21 Broad
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Hotel Details
Location
21 Broad · Nantucket, United States
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Key Highlights
- ✓Location: The hotel boasts an "excellent" and "ideal" location in the heart of historic downtown Nantucket, placing guests within steps of shops, restaurants, the ferry, harbor, and beaches.
Expert Review: 21 Broad
21 Broad, a Michelin Key Selected property in Nantucket, United States, consistently receives high praise for its charming blend of historic architecture and contemporary design, exceptional service, and prime downtown location.
1. Overall Rating & Sentiment
Guests frequently describe 21 Broad as an "exceptional" and "wonderful" place to stay, with a strong overall positive sentiment. The hotel is often ranked among the top luxury hotels on Nantucket Island. It earns high marks for cleanliness, location, and staff and service.
2. Key Highlights
Guests particularly love the hotel's central location, its unique and vibrant interior design, and the attentive staff.
- Service & Staff: The staff is consistently described as helpful, friendly, and exceptional, with many guests appreciating their recommendations and willingness to assist, even in situations like rebooking due to canceled flights.
- Location: The hotel boasts an "excellent" and "ideal" location in the heart of historic downtown Nantucket, placing guests within steps of shops, restaurants, the ferry, harbor, and beaches.
- Design: 21 Broad is housed in a lively, ornate Victorian building that has been meticulously restored with historically correct architectural details, while its interior design, by Rachel Reider, is contemporary with a modernist influence and a maritime atmosphere. The decor evokes the colors of sea glass, featuring jewel tones and a nautical, coastal feel with a minimalist approach.
- Amenities: Popular amenities include a complimentary breakfast, an outdoor courtyard with a fire pit, a BYOB mixer bar with premium mixers and garnishes, beach essentials (chairs, towels, bags, umbrellas), and complimentary Wi-Fi. Rooms also come with flat-screen TVs and mini-fridges.
3. Room Quality
The 28 guest rooms at 21 Broad are described as cozy, high-end, bright, modern, clean, and cool-looking. They feature thoughtful layers of warm woods, crisp linens, and touches of color. Guests appreciate the comfortable beds and sheets. Private bathrooms include Vitamin C showers, noted for leaving skin silky smooth, and some feature rock floors or glass-enclosed walk-in showers. Various room types are available, including Deluxe King, Superior King, Standard King, Queen, and Single rooms, some with waterfront views or ADA-compliant features.
4. Dining Experience
While 21 Broad's food service is primarily limited to breakfast, it is consistently praised as a "fine," "delicious," and "sophisticated" complimentary offering. Guests can enjoy a selection of seasonal small plates, fresh pastries, and savory bites, along with locally roasted coffee. Some reviews mention 5-8 different small plates, including overnight oats. Afternoon baked goods and infused water, as well as a late-night bite, are also provided.
5. Service & Staff
The staff and front desk at 21 Broad are frequently highlighted as exceptional, very helpful, and friendly. Guests have shared positive experiences of staff going above and beyond, such as assisting with finding alternative accommodation when the hotel was booked due to a canceled flight. Personalized concierge services are also available.
6. Location & Accessibility
21 Broad is situated at 21 Broad Street, right in the heart of downtown Nantucket, making it an "excellent" and "supreme" location for exploring the island. It is just steps away from the Nantucket Ferry, harbor, beaches, and a wide array of celebrated restaurants and shops. The Whaling Museum is a two-minute walk away, and the Steamship Authority Nantucket Terminal is four minutes away. The hotel discourages guests from bringing a car due to limited on-site parking and recommends exploring the island by bike, scooter, or public transportation, which is excellent.
7. Value & Pricing
While specific price ranges vary, reviews indicate that the value for money is generally rated positively, with a score of 7.9 out of 10. The hotel is considered a top-rated boutique hotel on Nantucket, suggesting a luxury pricing tier, but guests find the experience worthwhile.
8. Common Complaints
While overwhelmingly positive, a few minor points are worth noting:
- Accessibility: Due to its historic nature, 21 Broad is not fully ADA-accessible, and access to some rooms requires the use of stairs. However, there are King Deluxe ADA Rooms designed with accessibility features.
- Parking: The hotel does not offer on-site parking, and parking in downtown Nantucket is limited. Guests are advised against bringing a car to the island.
- Room Occupancy: All rooms are limited to a maximum of two people, including infants, and do not accommodate cribs, pack 'n plays, or roll-away beds.
- Smoking Policy: 21 Broad is a 100% non-smoking property, including outdoor common spaces.
Sources
Google Reviews
101 reviews
Recent Guest Reviews
Terese K
We stayed at the Swain House (19 broad) as part of a large friends group. 1st and foremost- a comfortable bed! Wonderful location - close to everything downtown. The rooms closer to the street side can be noisy from the street scene. If possible, reserve the rooms on the back side of the house where we were! Great people watching on the porch and a gathering place for friends. Love the deli...
priscilla rossi
We stayed here for one night, and considering the $370 price for the room, our experience was absolutely unacceptable: 1. The room was on the ground floor and unbearably noisy. 2. The heater didn’t work properly, and the maintenance guy was extremely rude when we called. They make it seem like you can control the temperature, but you actually can’t. 3. Breakfast was pretty disgusting. There was...
Jeff Glick
We stayed at 21 Broad this week and didn’t want to leave! The location downtown is excellent. It is near numerous shops and restaurants. The building itself is wonderful and the decor was beautiful without being stuffy. The staff is amazing! They couldn’t have been more helpful. And the patio out back was a really nice place for some sun or drinks. We would definitely stay at 21 Broad again!
Response from the owner
We are so thrilled you enjoyed your time with us at 21 Broad!
Gentian Duro
I believe you cant find a better place in Nantucket in terms of location, price, service, rooms and amenities. The staff is super attentive even before they welcome you in the facility and then throughout the period you would reside there. Can't recommend this place enough.
Gene Waas
Rooms and location are almost perfect. The people at the frying seat were exceptional. My only slight Complaint was the shower in our room was tiny and we are not big people. But it worked fine and we would stay here again!
will dewey
Walk out the front door of this beautiful Inn right into town and start enjoying Nantucket! From checkin, breakfast, concierge and comfort of room everything was first class . Don’t hesitate… reserve Today!!
Response from the owner
We are so thrilled you enjoyed your time with us at 21 Broad!
