Augustine, a Luxury Collection Hotel

Augustine, a Luxury Collection Hotel, Prague, a distinguished Michelin One-Key property, consistently garners high praise for its exceptional blend of historic charm and luxurious modern amenities. Guests frequently describe their stays as "truly luxurious and gracious" and "fabulous."

1. Overall Rating & Sentiment

The overall sentiment for Augustine, a Luxury Collection Hotel, Prague, is overwhelmingly positive, with guests consistently rating it as "wonderful" and "exceptional." It is recognized as a Michelin One-Key hotel, signifying a "very special stay." Review scores frequently highlight outstanding cleanliness, comfort, location, and staff performance.

2. Key Highlights

Guests are particularly enchanted by the hotel's unique historical setting, being built into the remains of a 13th-century Augustinian monastery, where some monks still reside in an active wing. The design, which masterfully weaves together preserved frescoes, Baroque detailing, and early 20th-century Czech design, is a significant draw. Exceptional service, a fantastic location, and a delicious breakfast are also consistently cited as major highlights. The on-site Refectory Bar, set in a former monastic refectory, offers a unique experience, including a beer brewed from the monks' original recipe. The serene courtyards and the spa facilities also contribute to a tranquil and relaxing atmosphere.

3. Room Quality

The rooms at Augustine are described as comfortable, aesthetically pleasing, luxurious, clean, and often spacious. Each of the 101 guest rooms is said to be unique, reflecting the hotel's rich history with features such as vaulted ceilings, arched windows, or original frescoes. Modern comforts are not overlooked, with amenities like exceptionally comfortable Hypnos mattresses, heated bathroom floors, marble mosaic bathrooms, and deep soaking tubs. Guests appreciate thoughtful touches like plenty of mirrors, speedy Wi-Fi, dual-voltage outlets, complimentary bottled water, and evening turndown service. While regular rooms are generally praised for quietness, some Classic rooms have been noted for smaller windows, and some suites for being less spacious than expected or lacking a door between the bedroom and living room.

4. Dining Experience

The dining experience, particularly breakfast, receives high acclaim. Guests consistently praise the "delicious breakfast" for its fantastic variety, which includes both a buffet and an extensive à la carte menu with options like French truffle omelets and lentil ragout. Mimosas are often offered with breakfast, and the staff are noted for being professional, polite, and attentive during meal service. The Augustine Restaurant also offers nouveau Czech cuisine, a modern interpretation of traditional dishes, for dinner. The Refectory Bar provides a memorable setting for evening cocktails and the historic St. Thomas Beer.

5. Service & Staff

The service and staff at Augustine are consistently highlighted as a strong point. Guests commend the staff for being friendly, polite, professional, attentive, helpful, and accommodating. Many reviewers feel treated "like royalty" upon arrival. Concierge services are frequently mentioned for their expertise in arranging tours, providing excellent suggestions, and offering historical insights into the monastery. Early check-in and late checkout requests are often accommodated.

6. Location & Accessibility

The hotel boasts an "excellent location" in Prague's historic Malá Strana (Lesser Town) district. It is ideally situated just below Prague Castle and within easy walking distance of major attractions like Charles Bridge, Wallenstein Gardens, and the Old Town Square. Despite being in a central, touristy area, the property is often described as a "quiet haven" and "secluded and serene" due to its setback position. Public transportation is readily accessible, with the 22 tram stop just steps away and the Malostranská metro station a five-minute walk. Valet parking and airport shuttle services are also available.

7. Value & Pricing

Augustine, a Luxury Collection Hotel, Prague, is considered a premium property, and its pricing reflects its luxury status and unique offerings. While generally more expensive than the average hotel in Prague, guests frequently state that the experience is "worth every penny." Typical nightly rates for standard rooms can range from approximately $270 to over $600, with suites commanding significantly higher prices (up to $2,783).

8. Common Complaints

While overwhelmingly positive, some recurring criticisms have been noted. The most significant concern for some guests, particularly those in suites, is noise from the tram which runs in front of the hotel. Some reviewers reported that the tram could be quite loud and even cause furniture to shake, disrupting sleep. Other minor issues included a lack of power outlets in some bathrooms, the absence of a bedroom door in some suite configurations, and some classic rooms feeling a bit cramped with small windows. Infrequent mentions of shower water being warm rather than hot, or service being perceived as inflexible, also appear in a small number of reviews. One guest noted an undisclosed cost for the monastery tour, although it was a donation.

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