Radisson Collection Grand Place Brussels

The Radisson Collection Grand Place Brussels, a Michelin Key Selected property, generally receives positive reviews, lauded for its exceptional location, modern design, and attentive staff, though some inconsistencies in service and amenities have been noted.

1. Overall Rating & Sentiment

The hotel generally garners a "Very Good" to "Excellent" overall rating across various platforms, with an average score often around 8.3/10 or higher. Guests frequently praise its luxurious atmosphere and prime position in the heart of Brussels. While the sentiment is largely positive, some guests have reported mixed experiences, particularly regarding service consistency and perceived value. The Michelin Guide itself gives it a high guest score of 18.8 out of 20, with high marks for rooms, services, cleanliness, and overall experience.

2. Key Highlights

Guests consistently highlight the hotel's prime location as a major advantage, being just a short walk from major attractions like the Grand Place and Brussels Central Station. The modern design and lively ambiance, particularly the impressive glass atrium, are frequently admired. Exceptional staff is often mentioned, with many guests commending their professionalism and helpfulness. The comfort of the rooms and quality of certain amenities, such as the showers, are also strong points.

3. Room Quality

Rooms at the Radisson Collection Grand Place Brussels are frequently described as comfortable, spacious, well-appointed, and beautifully decorated. They feature lush bedding, soft fabrics, and refined color palettes designed to create a sense of serenity. Many guests appreciate the powerful and hot showers. Amenities typically include a Nespresso coffee machine, free water, a safe, mini-fridge, iron, and hairdryer. Some rooms offer views over the hotel's grand atrium, city streets, or a quiet courtyard. However, some guests have reported issues with room temperature control, particularly during winter when AC may not be functional, leading to rooms being excessively hot. The inability to open windows in some rooms (especially those overlooking the atrium) has also been a point of contention for guests desiring fresh air.

4. Dining Experience

The hotel offers an extensive breakfast buffet, which often receives positive remarks for its good selection of hot and cold items, quality, and availability. Some reviews mention additional Asian options like dim sum and waffles being available à la carte as part of the breakfast price. However, there are recurring criticisms regarding the breakfast's pricing, with some guests finding it expensive, and reports of staff not clearly communicating that à la carte options are included in the buffet price. The hotel's Atrium restaurant, located under a glass roof, offers a sophisticated ambiance and refined cuisine crafted by chef Didier Rary for lunch and dinner. There's also the Atrium Bar for cocktails. Room service is available 24/7.

5. Service & Staff

Feedback on service and staff is generally positive, with many guests praising the professionalism, friendliness, and helpfulness of the team, especially at breakfast and the lobby bar. Reviewers frequently highlight exceptional individual staff members. The management team has also been commended for attentiveness during check-in. However, some guests have reported inconsistencies in service quality, particularly at reception, and issues with responsiveness to requests. There have also been complaints about slow service at the bar in the evening and instances of unannounced entry by housekeeping staff.

6. Location & Accessibility

The Radisson Collection Grand Place Brussels boasts an "amazing" and "perfect" location in the city center. It is just a 5-minute walk from the iconic Grand Place, the Rue Neuve shopping area, and Brussels Central Station. The hotel is also conveniently located near many tourist spots, museums, and restaurants. The Wolf Food Market is directly opposite the hotel, offering a variety of food options. Public parking is available on-site, though charges apply, with a reduced fee on weekends. The hotel is easily accessible, with Central tube station just a few steps away.

7. Value & Pricing

Many guests consider the hotel to offer good value for money given its luxury status and excellent location, with some reviews specifically stating it's "worth every penny." However, some guests feel the pricing is on the higher side, particularly when considering additional charges for amenities like breakfast, which they believe should be included in a 5-star hotel. Room rates can be upwards of £150 or €300-€400 per night, depending on the season and room type.

8. Common Complaints

While generally well-regarded, some recurring issues and criticisms include:

• Air Conditioning Issues: Several guests have reported that the central AC system is not effective for cooling during colder months, making rooms uncomfortably hot, with only the option to open windows.
• Noise from Atrium: Rooms overlooking the atrium can be subject to noise.
• Inconsistent Service: While many staff are praised, some guests have experienced inconsistent service, particularly at reception and the bar.
• Breakfast Pricing & Communication: The breakfast, though good, is often seen as overpriced, and there have been issues with staff not clearly explaining that à la carte items are included.
• Plumbing Issues: Some guests have mentioned slow-draining sinks or issues with hot water availability.
• Security Concerns: A few reports mention housekeeping entering rooms unexpectedly without prior announcement.
• No Valet Service: A guest in early 2026 complained about the lack of valet service.

Sources

1. trip.com
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5. michelin.com
6. radissonhotels.com
7. booking.com
8. youtube.com
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10. brussels-hotels.net
11. voyage-prive.co.uk
12. radissonhotels.com
13. agoda.com