Four Seasons Hotel Ritz Lisbon

The Four Seasons Hotel Ritz Lisbon, a distinguished Michelin Two-Keys property, consistently garners praise as a beacon of luxury and exceptional hospitality in the Portuguese capital. It's frequently described as the "epitome of luxury" and offering an "exceptional stay."

1. Overall Rating & Sentiment

The general consensus is overwhelmingly positive, with guests experiencing an "unapologetically lavish" and wonderful stay. The hotel is recognized for its old-world luxury combined with modern amenities, creating a sophisticated and memorable experience.

2. Key Highlights

Guests consistently highlight several outstanding aspects of the Four Seasons Hotel Ritz Lisbon:

• Service & Staff: Meticulous, attentive, and friendly service is a recurring theme, with staff often going above and beyond. Thoughtful details, such as leaving an eyeglass cleaning cloth during turn-down service, are frequently noted.
• Design: The hotel boasts a classical Louis XVI-meets-Art Deco design, featuring opulent details, grand marble lobbies, towering floral displays, and an impressive collection of Portuguese artwork, including tapestries by Almada Negreiros.
• Amenities: The wellness facilities are a major draw, including a luxury spa with indoor and outdoor pools, a well-equipped fitness center, and notably, a rooftop running track offering 360-degree panoramic views of the city.
• Location: Its central location adjacent to Eduardo VII Park provides sweeping city views and convenient access to Avenida da Liberdade.

3. Room Quality

Rooms and suites are consistently described as spacious, elegantly decorated, and possessing a luxurious feel. Many rooms were renovated in 2021, showcasing mid-century, Art Deco origins with clean lines and a somewhat minimalist style.

• Space & Views: Most accommodations feature private terraces or balconies, offering impressive views of Eduardo VII Park or the Lisbon skyline. Even entry-level rooms are noted for their generous size.
• Comfort & Features: Guests praise the "outrageously comfortable" extra-wide beds and pillow menus, ensuring a restful sleep. Rooms come equipped with modern conveniences such as capsule coffee machines, working desks, large closets, international outlets, and flat-screen TVs.
• Bathrooms: Marble bathrooms are a highlight, often featuring dual-sink vanities, spacious bathtubs, separate shower stalls with rainfall showers, bidets, and high-end toiletries (such as Oliófora or L'Occitane). Some even include Japanese smart toilets and Dyson hairdryers.

4. Dining Experience

The hotel offers a stellar dining experience, crowned by its Michelin-starred restaurant:

• CURA: This Michelin-starred establishment is celebrated for its curated tasting menus that showcase the best of Portugal's seasonal ingredients and regional diversity. Guests describe the experience as a "culinary masterclass," with dishes like succulent shrimp with açorda and tender Iberian pork receiving high praise.
• Veranda Restaurant: Serves an extensive and flawless breakfast buffet with a variety of international and local Portuguese options, including the beloved Pastel de Nata. The dining room is described as grand and elegant, often accompanied by a pianist, and offers views of Eduardo VII Park.
• Bars: The Ritz Bar provides a relaxed atmosphere with an elegant sushi counter, while the Ritz Pool Bar offers al fresco dining and local cocktails.
• Welcome amenities often include delightful local treats like Pastel de Nata and Port Wine.

5. Service & Staff

The service is a consistent highlight, described as "exceptional," "meticulous," and "top-notch" across various departments. Staff are noted for being friendly, attentive, and incredibly helpful, anticipating guest needs and responding promptly to requests. Small gestures, such as an eyeglass cleaning cloth left during turn-down service or the quick delivery of forgotten items, underscore the Four Seasons' dedication to detail. The hotel also offers efficient WhatsApp service for concierge and bookings.

6. Location & Accessibility

The Four Seasons Hotel Ritz Lisbon is centrally located next to Eduardo VII Park and near the Marquis of Pombal Square, providing beautiful views and a tranquil retreat from the city's busiest areas. While not directly in the historic center, it offers excellent accessibility:

• Proximity: It is a short walk to the tree-lined Avenida da Liberdade, known for its designer shops.
• Transport: The Marques de Pombal Metro station is conveniently close, and Uber services are readily available and affordable for exploring the city's attractions. The hotel is approximately 5 miles from the airport, with travel times around 45 minutes depending on traffic. The area is also perceived as very safe.

7. Value & Pricing

As a Michelin Two-Keys property and a Four Seasons hotel, the pricing reflects its luxury status. Room rates typically start from approximately €660 to €695 in low and high seasons, respectively. Average nightly prices range from $1,040 to $1,260, though deals as low as $661 have been noted. While breakfast is usually an additional cost, around €47, guests generally feel that the unparalleled elegance, impeccable service, and comprehensive amenities justify the premium, offering an "exceptional value for the discerning traveler" for an all-out luxury experience. Booking through preferred partner programs can also yield benefits such as complimentary breakfast and room upgrades.

8. Common Complaints

While overwhelmingly positive, some minor criticisms have been noted by guests:

• Breakfast Cost: The price of breakfast is sometimes considered expensive.
• Pool Atmosphere: A few guests have mentioned that the indoor pool area can sometimes be noisy due to children, and one review noted loud music by the outdoor pool that was not conducive to relaxation.
• Privacy: There have been isolated instances of staff entering rooms without a prior knock or bell.
• Minibar Pricing: The minibar selection, while plentiful, is noted for having "inflated" prices.
• Value Perception: Despite overall satisfaction, some guests have expressed concerns about the perceived value for money related to certain amenities or aspects of the stay.

Sources

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