Carlton Hotel St. Moritz
Three Michelin Keys
Hotel Details
Location
Carlton Hotel St. Moritz · St. Moritz, Switzerland
Expert Review: Carlton Hotel St. Moritz
The Carlton Hotel St. Moritz, a distinguished Michelin Three-Key property, consistently garners praise as one of the world's most luxurious ski hotels, offering an extraordinary and highly personalized stay.
Overall Rating & Sentiment
The general consensus for Carlton Hotel St. Moritz is overwhelmingly positive, with guests frequently describing it as an "once in a lifetime experience" and "amazing." It holds an outstanding score of 9.6/10 based on reviews, reflecting an exceptional blend of quality and value. The hotel is lauded for its ability to exceed expectations, making it a truly memorable destination.
Key Highlights
Guests consistently adore the spectacular panoramic views of Lake St. Moritz and the Engadine Valley, which are a feature of every room and many public spaces. The impeccable and highly attentive service, often including a personal butler for larger suites and a greeting from the general manager, is another standout. The lavish and unique design by Swiss interior designer Carlo Rampazzi, featuring bold colors and luxurious furnishings, contributes significantly to the hotel's regal ambiance. Amenities such as the extensive three-floor spa with indoor and outdoor pools, a heated towel closet, jacuzzis, steam room, and panoramic sauna are also frequently highlighted. Complimentary limousine service within St. Moritz and to the Corviglia ski station further enhances the luxurious experience.
Room Quality
The rooms and suites at the Carlton Hotel St. Moritz are renowned for their incredible luxury, spaciousness, and unique design. All 60 rooms and suites are south-facing, ensuring breathtaking views of the lake and mountains. Entry-level Deluxe Double rooms start at a generous 35 m², while suites range from 45 m² to an impressive 386 m² for the Carlton Penthouse, which includes three bedrooms, five terraces, a fireplace, and a private elevator entrance. Interiors feature lavish furnishings, luxurious fabrics, soft armchairs, sofas, and large marble bathrooms, some even comparable in size to entire entry-level rooms in other luxury hotels. Thoughtful touches like walk-in wardrobes, complimentary minibars, Nespresso machines, and twice-daily housekeeping with replenished towels are highly appreciated by guests.
Dining Experience
The hotel offers exceptional culinary experiences across its several dining venues. Da Vittorio - St. Moritz, the hotel's gourmet restaurant, holds two Michelin stars and 18 Gault&Millau points, offering authentic Italian dishes. The Grand Restaurant, with 16 GaultMillau points, provides a more relaxed dinner setting, focusing on local produce and wild ingredients with views of the Engadine mountains. Breakfasts are described as sumptuous and extraordinary, featuring a high-quality buffet with items like smoked fish, salmon, raw meat selections, and delicious bread, often accompanied by Roederer champagne. The Carlton Bar & Bel Etage, recognized by Forbes as one of the world's best bars, provides a chic setting with fireplaces, live music, and a sun terrace boasting arguably the best views in St. Moritz, perfect for afternoon tea or light lunches. Unique fondue gondolas also offer a cozy dining experience.
Service & Staff
The service at Carlton Hotel St. Moritz is consistently highlighted as impeccable, highly attentive, and incredibly kind and thoughtful, with a strong focus on detail. Guests feel treated like royalty, with every arrival greeted by the general manager, setting a personalized tone for the stay. Many appreciate the private concierge available 24/7 and the outdoor butler service to organize tailored experiences. Staff members are noted for remembering guests by name and attending to every request, creating a feeling of being at a "second home".
Location & Accessibility
Perched high on a hillside overlooking Lake St. Moritz and the Engadine mountain valley, the hotel boasts an unmatched and spectacular location, offering breathtaking panoramic vistas. While shielded from the immediate town buzz, it's only moments away from the center of St. Moritz. The hotel provides a 24-hour limousine service within St. Moritz and a shuttle service to the Corviglia ski station, ensuring easy access to attractions and ski runs. The St. Moritz Olympic ski runs and cross-country trails are readily available for guests.
Value & Pricing
The Carlton Hotel St. Moritz is a top-tier luxury property, and its pricing reflects this exclusivity and exceptional service. While specific price ranges can vary significantly based on season and room type, typical nightly rates for a deluxe room have been observed between approximately $1,686 and $4,500. Low season (March) might see a 15% drop in price, while high season (December) can see a 37% rise. Despite the high cost, many guests consider the experience to be well worth it, given the unparalleled luxury, service, and amenities provided.
Common Complaints
While overwhelmingly positive, a minor recurring issue noted by some guests relates to occasional massage booking mix-ups at the spa, which, despite the staff's politeness, added a brief moment of tension.
Sources
- scoutski.com
- michelin.com
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- tschuggencollection.ch
- tschuggencollection.ch
- marlameridith.com
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- kayak.com
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Google Reviews
198 reviews
Recent Guest Reviews
Mar del plata Limos
Just spent another fabulous stay at the Carlton St. Moritz. Without any doubt this hotel is the best alpine Resort in Europe. Also now after the finish of the huge outdoor swimming pool the Spa is even better and a great experience. The new rooms in the new wing on the other side of the street are sooo chic and elegant. Us usual the restaurants were delicious and the service even gets better and m...
Response from the owner
Dear Mar del plata Limos<br>Thank you so much for your wonderful review. We are delighted that you enjoyed your stay at the Carlton Hotel St. Moritz and that you appreciated our new spa area and the n...
Justin Zhou
An absolutely fantastic and memorable stay. Absolutely the best in St. Moritz and one of the best hotels in the world. The staff is courteous and professional. Everything is a highlight but the standout is the Food and Beverage program run by Eduardo. Some of the best breakfast items you will ever have at a hotel with impeccable service. We will absolutely be back for many years to come.
Response from the owner
Dear Justin Zhou,<br>Thank you so much for your wonderful words! We’re truly delighted that your stay was so memorable and that our team made such a positive impression. A special thank you for highli...
Sara Mazzei
It is always a great place! The Bel Etage bar is one of my favourite in Sankt Moritz! “Old world” charme and a great service! I have been there with friends for lunch during Polo! And it has been a pleasure to see young motivated and great waiters! A special thank to Maria for the impeccable service!
Response from the owner
Dear Ms. Mazzei<br>thank you for your wonderful words and the fantastic review! We’re thrilled you appreciated our Bel Etage Bar atmosphere and felt completely at home. Your praise for Maria and our y...
55 Postures
Who hasn't been to the Carlton as if he hadn't exist! (At least at in virtual tour:) It's a huge complex and you have to find your place and your community in it. But in winter, when you enter the Carlton, you enter a fairy tale. Sometimes, when we return from our trip to Prague, I remember it at night and imagine myself as a snowflake flying onto the balcony of the apartment where we slept. Th...
Response from the owner
Dear 55 Postures<br>Thank you for your poetic and heartfelt description – your words truly brought a smile to our faces. We are delighted to hear that our property feels a bit like a winter fairy tale...
Christian Eckert
A home away from home – pure perfection at the Carlton St. Moritz Staying at the Carlton Hotel St. Moritz is always an unforgettable experience, and our most recent visit once again exceeded all expectations. You are welcomed with exceptional hospitality and impeccable service from the moment you arrive. A special mention goes to the concierge team, whose professionalism, warmth, and attention to ...
Response from the owner
Dear Mr. Eckert<br><br>Thank you so much for your fabulous feedback! We are delighted to hear that you had a wonderful stay with us at the Carlton Hotel and enjoyed the phenomenal view of Lake St. Mor...
Johnny Hanna
Food and spa was unbelievable. We also ate in the Tram and it was so fun! Stay here!!!
Response from the owner
Dear Johnny Hanna<br>Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay, and that dining in the gondola was such a fun experience. Your feedback truly means...
About Three Michelin Keys
The Michelin Guide awards Three Keys to hotels that offer an exceptional stay. These are outstanding properties that represent the pinnacle of hospitality, with extraordinary character, service, and attention to detail.
