Perrin

Hôtel Perrin, a Michelin Key Selected property in Luxembourg City, consistently receives high praise from guests for its unique blend of Art Deco charm, exceptional service, and prime location. Formerly known as Hotel Carlton, it maintains a legacy of "homelike hospitality" as a family-run establishment since its construction in 1932/33.

1. Overall Rating & Sentiment

The general consensus for Hôtel Perrin is overwhelmingly positive, with guests frequently rating it as "excellent" or "fabulous." It scores highly across key categories, including staff (9.4), cleanliness (9.1), comfort (9.0), and location (8.9). Guests appreciate its charming old-world atmosphere combined with modern comforts, making it a highly recommended choice for both business and leisure travelers.

2. Key Highlights

Guests consistently highlight several outstanding features of Hôtel Perrin:

• Service & Hospitality: The staff's exceptional friendliness, helpfulness, and attentiveness are frequently lauded, with many guests remarking on their personalized approach.
• Location: Its strategic position in the Gare district, just a short walk (3-5 minutes) from Luxembourg Train Station and public transport terminals, provides unparalleled convenience for exploring the city.
• Design & Ambiance: The hotel's distinctive Art Deco architecture and interior design, featuring geometric shapes, floral ornaments, marble, and wrought iron, create a unique, charming, and nostalgic atmosphere.
• Pet-Friendly Policy: Hôtel Perrin is notably accommodating towards guests traveling with pets, with dogs sometimes admitted for free.
• Amenities: Complimentary Wi-Fi in all rooms and public areas, a 24-hour front desk, and tea/coffee making facilities in rooms are appreciated conveniences.

3. Room Quality

Hôtel Perrin offers comfortable, cozy, and typically very clean rooms that blend modern amenities with a classic, tasteful design.

• Comfort: Beds are frequently praised for being exceptionally comfortable, contributing to a restful stay.
• Design: Rooms are often described as warmly decorated in Art Deco style, some featuring beautiful old furniture and unique vintage items that add to the hotel's special charm.
• Features: Each room includes a flat-screen TV with cable and satellite channels, tea/coffee making facilities, a private bathroom with a shower or bath and hairdryer, a work desk, and a safe deposit box. Superior rooms may also include a Dyson fan and complimentary mineral water.
• Sizes: Room sizes vary, from 15m² single rooms to 22-24m² for superior double/twin rooms. Some guests have noted that rooms can be on the smaller side.

4. Dining Experience

The hotel provides a satisfying dining experience, particularly regarding breakfast:

• Breakfast: A buffet breakfast is served daily (weekdays 6:30 AM-10:00 AM, weekends 7:00 AM-10:30 AM) for an additional charge (approximately €20 for adults). Guests commend its quality and variety, including fresh breads, pastries, fruits, deli meats, and scrambled eggs, with products often sourced locally. Room service breakfast is also available upon request.
• Restaurant: The on-site restaurant, Madame Jeanette, offers Latin American cuisine and cocktails for lunch and dinner from Tuesday to Saturday, with room service options.
• Other Options: A snack bar/deli and vending machine are available, and the lobby features a 24/7 self-service "Honesty Bar" offering a wider selection of beverages than traditional in-room mini-bars.

5. Service & Staff

The service at Hôtel Perrin is consistently rated as a highlight. The staff, including multilingual receptionists and helpful concierges, receive high marks for their friendly, attentive, and professional demeanor, often going "above and beyond" to assist guests. The family-run nature of the establishment contributes to a welcoming and personal touch. Express check-in/check-out services are also provided for efficiency.

6. Location & Accessibility

Hôtel Perrin boasts an excellent and highly convenient location in the Gare district of Luxembourg City.

• Proximity to Transport: It is situated just 180 meters (590 feet) from Luxembourg Train Station, as well as bus and tram terminals, offering superb connectivity.
• Nearby Attractions: Many of Luxembourg City's main attractions are within easy walking distance. The central old town, including Notre-Dame Cathedral, the Grand Ducal Palace, Place d'Armes, and the Luxembourg City History Museum, can be reached within a 15-minute walk. Luxembourg-Findel International Airport (LUX) is approximately 6-8 km away, roughly a 15-minute taxi ride.
• Accessibility: The hotel offers wheelchair-accessible facilities and dedicated accessible rooms on the ground floor with suitable bathroom amenities.

7. Value & Pricing

Hôtel Perrin is generally regarded as offering good value for money, especially given its prime location and the quality of service provided. While specific prices vary by dates and room types, average room rates have been cited in the range of €103.02 to €175 per night, often comparing favorably to the city's average. Optional extras include a buffet breakfast surcharge (approx. €20 for adults) and private indoor parking for €25 per night, subject to availability upon arrival.

8. Common Complaints

While reviews are largely positive, some recurring criticisms include:

• Noise: Some guests have reported occasional street noise, particularly given the bustling area around the train station, and creaking wooden floors in older rooms.
• Room Amenities & Size: A few guests mentioned that rooms could be small, and some noted the absence of a mini-fridge in rooms (though the lobby's Honesty Bar serves as an alternative). Older reviews sometimes mentioned a lack of air conditioning, though refurbished superior rooms now include Dyson fans.
• Wi-Fi Inconsistency: There have been mixed reports regarding Wi-Fi performance, with some experiencing slow speeds or weak signals in certain areas.
• Breakfast Cost/Options: Some found the breakfast to be a bit pricey or noted a limited selection for vegetarians.
• Elevator Access: The elevator only extends to the third floor, meaning guests on the fourth floor need to use stairs.

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