The Verse

The Verse in Lisbon, a Michelin Key Selected property, consistently garners exceptional reviews, blending the comforts of apartment-style living with the refined aesthetics of a boutique hotel. Guests frequently praise its design, prime location, and outstanding service.

1. Overall Rating & Sentiment

The general consensus for The Verse is overwhelmingly positive, with guests frequently describing their stays as "perfect" and "exceptional." It holds high ratings across various platforms, including a 9.9 for location, 10.0 for cleanliness, 9.9 for comfort, and 9.9 for staff on Booking.com. Reviewers often highlight it as one of their best hotel experiences, emphasizing its unique blend of independence and sophisticated hospitality.

2. Key Highlights

Guests consistently laud The Verse for several standout features:

• Design & Aesthetics: The property is celebrated for its beautiful, minimalist yet warm, and design-forward interiors, incorporating locally sourced elements, custom tiles, high ceilings, and Portuguese craftsmanship.
• Apartment-style Comfort: The spacious, fully equipped apartments offer a true "home away from home" feeling, appealing to those who desire more than a traditional hotel room.
• Attentive Service: Despite a residential, "hands-off" approach, the staff are consistently described as incredibly friendly, attentive, and proactive, offering personalized recommendations and going above and beyond for guests.
• Location: Its situation on Rua de São Bento is highly appreciated for being vibrant, authentic, and conveniently located near attractions and public transport.

3. Room Quality

The 15 suites at The Verse range from airy lofts to sprawling two-bedroom apartments, all designed as "spacious sanctuaries". Each unit features fully equipped kitchens, open-plan living and dining areas, and understated yet thoughtfully curated design elements. Rooms boast high ceilings, original wood beams, and abundant natural light. Many include wraparound balconies or private walled gardens, offering outdoor relaxation and city views. Bathrooms are a design highlight, often featuring stunning marble sinks and hand-painted Azulima tiles. Guests consistently praise the comfort, cleanliness, and overall luxurious feel of the accommodations. Modern amenities such as air conditioning, flat-screen TVs, minibars, and complimentary organic bath products are standard.

4. Dining Experience

While The Verse does not have a traditional on-site restaurant, it offers a thoughtful and highly praised culinary experience. Guests have two main breakfast options: a curated breakfast box delivered directly to their apartment, featuring fresh pastries, Portuguese cheese, yogurt, granola, and juice; or a visit to the beloved local café, Hello, Kristof, just steps away. The quality of the breakfast, whether in-room or at the café, is consistently highlighted as delicious and amazing. For other meals, apartments include fully equipped kitchens, and the property can arrange in-apartment delivery from nearby restaurants. A "dinky, downright gorgeous" lobby bar serves cocktails and is a pleasant spot for a pre-dinner drink or to gather local recommendations.

5. Service & Staff

The service at The Verse is a significant highlight. Guests frequently use words like "amazing," "super friendly," "attentive," and "welcoming" to describe the staff. Many reviewers note that the team, including the general manager and bar staff, goes "above and beyond" to ensure a perfect stay, making guests feel incredibly welcome. The concierge service is particularly commended for being responsive, helpful with directions, and providing excellent recommendations for restaurants, cafes, and shopping. Even with its residential, "hands-off" approach, the staff are described as "dialed in" and full of personalized suggestions.

6. Location & Accessibility

The Verse is ideally situated on Rua de São Bento, a vibrant and authentic street nestled between the Príncipe Real and Santos neighborhoods. This location places guests in the "creative heart of the city," offering a balance of lively local character and a tranquil distance from noisier tourist hubs. It's a walkable area dotted with indie boutiques, charming cafes, and artisan bakeries. Key attractions such as Rossio Square, Avenida da Liberdade, and the Santa Justa Elevator are within a 15-20 minute walk. Public transport is easily accessible, with a tram stop directly outside the hotel and the Cais do Sodré metro station nearby. The building is elevator-accessible, and a Superior Apartment with Balcony is noted as suitable for guests with reduced mobility, although specific accessibility details should be confirmed with the property.

7. Value & Pricing

The Verse is generally considered to offer excellent "value for money". While specific pricing varies, rates have been noted to start from approximately $370 per night or $295. The inclusion of breakfast served in the apartment and a complimentary first minibar are often appreciated additions that contribute to the perceived value. Guests feel that the quality of the accommodation, service, and experience justifies the cost.

8. Common Complaints

While overwhelmingly positive, a few minor criticisms have been noted:

• Soundproofing: One guest reported insufficient soundproofing between apartments, leading to audible noise from the unit above.
• Shower Design: Another review mentioned a bathroom design with "just a pretty tub" instead of a shower, which resulted in water splashing outside.

Overall, these appear to be isolated issues, and the vast majority of guests report an exceptional and highly satisfying stay at The Verse.

Sources

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4. mrandmrssmith.com
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8. expedia.ae
9. planetofhotels.com
10. agoda.com
11. lisbon-hotel.org
12. hotels.com
13. hotels.com