Beverly Wilshire, Beverly Hills (A Four Seasons Hotel)

The Beverly Wilshire, A Four Seasons Hotel, stands as a beacon of timeless glamour and luxury in the heart of Beverly Hills, offering an iconic experience that blends old Hollywood charm with modern sophistication. A Michelin Key Selected property, it is consistently lauded for its prime location and exceptional service, although some minor inconsistencies have been noted by guests.

1. Overall Rating & Sentiment

The general consensus for the Beverly Wilshire is overwhelmingly positive, with guests frequently describing it as iconic, luxurious, and a quintessential Los Angeles hotel. It maintains a reputation as a top luxury pick for various travelers, from business to leisure, families to couples. While it embodies the expected Four Seasons standard of excellence, some recent reviews suggest occasional service misses that detract slightly from an otherwise stellar experience.

2. Key Highlights

Guests consistently rave about several standout features:

• Location: The hotel's unparalleled location at the intersection of Wilshire Boulevard and Rodeo Drive is a major draw, placing guests directly amidst luxury shopping, fine dining, and major department stores.
• Service: The warm, professional, and accommodating nature of the staff, particularly the concierges, is frequently highlighted, with many feeling treated as "someone special."
• Design & Ambiance: The hotel masterfully blends classic European decor with contemporary chic designs, creating a lively yet unpretentious atmosphere.
• Amenities: A magnificent 8,000 sq.-ft. spa, a Mediterranean-style pool, and a bi-level fitness center are among the highly appreciated amenities. The pool area is especially noted for its old-school Hollywood vibe.

3. Room Quality

The 395 guest rooms and 137 suites are designed with understated elegance, featuring soothing palettes of ivory, silver, and grey. Rooms offer luxurious bedding, including the customizable Four Seasons bed, and marble bathrooms. Balconies are available in many rooms, providing views of the porte-cochère, the Mediterranean-style pool, or the residential areas of Beverly Hills. While generally comfortable and spacious, some guests have noted that certain bathrooms can appear dated, and closet lighting can be dim, making it difficult to find items. Some rooms have also experienced noise from elevators.

4. Dining Experience

The Beverly Wilshire offers diverse and high-quality dining options:

• CUT by Wolfgang Puck: This Michelin-starred steakhouse is a highlight, attracting a fashionable crowd with its exquisite cuts of steak and fresh seafood. Wolfgang Puck himself occasionally visits.
• THE Blvd: Serving traditional American fare for breakfast, lunch, brunch, and dinner, The Blvd provides an elegant indoor setting and a popular sidewalk patio overlooking Rodeo Drive. Breakfast, featuring locally sourced produce and cage-free eggs, is often praised for its quality and service.
• The Pool Bar & Cafe: Offers casual fare for breakfast and lunch.
• Room Service: 24-hour room service is available with an extensive menu, including a "movie snack menu" and kid-friendly options. Room service food has generally been described as good and quick, though some guests have had less positive experiences.

5. Service & Staff

The hotel prides itself on delivering the warm, professional service synonymous with the Four Seasons brand. Staff are often described as friendly, attentive, and eager to help, genuinely accommodating requests, including those for allergies and children. The concierge team is particularly praised for their enthusiastic assistance, offering everything from restaurant reservations with written confirmations and directions to arranging unique experiences. However, some guests have reported inconsistencies, such as issues with welcome amenities (like kid-sized robes not being provided or incorrect amenity deliveries) and slow service around the pool.

6. Location & Accessibility

The Beverly Wilshire boasts an exceptional location at the iconic intersection of Wilshire Boulevard and Rodeo Drive. This prime spot offers immediate access to luxury shopping, fine dining, and high-end art galleries. It is also conveniently located to explore other Los Angeles attractions, being approximately 20 minutes (without traffic) from Universal Studios Hollywood and less than 10 minutes from LACMA. The area is highly walkable, allowing guests to easily access various shops and eateries.

7. Value & Pricing

As a top-tier luxury hotel in Beverly Hills, the Beverly Wilshire is recognized as an expensive property. Rooms typically start from around $795 per night, with suites beginning at $1,000 or more. While the cost is significant, guests often consider the experience worthwhile for the level of luxury, service, and location. Benefits such as a $100 hotel credit for rooms or $200 for suites, and daily breakfast for two, can be obtained through Four Seasons Preferred Partner programs, enhancing the value.

8. Common Complaints

While guest experiences are largely positive, some recurring criticisms include:

• Service Inconsistencies: Some guests have noted occasional "misses" in service, particularly concerning poolside attentiveness and the delivery of expected welcome amenities.
• Dated Aspects of Rooms: While generally luxurious, some reviews mention that certain bathrooms can feel dated and closet lighting can be insufficient.
• Noise: Specific rooms, particularly those near elevators, have been reported to experience noise.
• Room Service Quality: While often good, some isolated reports indicate room service food was not up to par.

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