Kulm Hotel St. Moritz
Two Michelin Keys
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Hotel Details
Hotel Group
LHW
Location
Kulm Hotel St. Moritz · St. Moritz, Switzerland
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Expert Review: Kulm Hotel St. Moritz
Kulm Hotel St. Moritz, a distinguished Michelin Two-Keys property, consistently garners high praise for its blend of historic grandeur, exceptional service, and prime location in the heart of St. Moritz. It is widely considered a pinnacle of luxury and hospitality in the Alps.
1. Overall Rating & Sentiment
The general consensus for Kulm Hotel St. Moritz is overwhelmingly positive, with an impressive overall rating of 9.2, and perfect 10.0 ratings for staff performance, location, facilities, and cleanliness from some guests. Guests frequently express a desire to return, highlighting a truly unforgettable experience. The sentiment is one of a luxurious, five-star establishment that provides unparalleled comfort and a rich sense of history.
2. Key Highlights
Guests consistently adore the hotel's remarkable location with breathtaking views over Lake St. Moritz and the Engadine Valley. The extensive 2,000m² Kulm Spa and wellness facilities, featuring indoor and outdoor pools, various saunas, and steam rooms, are a significant draw, especially after a day on the slopes. The hotel's deep-rooted history, dating back to 1855 as the birthplace of winter tourism, adds to its unique charm, blending old-world elegance with modern comfort without feeling stiff. The attentive and anticipatory service is also a frequently lauded highlight.
Amenities such as a complimentary ski shuttle service to the funicular, free ski and mountain passes, and a dedicated kids' club with free ski lessons and ice skating further enhance the guest experience.
3. Room Quality
Kulm Hotel St. Moritz boasts 164 unique and exquisite rooms and suites. Rooms are generously appointed, with each having its own distinct character and style. Many have been elegantly designed, some in a classic and traditional style, while others have been tastefully renovated by renowned designer Pierre-Yves Rochon.
Common features include large windows offering fabulous views of St. Moritz Lake and the surrounding mountains. Renovated rooms often feature neutral decor, cozy furnishings, and the incorporation of Swiss stone pine, which is said to have healing qualities and improve sleep. Deluxe rooms are spacious, often including a sitting area, desk space, and a balcony. Bathrooms can range from modern black marble with double sinks and separate showers to older, classic designs, all featuring high-quality toiletries.
4. Dining Experience
The hotel offers a diverse culinary landscape with seven dining options available during the peak winter season. The Grand Restaurant is central to the dining philosophy, providing a consistent and elegant setting for both breakfast and formal dinners with a multi-course menu, often accompanied by live piano music in the evenings. Breakfast at the Grand Restaurant is described as unhurried and extensive, with made-to-order eggs, a variety of lighter options, and sweet treats.
Other popular dining spots include Sunny Bar, known for its vibrant atmosphere and fresh Peruvian cuisine by chef Claudia Canessa, and The Pizzeria for delicious Italian fare with smashing lake views. During winter, the hotel also hosts a pop-up Michelin-starred restaurant, The K. Room service is available 24/7 with a diverse menu.
5. Service & Staff
The service at Kulm Hotel St. Moritz is consistently highlighted as exceptional, unbelievable, attentive, and anticipatory. From a warm welcome upon arrival, guests note that the staff go above and beyond, remembering names, and promptly assisting with luggage and skis. The concierge team is readily available for any requests, from booking tables to arranging ski jacket needs. Guests appreciate the detail, discretion, and impeccable service that makes them feel at home.
6. Location & Accessibility
The Kulm Hotel St. Moritz boasts an unbeatable, prime location in the middle of St. Moritz, perched on a hill with incredible panoramic views over the lake and mountains. It is right in the heart of town, providing easy access to shops, galleries, and the lake. The hotel offers a complimentary shuttle bus every 10 minutes to reach the ski slopes and provides free transfers to and from St. Moritz train station. Engadin Airport in Samedan is a 15-minute drive away, and the hotel is accessible by car (approximately a three-hour scenic drive from Zurich) or train.
7. Value & Pricing
Kulm Hotel St. Moritz is positioned as a luxury property, and its pricing reflects this. It is consistently described as expensive. The average price of a room is around $1545, significantly higher than the average hotel room in St. Moritz, which is around $500. Deluxe double rooms can start from 1,405 CHF in the winter season on a half-board basis. While costly, guests generally find the unparalleled experience and amenities to be worth the price for a truly luxurious stay. There is a 3-night minimum stay, and a 12-night minimum during the Christmas and New Year season.
8. Common Complaints
While overwhelmingly positive, some minor points of consideration can be inferred rather than direct complaints. The consistently high pricing, while expected for a five-star luxury property, could be a barrier for some travelers. Although many rooms are renovated, some guest feedback suggests that certain bathrooms might retain an older, classic design rather than a modern one. Additionally, some areas of the extensive spa facilities, such as certain saunas, are nude-only and divided by gender, which might be a personal preference rather than a universal complaint.
Sources
Google Reviews
847 reviews
Recent Guest Reviews
Isabella Hayes
We had a beautiful experience at Kulm Hotel in St. Moritz. From the moment we arrived, everything felt welcoming and well organized. The atmosphere was elegant yet relaxed, and the service was extremely attentive and professional without ever being intrusive. We dined there as external guests and truly enjoyed the entire evening. The food, the ambiance, and the care shown by the staff made us fee...
Response from the owner
Dear Ms. Hayes,<br>Thank you very much for your kind words and wonderful feedback! We are delighted to hear that you felt so welcome and well looked after, and that you enjoyed the food, atmosphere, a...
C M
This was our second stay at the Kulm. Our first during the Summer left us so impressed we vowed to return in the winter and did within a year. The service is impeccable. We had numerous meals at the hotel and they were all awesome. We used the spa multiple times and it has to be one of the top facilities we have been to in the world, and we travel a great deal internationally. We will be lifelong...
Response from the owner
Dear guest C M<br>Thank you so much for this wonderful feedback and for returning to the Kulm Hotel St. Moritz so soon after your first stay. We are truly delighted that both the winter experience, ou...
Jan Moermann
We stayed at the Kulm Hotel St. Moritz with our children and our dog and had an amazing experience. The staff are exceptionally friendly and kind, and the spa is fantastic. The nearby ice rink is a real highlight for kids, and the hotel’s central location makes it perfect for shopping or relaxed evening strolls around town. The ski butler service is excellent and usually very quick, which makes s...
Response from the owner
Dear Mr. Moermann,<br>Thank you very much for your kind feedback! We are delighted to hear that you and your family (including your dog :)) had such a wonderful stay with us. We hope to welcome you ba...
Rachel Franzen
I've been lucky enough to stay at the Kulm three times, once in the summer and twice in the winter. All three experiences have been outstanding. The staff in the spa were very attentive and present without unnecessary hovering. The ski lounge service was fast, comfortable and very friendly, and made our ski rental experience the best we've ever had. We tried the Pizzeria and the Kulm Country Club ...
Response from the owner
Dear Mrs. Franzen,<br>Thank you for sharing such a wonderful and detailed review. We are truly delighted that each of your stays, in both summer and winter, has been so memorable. It is great to hear ...
Florin Voicu
This is the second time we have stayed at the Kulm. We came for Ice, and although we informed you several days in advance that we would arrive at 12:00, we had to wait 2.5 hours for the room to be ready. I wonder what the difference is between a €30 hotel and a €3,600 hotel, and what level of care is shown to a guest if the rule is the same. I check in at 12:00 and wait 2.5 hours until the room is...
Response from the owner
Dear Mr. Voicu,<br>Thank you very much for your feedback and for staying with us again at the Kulm. We truly appreciate your loyalty.<br>We are very sorry that we were unable to accommodate an early c...
Miles Habit
The best hotel I have ever stayed in. Absolutely outstanding service — attentive, elegant, and genuinely caring in every detail. The floral arrangements are on the highest level, true works of art that create a refined and warm atmosphere throughout the hotel. The food is not just delicious — it is art. Every dish is beautifully presented and thoughtfully crafted. Kulm Hotel is the definition of ...
Response from the owner
Dear guest Larysa N,<br>Thank you very much for your wonderful feedback! It truly means a lot to us, and we hope to have the pleasure of welcoming you again soon.<br>Best regards<br>Heinz Hunkeler, Ge...
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
