NH Collection Madrid Suecia
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Hotel Details
Brand
NH Collection
Hotel Group
Minor
Location
NH Collection Madrid Suecia · Madrid, Spain
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Key Highlights
- ✓Breakfast: The buffet breakfast is often described as outstanding, with a wide variety of fresh options and made-to-order eggs.
- ✓Breakfast Buffet: The buffet breakfast is consistently praised for being outstanding, offering a wide variety of fresh, delicious options to suit every taste, including cooked-to-order eggs.
- ✓The hotel boasts an "awesome" and "perfect" central location in Madrid, making it highly convenient for exploring the city.
- ✓Transport: Excellent access to public transport is provided, with the Sevilla and Banco de España metro stations a short walk away. Off-site indoor parking and valet service are available.
- ✓Service Inconsistencies: Although overall staff feedback is excellent, isolated incidents of unprofessional or rude service at the front desk or during breakfast have been reported.
Expert Review: NH Collection Madrid Suecia
NH Collection Madrid Suecia, a Michelin Key Selected property, consistently earns high praise from guests for its prime location, stylish design, and exceptional service. It's a hotel that successfully blends modern comforts with a touch of historic charm, originally opened by the Swedish royal family in 1956 and renovated in 2016.
Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with many rating their stay as "excellent" or "great." Reviewers frequently commend the hotel for its beautiful maintenance, comfort, and prime location, contributing to a highly enjoyable experience for both business and leisure travelers.
Key Highlights
Guests consistently highlight several standout features:
- Location: The central position in Madrid's historic center, adjacent to Gran Vía, is a major draw.
- Service & Staff: The staff receives frequent accolades for being attentive, friendly, helpful, and welcoming, with many specific mentions of individuals going above and beyond.
- Rooftop Terrace (Ático Casa Suecia): Offering spectacular panoramic views of the city and surrounding mountains, this cocktail bar is a popular amenity.
- Design & Ambiance: The hotel boasts a stylish, modern, and functional design with hardwood floors, crisp white linens, and contemporary art.
- Breakfast: The buffet breakfast is often described as outstanding, with a wide variety of fresh options and made-to-order eggs.
Room Quality
The 123 bright and spacious rooms, spread across 10 floors, offer a stylish and functional contemporary look. Guests describe the rooms as spotless, beautifully designed, and featuring modern amenities.
- Comfort: Beds are noted as "super comfortable," ensuring a restful night's sleep, aided by quiet air conditioning.
- Amenities: In-room features include Nespresso machines, large flat-screen TVs, free high-speed Wi-Fi, complimentary water, and coffee machines.
- Bathrooms: Bathrooms are sizable, sleek, slate-lined, and equipped with great rain showers.
- Views: Upper-floor rooms often provide panoramic city views, and some higher-end rooms and suites feature private terraces with chaise lounges and tables. Lofts are also available, complete with bathrooms and airy lounges.
Dining Experience
The hotel offers a diverse culinary experience:
- Casa Suecia Restaurant: This on-site restaurant serves Mediterranean cuisine for lunch and dinner. While the food generally receives positive comments, some past feedback indicated a need for service improvement in the restaurant.
- Breakfast Buffet: The buffet breakfast is consistently praised for being outstanding, offering a wide variety of fresh, delicious options to suit every taste, including cooked-to-order eggs.
- Ático Casa Suecia: The rooftop terrace cocktail bar is a highlight, offering drinks with spectacular views.
- Speakeasy Cocktail Bar: An additional, uniquely designed bar engineered by Lluis Canadell and decorated by Lázaro Rosa Violán provides another option for drinks.
Service & Staff
The service at NH Collection Madrid Suecia is a strong point, with staff frequently described as excellent, attentive, friendly, helpful, welcoming, and professional. Guests appreciate the staff's willingness to go "above and beyond" with directions, booking services, and general assistance. The Guest Relations team is available to offer recommendations.
Location & Accessibility
The hotel boasts an "awesome" and "perfect" central location in Madrid, making it highly convenient for exploring the city.
- Nearby Attractions: It is situated in the heart of the historic center, next to the Círculo de Bellas Artes cultural center and on Gran Vía, ideal for shopping and musicals. The Puerta del Sol is just 800 meters away, and major museums like the Prado and Thyssen-Bornemisza are a short stroll. The Paseo del Prado and Retiro Park, a UNESCO World Heritage site, are also nearby.
- Neighborhoods: The hotel is close to trendy and original neighborhoods like Chueca, Huertas, and Malasaña.
- Transport: Excellent access to public transport is provided, with the Sevilla and Banco de España metro stations a short walk away. Off-site indoor parking and valet service are available.
Value & Pricing
Many guests consider the NH Collection Madrid Suecia to offer "good value for money" given its amenities, service, and prime location. Prices can vary significantly by season, with August being the cheapest month and September the most expensive. Average weeknight prices have been around $360, while weekend nights average $374. Room rates can start from approximately $126.
Common Complaints
While generally very positive, a few recurring criticisms have been noted:
- Room Lighting: Some guests have found the room lighting to be dim, even with all lights on, making it difficult to get ready in the evening.
- Hallway Odor: A few reviews have mentioned a "foul smell in the hallways constantly."
- Service Inconsistencies: Although overall staff feedback is excellent, isolated incidents of unprofessional or rude service at the front desk or during breakfast have been reported.
- Facility Refinement: One guest noted that facilities "could have been a little more refine for the cost of stay," although this was described as a minor detail.
Sources
Points to Consider
- •While generally very positive, a few recurring criticisms have been noted:
Google Reviews
2,109 reviews
Recent Guest Reviews
Makeda V
My stay at NH Collection Madrid Suecia was simply espectacular! From my arrival through my very early morning departure (4am!) the staff were warm, kind and so helpful, patiently listening to my halting, broken Spanish or any questions I had in English. I was assisted to my room by a friendly porter and when I needed help getting in touch with the hotel for the next leg of my trip in France, guest...
Response from the owner
Dear Makeda,<br><br>Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that our team’s warm, attentive service made a lasting impression from arrival throu...
Elnura CASPIANFIRE
This hotel absolutely does not deserve 5 stars. At best, it is a 3-star hotel. Honestly, who is giving this place 5 stars? That should be investigated. As someone who regularly stays in 5-star hotels and works as a travel influencer, I know very well what true 5-star standards look like. If you are going to label yourself as a 5-star property, please be fair and meet the criteria. Do not mislead ...
Response from the owner
Dear guest,<br><br>We are deeply sorry for the inconvenience you experienced during your stay, especially regarding the issue with the wardrobe. This is certainly not the level of comfort and quality ...
Stephanie Fawcett
This hotel lived up to the 5 star expectations with beautiful interior, well located between plaza mayor and the park, delicious breakfast, and hospitality. The staff went above and beyond in making my birthday at the hotel a memorable celebration. Special thanks to guest relations and Daniel for the generosity and help during my stay! Great value. Would definitely come back! Ps tip: take the elev...
Response from the owner
Dear Stephanie,<br><br>Thank you for sharing such generous feedback about your recent stay. We are delighted that the interiors, location, and breakfast contributed to a memorable visit and that you f...
Mark Ventura
Casa Suencia was a wonderful stay from start to finish. The staff were genuinely warm, attentive, and made us feel welcome the moment we arrived. Our room was spotless, comfortable, and well maintained, which made it easy to relax and enjoy our time there. The food was consistently good, with fresh flavors and a great start to each day. A special shout-out to Lili at the breakfast table—she truly...
Response from the owner
Dear Mark,<br><br>Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that you felt genuinely welcomed by our team and that your room provided a comfortable...
Ingy Darwish
We had a wonderful stay at NH Collection Suecia. Everything was great—from the comfort of the rooms to the overall service and atmosphere of the hotel. A very special thank you to Daniel V, who truly went out of his way to help us. He assisted us with our luggage, arranged taxis seamlessly, and even made sure we had water for our trip to the airport. His kindness, professionalism, and attention t...
Response from the owner
Dear Ingy,<br><br>Thank you for sharing such generous feedback about your recent stay. We are delighted to hear that you enjoyed the comfort of our rooms, the attentive service, and the welcoming atmo...
Irma Del Mundo
Central to Madrid’s cultural hub. Has all the modern vibes from the moment you step - in balanced with the classic style of madrid/ it was a perfect place for a solo traveler. Javier H and his welcome cava set the tone for my wonderful winter stay. Fantastic views. Spacious room with separate bath and shower area. Cool restaurant and bar. Amazingly friendly folks at reception- mil gracias a Daniel...
Response from the owner
Dear Irma,<br><br>Thank you for sharing such thoughtful feedback about your winter stay. We are delighted that our location, design, and atmosphere created a memorable experience from the moment you a...
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