Cameo Beverly Hills

Cameo Beverly Hills, an LXR Hotels & Resorts property, stands as a Michelin Key Selected hotel in the Los Angeles area, offering a blend of old Hollywood allure and contemporary elegance after a recent $30 million renovation. While it receives commendation for its exceptional service and prime location, some guests have noted inconsistencies in room quality and express concerns regarding additional costs.

1. Overall Rating & Sentiment

The general consensus for Cameo Beverly Hills is largely positive, holding a respectable 4.1-star rating from over 1,500 reviews and an 8.3 rating on Trip.com. As a Michelin Key Selected property, it is recognized for its high standards. The sentiment leans towards appreciation for its luxurious feel, excellent staff, and convenient location, though some recurring criticisms temper the overall experience.

2. Key Highlights

• Service & Staff: Consistently lauded as a standout feature, with guests frequently describing the staff as "outstanding," "attentive," "friendly," "professional," "polite," and "sincere." Many guests highlight staff members who "went out of the way to make sure we were happy."
• Location: The hotel boasts a prime location in Beverly Hills, situated on Beverwil Drive, making it ideal for exploring the west side of Los Angeles. It's a short 15-minute walk to the renowned Rodeo Drive and other attractions. The area offers a quieter stay compared to the bustling main thoroughfares.
• Design: Cameo Beverly Hills presents a sophisticated and modern design, characterized by a "hip, 60s-inspired atmosphere." The interiors feature custom burl wood and smoked white oak furnishings, sculptural lighting, handwoven textiles, and abstract artwork by local artists. The lobby is described as elegant and inviting, with a blend of natural materials and a refined yet welcoming ambiance.
• Amenities: The hotel offers a highly praised pool area described as a "relaxing oasis" with a "chill atmosphere," excellent service, day beds, and cabanas. A fitness center is available to maintain routines. All guest rooms include private balconies that provide impressive city views. Pet-friendly accommodations are also offered.

3. Room Quality

Guest rooms are generally appreciated for their spaciousness, elegant design, and cleanliness. They are equipped with 65-inch flat-screen TVs and floor-to-ceiling sliding doors. Suites offer enhanced layouts and soaking tubs. However, reviews on room quality are mixed. Some guests reported issues such as stains, dust, or unpleasant odors, including strong perfumy or musty smells. There's a sentiment among some that the accommodations can feel "slightly dated or in need of freshening up." Bed comfort also receives inconsistent feedback, with some finding them very comfortable, while others describe mattresses as uncomfortable, too soft, sunken, or squeaky, with some mentioning smelly pillows or old sheets. A common point of feedback is the absence of a minibar or refrigerator and coffee maker in the rooms, requiring guests to request these items. While balconies offer city views, some guests were disappointed by a lack of furniture or reported them being dirty.

4. Dining Experience

The hotel's signature restaurant, Zampo, offers a Peruvian-Japanese (Nikkei) culinary experience, serving breakfast, lunch, and dinner. Zampo is praised for its inviting ambiance, excellent service, and high food quality, with a menu featuring dishes like beef carpaccio, pasta, and short ribs. The Silhouette Lounge provides a sophisticated setting for signature cocktails and globally inspired small plates. While breakfast is often described as delicious with good variety, some guests find it overpriced or note that it's not included in the room rate. In-room dining is also available.

5. Service & Staff

Service at Cameo Beverly Hills is a recurring highlight, with many guests praising the staff as "outstanding at all levels," "friendly," "respectful," and "going out of their way to make sure we were happy." From valet to front desk and room service, the staff's professionalism and welcoming demeanor contribute significantly to a positive guest experience. However, there have been isolated reports of less positive interactions, such as a rude bartender and some female staff members being perceived as unfriendly.

6. Location & Accessibility

The hotel's location on Beverwil Drive is considered "incredible" and "central" for those wanting to explore the west side of Los Angeles. It is conveniently situated just a 15-minute walk from the famous Rodeo Drive shopping district. Nearby attractions include the Museum of Tolerance (5 minutes' walk), 20th Century Fox Studios (17 minutes' walk), and the Los Angeles County Museum of Art. The neighborhood itself is described as "very nice" and offers a quieter retreat compared to the more bustling parts of Beverly Hills. While ideal for local attractions, guests note that public transportation options nearby can be somewhat limited, making reliance on rideshares or private vehicles more common. Los Angeles International Airport (LAX) is approximately 11 miles away, with travel times varying due to traffic.

7. Value & Pricing

Nightly rates for Cameo Beverly Hills start around $609, with some Expedia listings showing prices from $403.22 for specific dates. Guests often have mixed feelings about the value proposition. While acknowledging the quality service and amenities, many express concern over significant additional costs and "hidden fees." A resort fee of $58 USD per night is applied, which includes a $32 daily food and beverage credit, though a 20% service charge is not included, and an $8 delivery fee applies to in-room dining. Valet parking is also notably expensive at $66 USD per night, with limited alternative parking options. These extra charges can substantially increase the total cost, leading some guests to question if the cash price truly reflects the value compared to other luxury hotels in the area.

8. Common Complaints

• Noise Levels: This is a frequently cited issue. Guests report high noise levels stemming from thin walls, external protests with drums and bullhorns starting early in the morning, and internal disturbances from other guests or mechanical problems. Street-facing rooms are particularly susceptible to noise.
• Inconsistent Room Condition & Cleanliness: While many rooms are well-maintained, some guests have encountered issues such as stains, dust, or unpleasant odors. Certain areas, like bathrooms, have shown signs of age, including water damage or cracked sinks.
• Lack of Standard In-Room Amenities: The absence of a minibar/refrigerator and coffee maker in rooms is a common complaint, as guests must specifically request these items.
• High Ancillary Fees: The substantial resort fee and valet parking charges, along with limitations on the included food and beverage credit (e.g., not covering service charges or delivery fees), are frequent sources of dissatisfaction.
• Bed Comfort Variability: Feedback on bed comfort is inconsistent; a notable number of guests have found mattresses to be uncomfortable (too soft, sunken, or squeaky) or pillows/sheets to be old or to have an unpleasant smell.
• Pool & Fitness Center: While generally well-regarded, the pool area can be affected by external noise, and the fitness center is sometimes described as small and prone to overcrowding. There have also been instances of the pool being closed for renovations, redirecting guests to other facilities.
• Balcony Issues: Some guests have reported a lack of furniture on their private balconies or finding them unclean upon arrival.

Sources

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