Four Seasons St. Louis

The Four Seasons St. Louis, a Michelin Key Selected property, is consistently praised as a premier luxury destination in the city, offering a sophisticated experience with unparalleled views and a high standard of service.

1. Overall Rating & Sentiment

The general consensus for the Four Seasons St. Louis is overwhelmingly positive, with guests frequently describing it as an "iconic uber-luxury city hotel". It maintains a reputation for professionalism and a stylish ambiance, positioning itself as a top-tier choice in St. Louis. While largely celebrated, some guests have expressed concerns regarding value for money and occasional inconsistencies in service.

2. Key Highlights

Guests consistently rave about several standout features. The stunning views of the Gateway Arch and the Mississippi River from many rooms and the rooftop areas are frequently cited as a major draw. The rooftop Sky Terrace and pool, described as feeling "almost South Beach" by way of St. Louis, are immensely popular, offering a breezy, attractive area with lounge chairs, umbrellas, and private cabanas available for rent. The luxurious full-service spa with 12 treatment rooms, steam rooms, whirlpools, and salon services is another highly appreciated amenity. The attentive and friendly staff also stands out as a key highlight.

3. Room Quality

The 200 rooms and suites at Four Seasons St. Louis are described as luxurious, spacious, and attractive. They boast a contemporary design with light woods and soft, natural hues, creating a bright and airy atmosphere. Many rooms feature floor-to-ceiling windows, providing superb views of the city or the Gateway Arch. Guests appreciate the comfortable beds and premium bedding, along with amenities such as iPod docking stations, DVD players, 42-inch plasma televisions with premium cable, coffee/tea makers, minibars, and a pillow menu. Bathrooms are well-appointed with separate bathtubs and showers, deep soaking tubs, bathrobes, slippers, and designer toiletries. Recent renovations in 2023 have been noted to keep the rooms looking amazing.

4. Dining Experience

The hotel's primary dining establishment is Ramsay's Kitchen by Gordon Ramsay, replacing the former Cielo Restaurant & Bar. This restaurant offers a blend of global flavors, including well-known favorites like Beef Wellington and Sticky Toffee Pudding, alongside local cuisine with a twist. It features expansive indoor and outdoor seating, with the outdoor dining terrace being particularly spectacular, offering views of the city and the Gateway Arch. Ramsay's Kitchen serves breakfast, brunch, lunch, and dinner. Room service is available around the clock, with some guests highlighting kid-friendly options and the convenience of dining with a view. Breakfast is available for a surcharge.

5. Service & Staff

The service at Four Seasons St. Louis is generally described as exceptional, highly professional, attentive, and very friendly. Guests frequently commend the staff for making them feel special and comfortable, anticipating needs, and providing quick service. Housekeeping receives praise for keeping rooms clean and well-stocked. However, some isolated reports mention poor service experiences, including issues with valet, missed turndown service, and less attentive restaurant service. There have also been mentions of management changes and understaffing concerns in past reviews.

6. Location & Accessibility

The hotel boasts an excellent location on the Mississippi River, situated within Laclede's Landing, a revitalized historic area known for its restaurants, bars, and entertainment. It offers "unrivaled access" to major attractions, being just steps away from the Lumière Place Casino, a 15-minute walk from the iconic Gateway Arch, and within walking distance of all three major sports arenas, including Busch Stadium. The floor-to-ceiling windows throughout the hotel capitalize on the stunning views. While the hotel itself is luxurious, some guests have noted that the immediate surrounding neighborhood of Laclede's Landing can be perceived as less upscale or "rough".

7. Value & Pricing

As a Five-Star, Michelin Key Selected property, the Four Seasons St. Louis operates at a luxury price point. Room rates can range significantly, with recorded prices from $181 to $1,665 in recent periods, and up to $3,314 for luxury rooms or suites. While many guests find the experience commensurate with the cost, some have raised concerns about the overall value for money, particularly in relation to service requests or the absence of complimentary breakfast. Parking is an additional cost, with both covered self-parking and valet parking available for a fee.

8. Common Complaints

While largely positive, recurring criticisms include:

• Value for Money: Some guests felt the pricing was high for certain aspects, such as paid breakfast and some amenities.
• Service Inconsistencies: Although service is generally excellent, a few reports mention isolated instances of poor or inattentive service, particularly in the restaurant, or issues with specific staff members.
• Maintenance Issues: Minor maintenance problems, such as malfunctioning lights or bathroom fixtures, have been occasionally reported.
• Neighborhood Perception: While the location offers great access to attractions, some guests noted that the surrounding Laclede's Landing area might not always feel as upscale as the hotel itself, with mentions of nearby casinos and potential noise.
• Cleanliness: A few guests mentioned issues with cleanliness in some reviews.

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