InterContinental Phuket Resort
Two Michelin Keys
Hotel Details
Brand
InterContinental
Hotel Group
IHG
Location
InterContinental Phuket Resort · Phuket Area, Thailand
Explore More Hotels
Key Highlights
- ✓Service & Staff: The hospitality is frequently cited as exceptional, with staff described as friendly, helpful, attentive, and going "above and beyond" to treat guests "like royalty."
Expert Review: InterContinental Phuket Resort
The InterContinental Phuket Resort, a distinguished Michelin Key Two-Keys property, consistently garners high praise for its luxurious offerings, exceptional service, and stunning location on Kamala Beach. Guests frequently describe their stays as fantastic, incredible, and unforgettable.
Overall Rating & Sentiment
The general consensus for InterContinental Phuket Resort is overwhelmingly positive, often described with words like "excellent," "amazing," and "dreamy." Review scores typically range from 8.8 to 9.3 out of 10 on various platforms, reflecting high satisfaction across categories like cleanliness, service, amenities, and location. Many guests express a strong desire to return, highlighting it as "probably the best high-end resort in this part of Phuket."
Key Highlights
Guests consistently laud several aspects of the resort:
- Service & Staff: The hospitality is frequently cited as exceptional, with staff described as friendly, helpful, attentive, and going "above and beyond" to treat guests "like royalty."
- Location & Design: The resort's prime beachfront location on Kamala Beach is a significant draw, offering direct access to a beautiful, golden sandy beach. The design, inspired by Thai mythology, features stunning architecture, including a prominent Thai pavilion, and a sophisticated, modern aesthetic that is well-maintained.
- Amenities: A wide array of facilities impresses visitors, including multiple swimming pools (infinity pool, adults-only rooftop pool, children's pool, and lagoon access rooms), a luxurious spa (Sati Spa), a well-equipped 24-hour fitness center, a kids' club (Planet Trekkers), and various dining venues. The resort is also well-equipped with tennis courts and offers activities like yoga and fitness classes.
Room Quality
Rooms at InterContinental Phuket Resort are generally described as spacious, modern, and very clean. They are well-equipped with air conditioning, private balconies, flat-screen TVs, minibars, safety deposit boxes, Illy espresso machines, and premium TWG teas. Guests find the beds and bedding extremely comfortable. Thoughtful amenities like beach bags, umbrellas, robes, and slippers are often provided. While some rooms offer pool or mountain views, guests note that room quality is consistently high, with minimal wear and tear.
Dining Experience
The resort boasts a diverse and highly-regarded dining scene with several outlets:
- Jaras: This Michelin-recommended restaurant specializes in modern Southern Thai cuisine with a focus on sustainable gastronomy and local ingredients, offering both à la carte options and tasting menus.
- Pinto: Serving as the main breakfast venue, Pinto offers an extensive buffet with a wide selection of Thai, Japanese, and international dishes, including live cooking stations for noodles and eggs. Guests often praise the breakfast as excellent and comprehensive.
- Pine Beach Bar & 333 At The Beach: These beachfront venues provide grilled delicacies, refreshing drinks, and a relaxed atmosphere for lunch, dinner, and sunset cocktails.
- Devas' Lounge: Offers a lavish afternoon tea experience on the hillside.
- Hom: The resort's first fine-dining restaurant, focusing on celebrating regional flavors and supporting local farmers. Overall, food quality is rated highly across the board.
Service & Staff
The service at InterContinental Phuket Resort is consistently highlighted as a major strength. Staff members are frequently described as extremely friendly, attentive, and helpful, with many guests feeling genuinely cared for and "treated like royalty." Personalized service, such as remembering guest preferences or proactively offering assistance, is a common theme in reviews. Check-in processes are generally smooth, with welcome drinks and cold towels provided.
Location & Accessibility
Situated on Kamala Beach, the resort offers a serene and picturesque setting, striking a good balance between seclusion and accessibility. It's approximately a 40-45 minute drive from Phuket International Airport. While Kamala Beach is described as having local amenities like restaurants and convenience stores within walking distance, it's generally more relaxed than bustling areas like Patong. The resort is split into two sections—hillside and beachside—connected by a distinctive, art-filled tunnel with convenient buggy service to transport guests.
Value & Pricing
As a luxury, Michelin Two-Keys property, the InterContinental Phuket Resort commands premium pricing. Room rates can vary significantly, ranging from around £170 in the low season to over £370 in the high season, and up to $600-$670 average per night. However, many guests find the experience to be worth the cost, especially when utilizing loyalty program benefits (like IHG One Rewards points redemption or free night certificates) or special offers that include perks such as room upgrades, late check-out, complimentary breakfast, or resort credits.
Common Complaints
While generally highly rated, some recurring criticisms or minor issues have been noted by guests:
- Resort Layout: The division of the resort by a main road, despite the tunnel and buggy service, can be a slight inconvenience for some, with a preference for staying on the beachside.
- Dining Nuances: While breakfast is extensive, the fruit selection has occasionally been described as "boring" or lacking variety for Thailand. Coffee service at breakfast can sometimes be slow. Additionally, the pool menu has been noted to sometimes lack lighter, traditional pool snacks. Club lounge food and beverage offerings have been described as slightly limited compared to other InterContinental properties.
- Room Views: Some guests reported receiving rooms with less desirable views, such as overlooking construction, despite the generally high quality of the rooms themselves.
- Accessibility: The resort has limited dedicated accessible rooms and mobility-friendly infrastructure, with many stairs even with buggy service, which could be a concern for guests with mobility issues.
- Minor Maintenance & Service Inconsistencies: Isolated reports mention minor wear in some areas (e.g., chipped decking), sand in pools, or occasional service lapses such as staff entering rooms with the "do not disturb" sign on. Slippery shower floors have also been noted, though mats are provided.
Sources
Points to Consider
- •While generally highly rated, some recurring criticisms or minor issues have been noted by guests:
Google Reviews
3,074 reviews
Recent Guest Reviews
מעיין מכבי
Our stay at the hotel was absolutely wonderful. Everything was excellent – the service, the attention to every detail, and the way all our needs were met. The level of service was outstanding, and the quality of the rooms was very high. We would especially like to thank Pun, who warmly welcomed us upon our arrival and also said goodbye to us at the end of our stay. His kindness, professionalism, ...
Response from the owner
Dear מעיין מכבי,<br><br>Thank you very much for your wonderful 5/5 rating and for sharing such detailed and thoughtful feedback.<br><br>We are truly delighted to know that your stay with us was absolu...
TexasRangerFan Forever
Leo, Bee and Matti i were absolutely amazing! The beach service was the best and they worked extremely hard catering to all of us on the beach. Always with a smile and always polite. The entire hotel staff were a joy and super professional and kind. The food always came out quickly and delicious. The Hotel is extremely large and well kept. The rooms are very clean, definitely up to the high...
Response from the owner
Dear TexasRangerFan Forever,<br><br>Thank you very much for sharing such a wonderful and detailed review of your stay at InterContinental Phuket Resort.<br><br>We are truly delighted to know that your...
Tariq Alnoufaiy
We just returned from a family stay (my wife and I with our three kids) at InterContinental Phuket Resort, and honestly… it was close to perfect. From the start, everything felt smooth and genuinely welcoming. The location on Kamala Beach is beautiful and peaceful, and the resort itself is so well looked after. Our rooms were spotless, comfortable, and clearly well maintained. The kind of place wh...
Response from the owner
Dear Mr. Alnoufaiy,<br><br>Thank you sincerely for your exceptional 5/5 review and for taking the time to share such a detailed and heartfelt reflection of your family stay with us.<br><br>We are trul...
sarah Mohammed
Our stay at the InterContinental Phuket was truly memorable. From the very first moment, we were welcomed with genuine warmth and care, and the check-in experience immediately made us feel at home. What made this stay so special was the incredible attention to detail and the sincerity of the service throughout the hotel. It’s honestly impossible to single out one person, because every single staf...
Response from the owner
Dear Sarah Mohammed,<br><br>Thank you very much for your beautiful 5/5 review and for sharing such thoughtful reflections on your stay with us.<br><br>We are truly honored to know that your experience...
James Gunselman
What an incredible stay! My husband and I stayed here for our honeymoon and we were completely spoiled the entire time. Service was amazing, the private villa with pool was serene and relaxing, and all the restaurants were delicious! Our butler Sofia was amazing, very attentive and supportive throughout our stay. She gave great local recommendations and suggested itineraries to explore. Sati spa w...
Response from the owner
Dear James Gunselman,<br><br>Thank you very much for sharing such a wonderful 5/5 review, and congratulations once again on your honeymoon. We are truly honoured that you chose InterContinental Phuket...
Jantová Natália
15/10 experience at InterContinental Phuket Resort! We spent a few unforgettable days at the InterContinental Phuket Resort and absolutely loved every moment. The hotel is safe, stunning, elegant, and perfectly located right on beautiful Kamala Beach, which in our opinion has the most beautiful water and beach on all of Phuket. The service was truly exceptional. A very special thank you to the w...
Response from the owner
Dear Natalia & David,<br><br>Thank you very much for sharing such a beautiful and generous review of your stay with us. We are truly honoured by your “15/10 experience” and delighted to know that your...
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
Minor