Hotel Topazz Lamee

Hotel Topazz Lamee, Vienna: A Michelin Key Selected Boutique Experience

Hotel Topazz Lamee, a distinguished Michelin Key Selected property in Vienna, offers guests a unique blend of modern design, prime central location, and a focus on sustainability. While praised for its distinctive aesthetic and unbeatable setting, guest experiences reveal a mix of exceptional highlights and areas for improvement, particularly regarding service consistency and room maintenance.

1. Overall Rating & Sentiment

The general sentiment for Hotel Topazz Lamee is largely positive, with many guests rating it highly for its location and unique design. On platforms like Hotels.com, it garners an "Exceptional" rating of 9.4 out of 10 based on over 1,000 reviews. Agoda shows a rating of 9.125 for its remarkable location. However, some aggregated reviews also indicate a mixed overall experience, with disappointment regarding cleanliness and service quality occasionally mentioned.

2. Key Highlights

Guests consistently rave about the hotel's excellent location in the heart of Vienna, just steps from St. Stephen's Cathedral and exclusive shopping streets. The distinctive modern design of the Topazz building, reminiscent of a silver vase by Koloman Moser, and the Lamee building's 1940s Hollywood glamour inspired by Hedy Lamarr, are frequently cited as major draws. The breakfast options are also often appreciated. The Lamee Rooftop bar, offering stunning city views, is another highlight for many visitors.

3. Room Quality

The 32 non-smoking guestrooms at Hotel Topazz Lamee are spread across eight floors and feature a contemporary and uncluttered design with wood panels and marble bathrooms. Rooms are equipped with triple-glazed windows for soundproofing, individual climate control, complimentary high-speed Wi-Fi, Sky LED HD televisions, and a minibar stocked with organic wine and free snacks. Amenities include large rain showers, Molton Brown products, bathrobes, and slippers. Some rooms feature private balconies or unique porthole windows with cushioned seats, offering views of the city. While generally comfortable with premium bedding, down comforters, and pillowtop beds, some guests have noted a lack of privacy in the shower areas, particularly for families.

4. Dining Experience

Hotel Topazz Lamee offers a breakfast buffet each morning, which is highly recommended by many guests. The on-site Salon Topazz provides warm and cold beverages as well as snacks throughout the afternoon. For evening drinks and breathtaking city views, the Lamee Rooftop bar is a popular choice. Additionally, guests have access to the highly regarded Bloom restaurant at the sister hotel across the street, which features a rooftop garden with stunning views for cocktails and dinner.

5. Service & Staff

Guest feedback on service and staff is generally positive, with many appreciating the kindness, courtesy, and availability of the reception staff. Staff are often praised for being friendly, helpful, and accommodating, such as quickly adding an extra bed when a booking error occurred. However, there have been instances of dissatisfaction, with some guests reporting issues like incorrect room assignments and a perceived lack of attention to detail during check-in.

6. Location & Accessibility

The hotel boasts an unbeatable, highly-rated location in Vienna's Innere Stadt district. It is only 650 feet from St. Stephen's Cathedral and within a 10-minute walk of major attractions like the Vienna State Opera and Hofburg Imperial Palace. The proximity to public transport is excellent, with Schwedenplatz and Stephansplatz Metro Station offering connections to the U1 and U4 underground lines, making it easy to reach other parts of the city like Belvedere Palace and Schönbrunn Palace.

7. Value & Pricing

Room prices for Hotel Topazz Lamee can vary, with recent bookings on KAYAK ranging from $169 to $169, and Expedia showing prices starting from $135.41 for a 1-night stay. While many guests find the experience worthwhile due to the location and design, some reviews suggest that the breakfast can be expensive compared to nearby options. A few guests have also felt that the hotel, despite being presented as 5-star in photos, did not always live up to that rating in terms of value.

8. Common Complaints

Recurring criticisms include issues with cleanliness, with some guests reporting unclean rooms. Service quality inconsistencies have also been mentioned, particularly regarding inadequate guest services and incorrect room assignments leading to confusion. Another point of contention for some guests is the design of the bathrooms, with specific feedback on a lack of privacy in the shower area. The cost of breakfast has also been a minor complaint for some, suggesting cheaper alternatives nearby.

Sources

1. hotels.com
2. expedia.com
3. agoda.com
4. kayak.com
5. hoteltopazzlamee.com
6. tablethotels.com
7. travelmoreland.com
8. wanderlog.com
9. wotif.com
10. myboutiquehotel.com
11. hoteltopazzlamee.com
12. trip.com
13. voyage-prive.co.uk
14. booking.com
15. hotel-dir.com