Le Florentin Hôtel - Restaurant
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Le Florentin Hôtel - Restaurant · Florenville, Belgium
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Expert Review: Le Florentin Hôtel - Restaurant
Le Florentin Hôtel - Restaurant in Florenville, Belgium, a Michelin Key Selected property, consistently earns high praise from guests for its exceptional service, comfortable accommodations, and outstanding dining. It is considered a true "nugget" among hotels in the region.
1. Overall Rating & Sentiment
The general consensus for Le Florentin Hôtel - Restaurant is overwhelmingly positive, with an "Exceptional" rating of 9.8 out of 10 based on Hotels.com reviews and a "Wonderful" score of 9.2 out of 10 from nearly 500 reviews on Booking.com. Guests frequently describe their stays as "fantastic" and highly recommend the hotel.
2. Key Highlights
Guests consistently laud several aspects of Le Florentin. Key highlights include the friendly and attentive service, the delicious and varied breakfast, and its excellent central location in Florenville. The hotel also stands out for its clean and comfortable rooms, the quality of its on-site restaurant, and the availability of spacious rooms, some with luxurious private whirlpool baths. Practical amenities like huge free parking are also appreciated. The property is also noted for being dog-friendly, even offering a welcome kit for pets. On weekends, guests can enjoy a live pianist, adding to the hotel's charming ambiance.
3. Room Quality
The rooms at Le Florentin are described as clean, comfortable, and spacious, with an elegant design. Many rooms boast balconies or terraces, providing pleasant views. Guests particularly appreciate the "very clean, well appointed room" and the high-quality pillow-top mattresses and bedding, ensuring a restful sleep. Certain superior rooms and apartments are equipped with private whirlpool baths, some even featuring mood lighting, offering a luxurious touch. Standard amenities include air conditioning, an attached bathroom with free toiletries, a hairdryer, bathrobes, a tea/coffee maker, LED television, a desk, and complimentary WiFi. Room sizes range from double rooms at approximately 291 square feet (27 m²) to larger split-level apartments measuring 538 square feet, and suites with terraces.
4. Dining Experience
The dining experience at Le Florentin is a significant draw. The on-site "excellent restaurant" Le Florentin is highly praised, offering gastronomic French cuisine that emphasizes natural, healthy, and locally sourced products from the Ardenne-Gaume region. Guests frequently commend the varied and high-quality menu. Breakfast, in particular, receives glowing reviews, described as "delicious," "varied and copious," "excellent," and a "super buffet" featuring freshly prepared delicacies. The hotel also features a bar with a good selection of beer on tap. Reservations for the restaurant are recommended due to its popularity.
5. Service & Staff
The service and staff at Le Florentin are consistently highlighted as warm, friendly, helpful, and polite. Guests report feeling well-cared for, noting that the team "really takes the time to listen" and ensures guests "never feel like a number". The reception staff are described as "super amiable" and "very welcoming". The long-standing team, led by manager Stéphanie, known for her "superb energy," contributes to the hotel's familial atmosphere. Staff are proficient in French, Dutch, and English, facilitating smooth communication. A testament to their dedication, one guest even mentioned the staff sending forgotten shoes back to the Netherlands.
6. Location & Accessibility
Le Florentin Hôtel - Restaurant boasts an "excellent location in the center of the town" of Florenville, making it an ideal base for exploring the region. It's conveniently close to popular attractions, such as Orval Abbey (an 8-minute drive or 10.9 km) and approximately an hour's drive from Chimay. The Saint-Nicolas Lacuisine Cathedral is also just a 5-minute drive away. The hotel offers ample free parking on-site and has a large free public parking area nearby. Restaurants and grocery stores are within walking distance. The hotel also provides unique activities like equicoaching.
7. Value & Pricing
Guests generally consider Le Florentin to offer good value for money, reflected in its 8.6 rating for this category on Booking.com. While prices vary by season, the cheapest deals are typically found in February and November. Recent bookings show rooms available for as low as $138, with standard double rooms starting from approximately €112.00 per night, family rooms from €180.00, and suites from €195.00. The Michelin Guide guarantees the best prices for direct bookings and even offers specialists to assist with reservations. The hotel frequently provides promotional codes, offering discounts and complimentary aperitifs, and even free access to an infrared cabin for stays from Sunday to Thursday. Gift cards are also available, with a bonus bottle of cava for purchases over €100.
8. Common Complaints
While overall sentiment is highly positive, a few minor issues have been noted by guests. The free WiFi connectivity received a slightly lower score compared to other facilities. One guest reported that the phone in their balneo room was not functional for calling reception, an issue the hotel acknowledged. Another mentioned finding the mattresses and pillows "very hard," though they did not request an alternative. An isolated incident of an alarm sounding during the night was also mentioned. While breakfast is widely praised, one guest felt it was "a bit expensive."
Sources
Google Reviews
932 reviews
Recent Guest Reviews
SnK 777
Modern, stylish and spotless hotel! My family and I had an unexpected stay at Le Florentine last week after our car broke down on route to the Netherlands. The staff accomodated us and our dog even though we called at 4pm in the afternoon, they were able to supply room and breakfast last minute. Thankyou to the staff at this lovely hotel we can't thankyou enough and everything was perfect.
Response from the owner
But it was our pleasure. We are delighted if we were able to help you during this unpleasant situation (it's never fun to break down). We hope to see you again soon. <br>Thanks to you!<br><br>Florenti...
Debbie Scott
Immaculate modern hotel with .excellent air conditioning in this extreme heat. Amazing adjacent restaurant that we could not rate highly enough with lovely terrace. Recommend the lobster.
Response from the owner
Thank you very much for your comment, we really appreciate it.<br>We hope to welcome you again.<br>Best Regards,<br>Florentin team
R
Clean, spacious and well designed rooms with a great and powerful shower. Secured parking next to the hotel. A few less positive things I’d like to point out: - Parents, beware when booking this hotel. The light in the room’s hallway turns on with movement and cannot be turned off. If you move in the room when your child is sleeping (e.g. to go to the bathroom), the room will be full of light al...
Response from the owner
Hello,<br>Regarding the light, it's theoretically meant to help prevent falls during the night, but unfortunately, it's impossible to please everyone. We have to ask our electrician to unplug the ligh...
Damon Martini
Fantastic restaurant and hotel. The hotel is without a doubt great, we will come back without hesitation. The restaurant was superb, food, drinks and especially service. As a former waiter I have high expectations that the wait staff keep an eye on their customers and communicate with each other to ensure great service, that’s exactly what we experienced 2 nights in a row. Thankyou so much! Englis...
Response from the owner
Thank you very much for your nice review.<br>It makes us very happy!<br><br>Best Regards,<br>Florentin team
Panam Parikh
Comfortable rooms in a very well located hotel with friendly reception and staff. The 3 stars are for the unpleasant experience we had at the restaurant. With a restaurant of notable caliber, it was quite a surprise for us that they didn’t have menus in any language other than French. When we requested for English or Dutch menu, the waiter disappeared after letting us know that only French menus ...
Response from the owner
Dear, I am sorry but I don't agree with you. You escaped before letting time to the waiter to ask to another to try to translate the menu....(the menu in english was available at the hotel but he didn...
Ruud Dautzenberg
Hotel: friendly reception and it was nice to have private and secure parking. Room was modern and well equipped. Restaurant: said they didn't have an English menu although reception confirmed later they have an English menu. It was also strange that guests can't choose their own table in a near empty restaurant. We decided not to eat here.
Response from the owner
Dear, thank you for your comment. It is a pity that you escaped from the restaurant. A waiter tried to explain to you that he had to ask to a collegue who speaks english to come to you but you had gon...
Marriott
