Eurostars Magnificent Mile

Eurostars Magnificent Mile, a Michelin Key Selected property in Chicago, offers guests a blend of modern luxury, prime location, and highly-rated service. While generally praised for its stylish design and comfortable accommodations, some minor recurring issues have been noted by visitors.

1. Overall Rating & Sentiment

The Eurostars Magnificent Mile generally receives a "Fabulous" to "Excellent" rating from guests, with an average score often ranging between 8.4 and 8.7 out of 10. The overwhelming sentiment is positive, with many guests expressing satisfaction with their stay and a desire to return. Its status as a Michelin Key Selected property further underscores its quality and distinction within the Chicago hotel scene.

2. Key Highlights

Guests consistently laud the hotel for several standout features:

• Location: Its central position in the River North neighborhood, just a short walk from the Magnificent Mile and State Street, is a major draw.
• Service & Staff: The staff is frequently highlighted as super friendly, accommodating, helpful, and professional.
• Design & Views: The hotel's modern and forward-looking design, coupled with amazing views of the city from floor-to-ceiling windows, particularly from higher floors, is a significant appeal.
• Facilities: Good facilities are often mentioned, including a full-service spa, fitness center, and stylish lounges.

3. Room Quality

The rooms at Eurostars Magnificent Mile are frequently described as spacious, clean, and comfortable, featuring modern decor. Many boast floor-to-ceiling windows, offering impressive city views. Amenities often include hardwood floors, comfortable beds, mini-bars with chilled wine, and flat-screen TVs with free Wi-Fi. The bathrooms often feature large, spa-inspired showers with rain showerheads. However, some guests have noted issues with the shower design, specifically a half-glass partition that can lead to water spilling onto the floor, and inconsistent water pressure. Some reviews also mention that furniture can appear dated in certain rooms.

4. Dining Experience

The hotel features a restaurant, Portsmith, and a lobby lounge called Leviathan. There's also Apogee, an open-air rooftop lounge that is popular when weather permits. While specific details on Portsmith's menu variety are less frequent in recent reviews, the former restaurant Argent offered typical Americana dishes and a raw bar. Breakfast is available and has been praised by some guests as consistently delicious, with vegetarian and vegan dining options, and locally-sourced food. Room service is also available 24 hours a day.

5. Service & Staff

The staff at Eurostars Magnificent Mile consistently receives high marks for their exceptional hospitality. Guests frequently describe them as friendly, professional, polite, helpful, and accommodating. Positive interactions with front desk staff, who are noted for being very helpful and providing good tips, are commonly reported.

6. Location & Accessibility

The hotel's location is one of its strongest assets, earning a high rating from guests. Situated in the vibrant River North neighborhood, it's just a 5-minute walk from the luxury shops of the Magnificent Mile and State Street. This central position provides easy access to public transportation, with the Chicago Ave. and Grand Ave. Red Line stations just a few minutes' walk away, making it convenient to explore attractions and dining options throughout Chicago.

7. Value & Pricing

Many guests consider Eurostars Magnificent Mile to offer good value for money, especially given its upscale amenities and prime location in downtown Chicago. The pricing is often seen as reasonable compared to the average hotel rates in the city. However, valet parking is noted as quite expensive, typically around $68 per night.

8. Common Complaints

While generally positive, recurring criticisms include:

• Noise Levels: Guests occasionally report noise from hallways, outside city sounds (like sirens), and even the hotel's AC unit, suggesting that rooms may not be entirely soundproof. Slamming room doors have also been mentioned as an annoyance.
• Shower Design: The half-glass shower doors often lead to water leaking onto the bathroom floor.
• Inconsistent Amenities/Maintenance: Some guests have reported issues such as non-working Bluetooth speakers, older decor, and a lack of complimentary water in rooms (though sometimes available at reception).
• Past Nuisance Issues: In 2021, the hotel faced complaints and fines related to "nuisance issues" concerning crime, public safety, and noise levels. While these issues may have been addressed, they were a point of concern in the past.
• No Balcony Access: Even for rooms advertised with balconies, guests are not permitted to step outside for security reasons.

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