Four Seasons Hotel New Orleans
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Hotel Details
Location
New Orleans
United States, North America
Brand
Four Seasons
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Key Highlights
- ✓Rooms:** Guests love the comfortable beds, beautiful bathrooms, and thoughtful amenities provided in their rooms.
Expert Review: Four Seasons Hotel New Orleans
The Four Seasons Hotel New Orleans, a distinguished Michelin Key Selected property, offers a luxurious and comfortable escape in the vibrant heart of New Orleans. It is consistently praised for its impeccable service, prime location, and elegant design, making it a top-tier destination for discerning travelers.
1. Overall Rating & Sentiment
The general consensus for the Four Seasons Hotel New Orleans is overwhelmingly positive, with an impressive overall guest rating of 9.4. Guests frequently describe it as a "haven of luxury and comfort" and an "immaculate piece of luxury" that truly exceeds expectations. The hotel's commitment to creating a serene and sophisticated atmosphere within a lively city is a recurring theme in positive feedback.
2. Key Highlights
Guests consistently laud the Four Seasons Hotel New Orleans for several standout features:
- Service & Staff: The staff's friendliness, attentiveness, and professionalism are frequently highlighted, with guests appreciating personalized touches like anniversary surprises and staff remembering their faces.
- Location: The hotel's position on Canal Street, overlooking the Mississippi River, is considered perfect for exploring New Orleans, offering both accessibility to attractions and a sense of tranquility.
- Design & Facilities: The "beautiful and clean" facilities, including a stunning lobby with a chandelier bar, a rooftop pool with river views, a full-service spa, a fitness center, and a manicured garden, contribute significantly to the luxury experience.
- Dining: The on-site restaurants, particularly Miss River, receive high praise for their delicious food.
- Rooms: Guests love the comfortable beds, beautiful bathrooms, and thoughtful amenities provided in their rooms.
- Family-Friendly: The hotel is noted as one of the few in New Orleans that genuinely caters to families.
3. Room Quality
The rooms at Four Seasons Hotel New Orleans are consistently described as new, spacious, and modern. They feature sophisticated design with thoughtful lighting that creates a luxurious ambiance. Guests rave about the exceptional comfort of the beds, which are often highlighted as "total perfection" with amazing, heavy comforters and crisp white bedding.
Bathrooms are notably large, especially for New Orleans standards, and appear shiny and new. They often include spacious double sink vanities and large marble showers. While one review mentioned lukewarm shower water as a minor drawback, the overall impression of the bathrooms is positive. Designer toiletries are also provided. Many rooms offer stunning views of the Mississippi River or the city skyline. In-room amenities typically include a Nespresso machine with various pod varieties. The hotel also offers accessible rooms with features like wider doors, wheelchair-accessible bathrooms, barrier-free showers, and visual/audio alarms.
4. Dining Experience
The Four Seasons Hotel New Orleans boasts a commendable dining scene with two primary restaurants and a prominent bar.
- Miss River: Led by James Beard Award-winning Chef Alon Shaya, Miss River is described as a "Love Letter to Louisiana," elevating beloved local fare through complex techniques and offering warm hospitality. Dishes like gumbo, blackened redfish, and beignets have received positive mentions.
- Chemin à la Mer: This scenic fifth-floor restaurant, helmed by Chef Donald Link, offers coastal Louisiana fare with French techniques and provides unparalleled views of the Mississippi River. Specialties include raw oysters, pan-seared Gulf shrimp, and specialty steaks.
- Chandelier Bar: Located in the lobby, this iconic bar is a popular gathering spot for cocktails and shareable cuisine, also curated by Chef Alon Shaya.
While the in-house restaurants are highly praised, one guest reported an underwhelming in-room dining experience, noting that some dishes like pasta and sandwiches were not memorable, and beignets were served in a paper bag. This led them to prefer dining at local restaurants for the remainder of their trip.
5. Service & Staff
The service at Four Seasons Hotel New Orleans is consistently highlighted as outstanding from start to finish. Guests frequently commend the staff for being friendly, attentive, professional, and genuinely caring. Examples of exceptional service include staff remembering guests' faces daily and providing special touches for celebrations, such as a bottle of champagne and a cake for an anniversary. The front desk staff and doormen are particularly noted as extraordinary.
However, internal employee reviews indicate some challenges regarding management, understaffing, and disorganization, with some staff members expressing that the hotel can be unorganized and consistently understaffed during busy periods. These are internal operational concerns and not directly reflected in guest service feedback, which remains highly positive.
6. Location & Accessibility
The Four Seasons Hotel New Orleans boasts a superb downtown location at 2 Canal Street, offering a unique blend of accessibility and tranquility. It overlooks the Mississippi River and is situated at the start of Canal Street, providing easy access to numerous key attractions.
- Nearby Attractions: Within a short walk, guests can reach Caesars New Orleans Casino, Canal Street, the Audubon Aquarium of the Americas, Riverwalk Marketplace Shopping Center, and the Ernest N. Morial Convention Center. The French Quarter is also easily accessible, allowing guests to enjoy the city's vibrant culture while being slightly removed from its constant bustle.
- Transport: The hotel is approximately 16 miles (25 minutes) from Louis Armstrong New Orleans International Airport (MSY). While car rentals are an option, most locals and travelers recommend skipping one due to expensive parking (valet only, at around $64 per night), narrow, crowded streets, and limited safe parking. Walkability and rideshare options are readily available and often preferred.
- Accessibility Features: The hotel is well-equipped with general accessibility features, including compliant registration and concierge desks, accessible routes to all guest rooms, and visual and audio alarms connected to the emergency system. Mobility-accessible rooms feature wider doors, accessible lighting controls and thermostats, wheelchair-accessible bathrooms with barrier-free showers, shower seats, adjustable handheld showerheads, and grab bars. Hearing-accessible rooms offer visual notification devices for calls and door knocks, TTY/TDD phones, and bed vibrations for alarms.
7. Value & Pricing
While the Four Seasons Hotel New Orleans represents a luxury splurge, many guests find the overall experience justifies the cost, especially for special occasions. The average room price has been noted around $464, though rates can start from approximately $282. This is higher than the city's average but reflects the unparalleled luxury and service offered. Guests have specifically praised the "value they receive" with an impressive rating of 8.5.
8. Common Complaints
Despite its high ratings, a few minor recurring issues or criticisms have been noted:
- Shower Water Temperature: One guest experienced lukewarm shower water, which was identified as a minor negative point.
- Housekeeping Details (older reviews): Some older reviews mentioned inconsistencies in housekeeping, such as sticky bar trays, smudged mirrors in closets, uncleaned toiletry dispensers, and unremoved wet washcloths.
- Room Service: While the main restaurants are praised, an in-room dining experience was described as underwhelming, with decent but unmemorable food and an odd presentation of beignets in a paper bag. This led one guest to seek dining options outside the hotel for subsequent meals.
- Parking Costs: The valet-only parking at $64 per night is a significant added expense that some guests consider.
Sources
Points to Consider
- •Despite its high ratings, a few minor recurring issues or criticisms have been noted:
- •Shower Water Temperature:** One guest experienced lukewarm shower water, which was identified as a minor negative point.
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