NH Collection Madrid Abascal

NH Collection Madrid Abascal, a distinguished Michelin Key Selected property, consistently garners high praise for its elegant ambiance, exceptional service, and convenient location in the heart of Madrid. Housed in a beautifully renovated former embassy building, the hotel offers a blend of classical architecture and modern comforts, making it a favorite among both business and leisure travelers.

1. Overall Rating & Sentiment

The overall sentiment for NH Collection Madrid Abascal is overwhelmingly positive, with guests frequently describing their stays as "wonderful" and "excellent." It boasts high scores across various platforms, with particular commendation for its staff, location, and cleanliness. While not always considered the most "prestigious" hotel in Madrid, many guests deem it their favorite due to the outstanding experience provided.

2. Key Highlights

Guests consistently highlight the hotel's attentive and friendly staff, its prime location, and the quality of its breakfast as major draws. The hotel's "beautiful aesthetic," including a perfumed scent in the lobby, contributes to a luxurious feel. Amenities such as free in-room WiFi, a 24-hour gym, and a tranquil outdoor terrace are also frequently appreciated. The building itself, with its soaring marble pillars, high archways, and decorative wrought-iron staircases, is a key part of its charm. The hotel also features an art collection, including an original work by Javier Mariscal.

3. Room Quality

The 183 rooms and suites are described as clean, spacious, and comfortable, featuring a modern and sophisticated design with crisp white and earth-toned decor. Many rooms offer natural light, and some premium rooms and Junior Suites on the 7th floor boast charming private terraces with city views. Standard amenities include signature NH beds, pillow menus, Nespresso machines, free water, kettles, 46-inch flat-screen TVs, and private bathrooms with professional hairdryers and rain-effect showers. A thoughtful design detail includes a small foyer in some rooms that helps minimize hallway noise.

4. Dining Experience

The dining experience at NH Collection Madrid Abascal is highly regarded. The on-site restaurant, DOMO Abascal, serves traditional fresh, seasonal local cuisine, alongside international dishes for lunch and dinner. The breakfast buffet is a standout, frequently praised as "exceptional" and a "joy." It offers a wide selection of fresh fruit juices, pastries, cold cuts, cheeses, fruits, yogurts, breads, and Spanish favorites like churros, with the option for made-to-order hot dishes. A refined Sunday brunch, overseen by a Michelin-starred chef and featuring foie gras, is also available.

5. Service & Staff

The service and staff receive consistent accolades, being described as "fantastic," "lovely," "helpful," "polite," "attentive," and "extremely friendly." Guests often highlight their willingness to "go the extra mile," with instances of staff repairing luggage, hailing cabs, and providing exceptional assistance even during difficult circumstances. The hotel also provides a personalized Guest Relations service.

6. Location & Accessibility

Located in the commercial heart of Madrid, the hotel is situated in the posh barrio of Chamberí, near the bustling Paseo de la Castellana. It offers excellent accessibility with Gregorio Marañón and Alonso Cano Metro Stations both within a 5-minute walk. These metro links provide direct access to the historic city center (four stops away), Madrid Barajas Airport, and the IFEMA Trade Fair. The area is convenient for luxury shopping in the barrio de Salamanca and exploring nearby restaurants and tapas bars. While a bit of a stroll from the historic center, the metro connections make major attractions easily reachable.

7. Value & Pricing

Value for money receives mixed feedback, with some guests finding it a good value while others perceive the pricing as high. Average prices for a double room can range from €270 to €400 per night. Prices fluctuate significantly with seasonality; August typically sees a 58% drop, while December experiences a 41% rise, making it the most expensive month. The hotel's status as a Michelin Key Selected property implies a certain level of quality and corresponding price point, with Michelin evaluating hotels on criteria including "value for price".

8. Common Complaints

While largely positive, some recurring criticisms include issues with room size and natural light in certain standard rooms, with descriptions ranging from "small" to having "tiny jail-cell windows" or lacking illumination. Noise levels have been mentioned by some guests, specifically from air conditioning units on higher floors. One guest reported a room smelling of bleach. While the location is generally praised, some travelers consider it a bit "away" from the main tourist attractions, requiring metro use or a longer walk to reach them.

Sources

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