JAM Hotel Lisbon
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Hotel Details
Location
JAM Hotel Lisbon · Lisbon, Portugal
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Expert Review: JAM Hotel Lisbon
JAM Hotel Lisbon, a Michelin Key Selected property, offers a distinctive and memorable stay in the vibrant city of Lisbon. Blending industrial design with an art-filled, eco-conscious ethos, it has garnered strong positive feedback from guests.
1. Overall Rating & Sentiment
JAM Hotel Lisbon boasts an outstanding overall rating, with a score of 8.9/10 based on 120 reviews, indicating a high level of guest satisfaction. The general sentiment is overwhelmingly positive, with guests frequently praising its unique aesthetic, friendly staff, and excellent amenities. Many describe it as a "perfect" stay and a "great home base in Lisbon".
2. Key Highlights
Guests consistently love several aspects of JAM Hotel Lisbon:
- Design & Vibe: The hotel's industrial-chic design, art-filled spaces, and eclectic decor are frequently highlighted as major draws. The blend of raw concrete, handwoven carpets, burnt eucalyptus beds, and hand-painted tiles creates a unique and vibrant atmosphere. Its commitment to being eco-friendly and sustainable is also appreciated.
- Rooftop Pool & Bar: The rooftop swimming pool, sun terrace, and bar are exceptional facilities, offering stunning panoramic city and river views, making it a perfect spot for relaxation and socializing. It's often described as an urban oasis and a great place to meet fellow travelers and enjoy cocktails, sometimes with live music.
- Amenities: Beyond the rooftop, the hotel provides free WiFi, air conditioning, a 24-hour front desk, and paid private parking. Rooms also feature Bluetooth sound systems and USB ports. The hotel is also a carbon-neutral oasis, utilizing solar panels for electricity and hot water, and employing energy-saving technologies.
3. Room Quality
The rooms at JAM Hotel Lisbon are characterized by their industrial chic and unique design, prioritizing both comfort and sustainability. They feature raw concrete walls softened by colorful accents, cork flooring, and thoughtfully chosen recycled materials. Guests consistently describe the rooms as clean, comfortable, and well-designed.
- Comfort: Beds are noted as very comfortable. Rooms are air-conditioned and soundproofed for a peaceful stay.
- Design & Features: Each room includes a work desk, a private bathroom with free toiletries, and a shower or bathtub. Larger family rooms can accommodate up to six people, with some featuring modern sleeping pod-like bunk beds with sliding wooden doors for added privacy. Some rooms offer river or courtyard views.
- Sustainability: Reinvention is key in the room design, with elements like handwoven carpets upcycled as curtains and bedding made from surplus fabric.
4. Dining Experience
The dining experience at JAM Hotel Lisbon centers around its fusion restaurant, Mojjo, and a breakfast offering.
- Restaurant (Mojjo): Mojjo serves fusion cuisine, open for breakfast, lunch, and dinner, with a young Angolese chef reimagining global cuisine. Guests have enjoyed the atmosphere and hospitality, with offerings such as tapas. The rooftop bar also offers a selection of drinks and tapas.
- Breakfast: Breakfast is described as plentiful and delicious, though some guests have noted it can be "a little on the pricey side". It is served buffet-style, available weekdays from 7:00 AM to 10:00 AM and weekends/holidays from 7:00 AM to 10:30 AM, with a surcharge.
5. Service & Staff
Guest feedback consistently praises the hotel's staff for their warmth, helpfulness, and friendliness. The front desk staff are noted as incredibly helpful, and bartenders are commended for their skills. The service contributes significantly to the overall positive guest experience. The hotel offers a 24-hour front desk and multi-lingual staff.
6. Location & Accessibility
JAM Hotel Lisbon is located in the vibrant Santos district, a riverside neighborhood known for its creative energy, art galleries, and design shops.
- Neighborhood: It's situated on Avenida 24 de Julho, providing easy access to the Tagus River promenade for strolls.
- Attractions: Nearby attractions include the National Museum of Ancient Art (0.25 km away), Basilica da Estrela (0.89 km away), and Bairro Alto (1.45 km away). Rossio Square and Avenida da Liberdade are a short drive away.
- Transport: Public transportation is easily accessible, with Santos Stop and Santos-o-velho Stop just a 3-minute walk away. The hotel is approximately 15.38 km from Humberto Delgado Airport.
7. Value & Pricing
With prices starting from US$78, and an average price around USD191, JAM Hotel Lisbon offers an outstanding blend of quality and value. Guests generally consider the experience, including the service, amenities, rooftop bar, cleanliness, and cool vibe, to be well worth the cost. The Michelin Key selection further indicates its value in relation to the experience, based on criteria such as "Value for money in relation to the experience".
8. Common Complaints
While overall feedback is highly positive, one recurring criticism noted by guests is that the breakfast can be a little on the pricey side. There are no other significant or widespread complaints highlighted in the available reviews. Pets are not allowed at the hotel.
Sources
Google Reviews
463 reviews
Recent Guest Reviews
Paul Barber
This was our first trip to Lisbon as a family with two young children. We were greeted by Pamela at the front desk who couldn’t have done enough for us. The room was ready a couple of hours earlier than expected due to our early flight. She even wrote down restaurants that we should visit and also gave us ideas to take the children to along with discount vouchers. This hotel is definitely not a 3 ...
Response from the owner
Dear Paul,<br>Thank you for taking the time to share your feedback.<br><br>We’re thrilled to hear your first family trip to Lisbon was made memorable at Jam Hotel. It’s fantastic you felt so welcomed ...
Maude Robillard
WOW!! What an amazing hotel. We truly fell in love with this carbon-free hotel It is so unique and beautiful. All the areas are perfectly arranged and decorated — we loved the style and the vibe from start to finish. The staff is very friendly and welcoming. The rooms are cool, unique, and very comfortable, with a big and beautifully tiled bathroom ans theres even a speaker in the rooms. The commo...
Response from the owner
Dear Maude,<br>Wow, thank you so much for this amazing review!<br><br>We’re over the moon to read how much you and your boyfriend enjoyed your stay with us. From the design and vibe of the hotel, to t...
WooFlu19
Good ventilation due to windows opening up more than others and being near the water. Unfortunately, my room was about 10 meters from the busy street and there is a nightclub nearby that is open until 4am. This means, even with the window closed, you can hear a deep bass playing until close to sunrise. Not good for light sleepers. No TV, refrigerator or coffee maker in your room. Beds are too firm...
Response from the owner
Dear Guest,<br>Thank you for taking the time to share your review.<br><br>We’re delighted you appreciated the natural ventilation from our windows and found the proximity to the water refreshing. Our ...
Matt Chubb
What a great hotel! Really enjoyed the different style of hotel. The reception staff were super helpful! The rooms were quirky, but functional and the bed was very comfy. No TV, but that didn’t bother me, and the lighting wasn’t all that bright in the evening. Roof top terrace was a nice place to sit in the evening. It’s just on the edge of the city centre so it’s like 2 min walk before you st...
Response from the owner
Hey Matt,<br>Thanks a ton for the lovely review, we’re so glad you got what JAM Lisbon is all about!<br><br>Yes, no TV and a slightly moodier lighting vibe at night, but sounds like you embraced the u...
paopanga w
Love the design and the carbon-free concept. Everything was spotless and well-organized. From the lobby to the room, it smelled fresh and welcoming. Breakfast was delicious with plenty of variety, and the staff were always friendly. The common area was serene and clean, plus there was even a printer available. Infused water was provided daily, and the room was tidied perfectly every day. Overall, ...
Response from the owner
<br><br>Dear Guest,<br>Thank you so much for this amazing review! We’re delighted that you enjoyed the design and carbon-free concept, the freshness of the spaces, the variety at breakfast, and the fr...
Tom Craven
Quite an interesting hotel. Looks like a construction site but in the best way imaginable. Room was nice, clean, industrial & cozy. Staff are so nice, always a smile and wanting to help. Only ‘complaint’, the stools are the bar a bit uncomfortable for a big boy. 😊 Too cold to enjoy the pool in November though, I’d come back in summer some time.
Response from the owner
Dear Tom,<br>Please accept our thanks for this review following your experience at our hotel.<br><br>Wonderful to read about your experience!<br><br>We’re glad our unique design and comfortable rooms ...
Minor
