Graetzlhotel Belvedere
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Graetzlhotel Belvedere · Vienna, Austria
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Expert Review: Graetzlhotel Belvedere
Graetzlhotel Belvedere, a Michelin Key Selected property in Vienna, Austria, offers a unique and highly-regarded hotel experience, transforming former workshops and shops in the vibrant 4th district into stylish accommodations.
1. Overall Rating & Sentiment
The general consensus for Graetzlhotel Belvedere is overwhelmingly positive, with guests frequently praising its unique concept, exceptional cleanliness, and excellent value for money. Many travelers express a strong desire to return, highlighting a comfortable and memorable stay.
2. Key Highlights
Guests particularly appreciate the hotel's innovative "Grätzlhotel" concept, where rooms are situated in refurbished former shopfronts, offering an authentic local experience. The distinct design, blending old charm with modern style, is a consistent highlight. Impeccable cleanliness, with a rating of 9.0, is another frequently lauded aspect. The hotel's value for money also stands out, offering an affordable luxury experience.
3. Room Quality
The rooms at Graetzlhotel Belvedere are described as spacious, comfortable, and well-appointed. They boast a unique contemporary design that often incorporates elements of the former shops' character. Amenities often include comfortable beds, large bathrooms (some with rain showers), complimentary wine and water in the minibar, coffee machines, flat-screen TVs with cable channels, and free Wi-Fi. Many rooms are on the ground floor and offer direct street access. Soundproofing is also mentioned in some junior suites, contributing to a quiet stay.
4. Dining Experience
Graetzlhotel Belvedere operates on a unique "Fellows" concept, integrating guests into the local neighborhood for dining. Instead of an on-site restaurant or breakfast room, the hotel partners with nearby cafes, restaurants, and local shops. These "Fellows" act as extensions of the hotel's services, providing guests with a genuine taste of Viennese culinary delights. Popular breakfast spots like Cafe Goldegg and various delicatessens and restaurants such as Opocensky and Bobby's Food Store are recommended.
5. Service & Staff
While check-in is often autonomous via a key safe with a personal code, guests report that the staff, particularly the URBANAUTS team, are friendly, attentive, and very helpful, especially when resolving issues. Concierge services, luggage storage, and ticket services are also available.
6. Location & Accessibility
The hotel boasts an excellent, central location in Vienna's 4th district, Wieden, within the Karolinenviertel. It provides easy access to top attractions, including the iconic Belvedere Palace (a 6-10 minute walk), the Vienna State Opera (a 15-minute stroll or short walk/public transport ride), and Karlsplatz. The area is well-served by public transportation, with tram stations and U-Bahn (subway) connections nearby, allowing guests to explore the entire city. Vienna Main Train Station (Hauptbahnhof) is also within walking distance.
7. Value & Pricing
Graetzlhotel Belvedere offers exceptional value for money. With an average price of $164 per room, it is generally more affordable than the city's average room price of $185. Guests consistently express satisfaction with the reasonable prices and the incredible value received.
8. Common Complaints
While generally positive, some recurring issues have been noted by guests. These include occasional problems with room cleanliness upon arrival and sheets not being changed. Some rooms might experience noise from the street, particularly given their ground-floor location with direct street access. A few guests have also mentioned the lack of air conditioning in some rooms and issues with heating and hot water, although these were reportedly addressed by the staff.
Sources
Google Reviews
50 reviews
Recent Guest Reviews
Fatih Turan
This was by far the worst hotel experience I have ever had. The only positive aspect of this place is its location. On the first day of our arrival in Vienna, we were unable to find the hotel despite using the address provided. The confirmation letter stated that the room was located at Theresianumgasse 35, yet there was no visible number 35 on the building — it appeared to have been removed. We f...
Lukas Kucinski
Falsely advertises AC, see image. I'm sure this would be a nice place to stay in the winter, but it is summertime here and the room is 83° f / 28° c. No windows to open for ventilation. This is unacceptable. They do provide a fan, but it's a Band-Aid. I will be asking for a refund. Edit. I was going to revise this review, however the owner confronted me the next morning and gave me a sob story ab...
Response from the owner
Dear Lukas, <br>thank you for your review, we are always looking to improve our services and experiences for our guests. Unfortunately, that information was advertised wrong on Google, but as you book...
Funmi Kazeem
Firstly, the key safe code system was not working, I had to ring the office to get a key down to me and got snapped at by the call responder when stated I had been waiting in the cold for a while and the code wasn’t working. My first night was extremely cold, the heating wasn’t working, I sent an email the next morning to complain about this and instead of getting a response to advise me of the so...
Ella
The hotel is a short walk & 2 stops away from the city centre, which was perfect for us! The interior is unique and had everything we needed for a 4 night stay. We initially went to the wrong building, but the reception staff were incredibly helpful and checked us in, and gave us the welcome pack.
Response from the owner
Dear Mrs. Matthews, <br>thank you for your very kind review. We strive to deliver the best service we can and we are glad, we were able to show that with your stay. Maybe we can welcome you back in on...
Emmanouil Pagiatakis
At the last moment they informed us that the flat I had booked for my daughter since many months ago, for the Xmas holiday, is no longer part of their offer. What shall I say!! It's unacceptable and makes us feel miserable.
David Pineda
Unfortunately this is not a good place, it is more like an arbnb than a hotel service. No one make the cleaning service at the room, there is hot water in the shower but it run out quickly and there is no air conditioned also. You will find a fan instead. So if you want to stay in this area i would say chose another option.
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