Hotel Hotel Lisbon
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Hotel Details
Location
Lisbon
Portugal, Europe
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Expert Review: Hotel Hotel Lisbon
Hotel Hotel Lisbon, a distinguished Michelin Key Selected property, consistently earns high praise for its exceptional design, prime location, and outstanding service, offering guests a memorable and unique stay in the heart of Portugal's vibrant capital.
1. Overall Rating & Sentiment
The overall sentiment for Hotel Hotel Lisbon is overwhelmingly positive, with guests frequently describing their experiences as "perfect," "amazing," and "exceptional." The hotel boasts impressive ratings for cleanliness (9.9), location (9.7-9.8), and staff performance (9.7-9.8), reflecting a consistently high standard of hospitality. Its selection as a Michelin Key property further underscores its commitment to providing an extraordinary travel experience, excelling in design, service, unique character, and value.
2. Key Highlights
Guests consistently laud Hotel Hotel Lisbon for several key aspects:
- Design & Ambiance: The hotel's interior design is a major draw, described as amazing, tasteful, modern, and artistic, featuring unique artworks, terrazzo floors, and curving walls. A standout feature is its "secret weapon": a truly incredible subtropical garden with an inviting outdoor pool, often referred to as an "urban oasis" and a "sanctuary," providing a tranquil escape from the city bustle. The outdoor swimming pool is heated during wintertime, enhancing its year-round appeal.
- Service & Hospitality: The staff consistently receives accolades for being exceptional, friendly, helpful, energetic, authentic, and welcoming, with many guests noting their perfect English. Personalized touches, such as providing packed lunches for early check-outs, assisting with dinner reservations, and offering a welcome glass of port, highlight their dedication to guest satisfaction.
- Location: Its "super-central" and "perfect" location on a tranquil side street just off Avenida da Liberdade is a significant advantage. Guests appreciate being within a short walk of major attractions like the Dona Maria II National Theater, Rossio, St. George's Castle, and Miradouro da Senhora do Monte.
- Amenities: Beyond the captivating garden and pool, the hotel offers a sun terrace, bar, pool bar, free WiFi, yoga classes, walking tours, bike and car hire, a tour desk, and even a unique tattoo parlor and meditation studio in the basement, contributing to its alternative and engaging vibe.
3. Room Quality
The rooms at Hotel Hotel Lisbon are described as spacious, comfortable, and impeccably clean, featuring a tasteful and cool contemporary design. The decor incorporates muted greys, restful blue-greens, white-oak flooring, custom-made beds, and vibrant wool blankets, complemented by unique artworks curated by Lisbon's Underdogs Gallery.
Standard amenities include air conditioning, private bathrooms (with either a bathtub or shower), free toiletries, flat-screen TVs, tea/coffee makers, and complimentary Wi-Fi. Guests can expect king-size beds with "dream mattresses," bathrobes, and slippers, along with organic local toiletries. Some rooms also offer city views or private terraces overlooking the serene pool and courtyard. While generally comfortable, some smaller rooms have been noted as having limited storage space for longer stays.
4. Dining Experience
The hotel's restaurant, named "Animal," is a central part of the experience, offering European "crossover cuisine" in a modern and romantic setting. The dinner menu is frequently described as exceptional, showcasing a "jungle of undiscovered flavors" with dishes that are raw, elaborate, crispy, melted, simple, and sophisticated. "Animal" particularly excels in seafood, with highlights such as ceviche, tuna tartare, and risotto with mussels and langoustines. The restaurant attracts not only hotel guests but also well-heeled local groups in the evenings.
Breakfast is a top-quality affair, featuring a continental buffet rich with local specialties like meats, cheeses, and traditional bolos (cakes), alongside warm dishes, juices, pancakes, and fruits. Champagne is also available. A la carte options include intriguing "toasts," such as a soft-boiled egg with shrimp and dill. Many guests rate the breakfast as superb and an excellent start to the day. Room service is also available for guests who prefer to dine in the comfort of their rooms.
5. Service & Staff
The service at Hotel Hotel Lisbon is consistently highlighted as outstanding and a significant reason for guests' satisfaction. The staff are described as exceptionally helpful, kind, and accommodating, often going "above and beyond" to ensure a pleasant stay. Their friendliness and ability to speak perfect English contribute to a welcoming atmosphere. Examples of their proactive hospitality include preparing packed lunches for guests with early departures and assisting with dinner reservations or special requests like a shower chair. The concierge service is readily available to offer recommendations and help with booking tickets, providing a personalized and attentive experience from arrival to departure.
6. Location & Accessibility
Hotel Hotel Lisbon boasts an enviable "super-central" location, nestled on a tranquil side street directly off the prestigious Avenida da Liberdade. This prime position allows guests to explore Lisbon's vibrant culture and attractions easily on foot, being just a short walk from the Dona Maria II National Theater and Rossio. Other nearby attractions include St. George's Castle, Miradouro da Senhora do Monte, Elevador da Glória, and the Lisbon Botanical Garden. The hotel is also conveniently located approximately 5 miles from Humberto Delgado Airport and close to public transportation options like the Marques of Pombal Metro Station. The area offers a mix of shops, cafes, and diverse dining scenes.
7. Value & Pricing
While Hotel Hotel Lisbon may not be considered a budget option, many guests attest that the experience is "worth every penny," citing the quality and quantity of the offerings. As a Michelin Key property, it is recognized for offering an experience that "justifies its price point, at any level of luxury." Typical prices for rooms can range from approximately $62 to over $179, depending on the room type and booking platform. The hotel often provides incentives such as up to a 35% discount with breakfast-brunch included, a free walking tour, a welcome drink, and a patisserie for bookings made directly through their website. Guests should also note a city tax of EUR 4.00 per person, per night, for up to seven nights, which does not apply to children under 13.
8. Common Complaints
While overwhelmingly positive, some minor criticisms have been noted by guests:
- One guest found a terrace room to be too small, lacking sufficient storage space for a week-long stay.
- Another reported a disappointing experience due to a non-functional weight-lifting machine in the gym and a lack of transparency and follow-up from reception regarding the issue, which led to an unexpected cost for an external gym membership.
- The hotel's outdoor pool is unheated, though this is often not an issue given Lisbon's sunny climate.
- Guests noted that dining options outside of the set lunch and dinner menus might be limited to salads or sandwiches, which some found inferior to the main restaurant offerings.
Sources
Points to Consider
- •While overwhelmingly positive, some minor criticisms have been noted by guests:
- •One guest found a terrace room to be too small, lacking sufficient storage space for a week-long stay.
- •The hotel's outdoor pool is unheated, though this is often not an issue given Lisbon's sunny climate.
