21 Broad

21 Broad, a Michelin Key Selected property in Nantucket, United States, consistently receives high praise for its charming blend of historic architecture and contemporary design, exceptional service, and prime downtown location.

1. Overall Rating & Sentiment

Guests frequently describe 21 Broad as an "exceptional" and "wonderful" place to stay, with a strong overall positive sentiment. The hotel is often ranked among the top luxury hotels on Nantucket Island. It earns high marks for cleanliness, location, and staff and service.

2. Key Highlights

Guests particularly love the hotel's central location, its unique and vibrant interior design, and the attentive staff.

• Service & Staff: The staff is consistently described as helpful, friendly, and exceptional, with many guests appreciating their recommendations and willingness to assist, even in situations like rebooking due to canceled flights.
• Location: The hotel boasts an "excellent" and "ideal" location in the heart of historic downtown Nantucket, placing guests within steps of shops, restaurants, the ferry, harbor, and beaches.
• Design: 21 Broad is housed in a lively, ornate Victorian building that has been meticulously restored with historically correct architectural details, while its interior design, by Rachel Reider, is contemporary with a modernist influence and a maritime atmosphere. The decor evokes the colors of sea glass, featuring jewel tones and a nautical, coastal feel with a minimalist approach.
• Amenities: Popular amenities include a complimentary breakfast, an outdoor courtyard with a fire pit, a BYOB mixer bar with premium mixers and garnishes, beach essentials (chairs, towels, bags, umbrellas), and complimentary Wi-Fi. Rooms also come with flat-screen TVs and mini-fridges.

3. Room Quality

The 28 guest rooms at 21 Broad are described as cozy, high-end, bright, modern, clean, and cool-looking. They feature thoughtful layers of warm woods, crisp linens, and touches of color. Guests appreciate the comfortable beds and sheets. Private bathrooms include Vitamin C showers, noted for leaving skin silky smooth, and some feature rock floors or glass-enclosed walk-in showers. Various room types are available, including Deluxe King, Superior King, Standard King, Queen, and Single rooms, some with waterfront views or ADA-compliant features.

4. Dining Experience

While 21 Broad's food service is primarily limited to breakfast, it is consistently praised as a "fine," "delicious," and "sophisticated" complimentary offering. Guests can enjoy a selection of seasonal small plates, fresh pastries, and savory bites, along with locally roasted coffee. Some reviews mention 5-8 different small plates, including overnight oats. Afternoon baked goods and infused water, as well as a late-night bite, are also provided.

5. Service & Staff

The staff and front desk at 21 Broad are frequently highlighted as exceptional, very helpful, and friendly. Guests have shared positive experiences of staff going above and beyond, such as assisting with finding alternative accommodation when the hotel was booked due to a canceled flight. Personalized concierge services are also available.

6. Location & Accessibility

21 Broad is situated at 21 Broad Street, right in the heart of downtown Nantucket, making it an "excellent" and "supreme" location for exploring the island. It is just steps away from the Nantucket Ferry, harbor, beaches, and a wide array of celebrated restaurants and shops. The Whaling Museum is a two-minute walk away, and the Steamship Authority Nantucket Terminal is four minutes away. The hotel discourages guests from bringing a car due to limited on-site parking and recommends exploring the island by bike, scooter, or public transportation, which is excellent.

7. Value & Pricing

While specific price ranges vary, reviews indicate that the value for money is generally rated positively, with a score of 7.9 out of 10. The hotel is considered a top-rated boutique hotel on Nantucket, suggesting a luxury pricing tier, but guests find the experience worthwhile.

8. Common Complaints

While overwhelmingly positive, a few minor points are worth noting:

• Accessibility: Due to its historic nature, 21 Broad is not fully ADA-accessible, and access to some rooms requires the use of stairs. However, there are King Deluxe ADA Rooms designed with accessibility features.
• Parking: The hotel does not offer on-site parking, and parking in downtown Nantucket is limited. Guests are advised against bringing a car to the island.
• Room Occupancy: All rooms are limited to a maximum of two people, including infants, and do not accommodate cribs, pack 'n plays, or roll-away beds.
• Smoking Policy: 21 Broad is a 100% non-smoking property, including outdoor common spaces.

Sources

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10. thehotelguru.com
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13. nantucket-bedandbreakfast.com