One Shot Fortuny
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Hotel Details
Location
Madrid
Spain, Europe
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Key Highlights
- ✓Service:** The staff is frequently described as outstanding, amazingly friendly, super accommodating, and helpful.
- ✓Breakfast:** The breakfast experience is a major highlight, often called "amazing" and "excellent".
Expert Review: One Shot Fortuny
One Shot Fortuny, a Michelin Key Selected property in Madrid, offers guests a blend of modern design and classic elegance in an upscale neighborhood. Generally, it receives positive feedback for its stylish ambiance, excellent service, and highly-regarded dining options.
1. Overall Rating & Sentiment
The general consensus for One Shot Fortuny is largely positive, with guests frequently rating it as "very good" to "exceptional." It holds a "Very Good" score of 4.2 out of 5 on Google based on 375 reviews, an 8.2 out of 10 on Booking.com from over 1,143 reviews, and a 17.9 out of 20 guest feedback score on Tablet Hotels. The sentiment highlights a beautifully designed 4-star hotel with outstanding service and food.
2. Key Highlights
Guests consistently praise several aspects of One Shot Fortuny:
- Design: The hotel is noted for its beautiful and modern design, incorporating Art Deco flourishes, hardwood floors, curvaceous modern furniture, and adventurous contemporary artworks with accents of "eye-popping Klein blue." The renovated old building has elegant spaces and a central courtyard transformed into an urban oasis.
- Service: The staff is frequently described as outstanding, amazingly friendly, super accommodating, and helpful.
- Breakfast: The breakfast experience is a major highlight, often called "amazing" and "excellent".
- Location: Its situation in a quiet, elegant, and convenient neighborhood is highly appreciated.
- Amenities: Complimentary toiletries, beverages, and a fitness center are also appreciated by guests.
3. Room Quality
The hotel offers 74 rooms designed for comfort and style, ranging from standard to deluxe rooms with terraces and a One Shot Suite. Rooms are generally described as spacious, comfortable, and well-designed, featuring hardwood floors and Art Deco touches. Amenities typically include comfy, high-profile mattresses, work desks, flat-screen TVs, minibars, bathrobes, slippers, and spacious rain-effect showers. Some rooms, like the Deluxe with Terrace, also feature a large bathtub. However, some guests have noted issues with dim lighting in rooms or signs of wear and tear, such as marks on walls and shower floors.
4. Dining Experience
One Shot Fortuny hosts an on-site Mediterranean restaurant named Bumpgreen, which serves lunch and dinner. The breakfast receives exceptional praise, with many guests recommending it as part of a package. It's often highlighted as one of the best hotel breakfasts experienced, featuring a wide range of à la carte options like avocado toast and acai bowls, served at the table. A full breakfast is available for a surcharge, typically around EUR 17 per person. The hotel also has a bar/lounge for unwinding.
5. Service & Staff
The staff at One Shot Fortuny is a consistent strong point, frequently lauded for being "super accommodating and helpful" and "amazingly friendly" across all departments, from the cleaning team to reception and management. Many guests highlight individual staff members for their charming and kind service. However, there have been isolated reports of issues with specific reception staff members displaying an "entitled attitude" and mishandling bookings.
6. Location & Accessibility
The hotel boasts a prime location in the upscale Almagro neighborhood, part of Chamberí, known for its quiet, elegant, and diplomatic atmosphere, embassies, art galleries, and high-end shops and restaurants. It's conveniently situated near the iconic Paseo de la Castellana and Plaza de Colón, making it an ideal base for exploring Madrid. Key attractions like Gran Via are minutes away, and the Thyssen-Bornemisza Museum is about a 19-minute walk. Public transport is easily accessible, with Alonso Martinez Station a short 6-minute walk away, and a metro station nearby. The city center is reachable within a pleasant 20-minute walk.
7. Value & Pricing
While many guests appreciate the hotel's offerings, there's some mixed feedback regarding its value for money. Some reviewers feel the hotel is "too expensive for what it is" or that "the value is not represented by the cost," suggesting comparable options exist at similar prices. Conversely, others imply the quality of facilities and outstanding service justify the cost. Typical prices found include around $109-$124 per night for a standard or double room, and $285-$337 for an executive room, depending on the season and booking platform. Booking.com assigns it a "value for money" score of 7.7 out of 10.
8. Common Complaints
While generally well-received, some recurring issues and criticisms have been noted:
- Maintenance Issues: Guests have reported keycard malfunctions and power outages. In specific instances, a shower drain overflowed, and a mini-fridge was not cooling.
- Room Condition: Some rooms have been described as dirty or showing signs of wear, with marks on walls and dim shower lights.
- Staff Interaction: Despite overall praise, a few isolated complaints highlight an "entitled attitude" from a particular reception staff member.
- Minor Inconveniences: Other minor criticisms include tight bed sheets, a slow elevator, and a perception that the lobby is more of a desk than a proper hotel lobby.
Sources
Points to Consider
- •While generally well-received, some recurring issues and criticisms have been noted:
- •Maintenance Issues:** Guests have reported keycard malfunctions and power outages. In specific instances, a shower drain overflowed, and a mini-fridge was not cooling.
- •Staff Interaction:** Despite overall praise, a few isolated complaints highlight an "entitled attitude" from a particular reception staff member.
- •Minor Inconveniences:** Other minor criticisms include tight bed sheets, a slow elevator, and a perception that the lobby is more of a desk than a proper hotel lobby.
