Hotel Royal Savoy Lausanne
One Michelin Key
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Hotel Details
Location
Hotel Royal Savoy Lausanne · Lausanne, Switzerland
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Key Highlights
- ✓Breakfast: The breakfast buffet is noted as generous and excellent, with quality food.
Expert Review: Hotel Royal Savoy Lausanne
Hotel Royal Savoy Lausanne, a Michelin One-Key property, consistently garners high praise for its blend of historic grandeur and modern luxury, offering an exceptional experience in Lausanne, Switzerland.
1. Overall Rating & Sentiment
The general consensus for Hotel Royal Savoy Lausanne is overwhelmingly positive, with guests frequently describing their stays as "exceptional" and "unforgettable." The hotel holds an "Exceptional" rating of 9.3 based on over 3,000 reviews on one platform, and a 9.2 rating on another. Reviewers often highlight the beautiful and clean environment, coupled with top-notch service. The hotel has also earned a "One MICHELIN Key" designation, signifying a very special stay.
2. Key Highlights
Guests particularly love the Royal Savoy for several key aspects:
- Service & Staff: The staff is consistently described as polite, helpful, friendly, and going above and beyond to ensure a memorable stay.
- Location: The hotel boasts a prime location between Lake Geneva and the city center, offering easy access to attractions and public transport.
- Design & Ambiance: The hotel beautifully balances "old-school glamour and quiet, assured luxury." Housed in an elegant Art Nouveau-style building with a new wing, it features impressive decor, including a grand central chandelier and art nouveau influences throughout.
- Amenities: The state-of-the-art Spa du Royal, with its huge 1500 m² area, indoor and outdoor pools, saunas, steam rooms, and fitness center, is a significant highlight. The Sky Lounge, offering 360-degree panoramic views of the city, Lake Geneva, and the Alps, is also a highly praised amenity.
3. Room Quality
The rooms at Hotel Royal Savoy Lausanne are consistently described as luxurious, spacious, meticulously maintained, and tastefully decorated. They are equipped with amenities expected of a five-star luxury hotel, including coffee-making facilities, high-quality furnishings, and mini-bars with complimentary soft drinks. Many rooms offer stunning views of the city, Lake Geneva, or a park, with some featuring terraces or balconies. Bathrooms are often large, featuring heated marble floors, bathtubs, separate walk-in rain showers, and luxury toiletries like Bulgari. Beds are frequently referred to as "heavenly," providing a restful night's sleep. The hotel comprises two wings: the historic Savoy wing with lake or city views, and the contemporary Park wing, offering rooms with private balconies and park views.
4. Dining Experience
The hotel offers diverse dining options, including the Brasserie du Royal, the Sky Lounge, and a Lobby Lounge & Bar.
- Brasserie du Royal: This restaurant offers cuisine based on Swiss and local products with a Mediterranean flair, combining tradition and modernity in an elegant and convivial atmosphere. Guests praise the quality of food, with dishes like pâté en croûte and hearty root vegetables highlighted, and a generous breakfast buffet is served here.
- Sky Lounge: Located on the 7th floor, it provides spectacular 360° panoramic views over Lausanne, Lake Geneva, and the Alps, making it an ideal spot for sunset drinks. The average price for a meal here is around CHF 33.
- Breakfast: The breakfast buffet is noted as generous and excellent, with quality food.
- All-day service: The hotel's all-day service provides delicious food that guests thoroughly enjoy.
5. Service & Staff
The service and staff at Hotel Royal Savoy Lausanne receive exceptional ratings, with a staff performance rating of 9.3. Guests consistently commend the staff for being polite, helpful, courteous, and very friendly. Many reviewers mention staff members going "above and beyond" to ensure a memorable stay. The prompt service is also appreciated. However, there was one mention of a swim-pool waitress having a bad attitude, contrasting with the general positive feedback for other staff.
6. Location & Accessibility
The hotel enjoys an "ideal location" between Lake Geneva and the city center of Lausanne. It is just a short distance from popular attractions like the Olympic Museum (9-minute walk) and the Lausanne Botanical Garden (5-minute walk). Public transportation is easily accessible, with the Délices metro stop right outside the hotel, connecting guests to the lakeside, central station, and inner city in minutes. Lausanne Railway Station is also a short distance away (approximately 900 meters or 0.8 km). The hotel offers secured, covered self-parking and valet parking on site.
7. Value & Pricing
While offering unparalleled luxury, the Royal Savoy Hotel and Spa is considered to provide "exceptional value for money" by some. With an average price of around $461 per room, it is higher than Lausanne's average hotel room price of $221, but for a 5-star property, it is seen as surprisingly affordable for the experience it delivers. Prices can vary, with a room costing around CHF 300 to CHF 500 depending on the season and specific offers. February is typically the cheapest month to stay, while August is the most expensive.
8. Common Complaints
While generally highly rated, some minor criticisms have been noted:
- Service Inconsistencies: One guest reported issues with housekeeping not replenishing toiletries or tissues, and a teacup not being washed. Another mentioned an unprofessional incident regarding deposit top-up while a "Do not disturb" sign was on.
- Room Size/View Expectations: A few guests felt the room could be bigger or that the lake view wasn't as good as expected, given the price.
- Spa Policies: While the spa is a highlight, the "adults only" policy and the fact that the sauna is a mixed, naked-only facility (though swimwear is allowed elsewhere in the spa) might be a point of consideration for some guests.
Sources
Points to Consider
- •While generally highly rated, some minor criticisms have been noted:
Google Reviews
1,537 reviews
Recent Guest Reviews
Mott U D’Potyou
I booked the hotel for an entry stop on my trip through Switzerland via scenic train routes. The Glacier Express and the Bernina Express were at the top of my agenda. The concierge told me to count on him and let him make all the arrangements. Relax. It was a complete disappointment from start to finish. First the was absolutely no consistency.. closed on weekends? Different person communicat...
Response from the owner
Dear Mott U D’Potyou,<br><br>Thank you for taking the time to share your feedback. We have reviewed your comments carefully and, with the utmost respect, we would like to clarify certain points to ens...
Aly Samia
An incredible place to stay. Not only the rooms are beautiful, modern, quiet and extremely comfortable, the staff is lovely and extremely welcoming at all levels: reception, breakfast, spa, restaurant. Always a smile, a nice word and a true willingness to assist. The spa is wonderful, massages are perfect and the services is incredible. I am a fan of four seasons and here I must say the level of s...
Response from the owner
Dear Aly Samia, <br><br>Thank you so much for your amazing review! <br><br>We are thrilled to hear that you enjoyed every aspect of your stay at the Hôtel Royal Savoy, from the comfort of our rooms to...
AP deB
Stayed on business for two nights. Probably the most grand hotel in Lausanne. Very friendly and helpful staff and an excellent room, cannot fault. Room service very pricey and very average food. That seems to be a pattern in Switzerland though so not an issue with the hotel as such. Breakfast was however very good - especially the bacon.
Response from the owner
Dear AP deB,<br><br>Thank you very much for taking the time to share your feedback following your stay with us.<br><br>We are delighted to hear that you enjoyed your room and found our staff friendly ...
Jamila M
Honestly, we couldn't be more happy with the service, facilities, location, exterior/interior design, staff flexibility, spa... pretty everything. Our personal thank you to all the personnel, you are all not just top-notch trained but genuinely kind and helpful by nature. We felt like home, thank you to you. Cannot recommend staying in this hotel enough, only high words and happy feelings. From th...
Response from the owner
Dear Jamila M,<br><br>Thank you very much for your amazing and detailed feedback. We are truly delighted to hear that you and your family felt at home and enjoyed every aspect of your stay — from our ...
J Jao
We had the pleasure of staying at the Royal Savoy in Lausanne - what a memorable experience! Excellent staff at the hotel bar, breakfast is amazing. The hotel has tons of charm and character. Worth a visit!
Response from the owner
Dear June Jao,<br><br>Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay at the Royal Savoy Lausanne, from the excellent service at our hotel bar to o...
Abigail Gady
I had a wonderful experience at the Royal Savoy Hotel! The service was excellent, professional, friendly, and attentive from start to finish. The food was delicious, with a great selection of dishes full of flavor and beautifully presented. The cocktails were especially impressive, creative, well-balanced, and expertly crafted. The ambiance throughout the hotel was elegant, relaxing, and welcoming...
Response from the owner
Dear Abigail Gady,<br><br>Thank you so much for your glowing review and for taking the time to share your experience with us. We are truly delighted to read that every aspect of your stay, from the se...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
