Andaz Tokyo

Andaz Tokyo, a Michelin Key One-Key property, stands as a prominent luxury hotel offering a distinctive experience high above the bustling city. Renowned for its breathtaking views, sophisticated design, and exceptional service, it consistently receives high praise from guests.

1. Overall Rating & Sentiment

The general consensus for Andaz Tokyo is overwhelmingly positive, often described as a truly luxurious and memorable experience. Guests frequently rate it highly, appreciating its blend of modern comfort with traditional Japanese aesthetics. It is considered by many to be one of the best Andaz properties globally and a top-tier hotel in Tokyo.

2. Key Highlights

Guests consistently rave about several standout features. The breathtaking panoramic views of the Tokyo skyline, including iconic landmarks like Tokyo Tower and Tokyo Skytree, are frequently mentioned. The hotel's design, which elegantly incorporates traditional Japanese elements and natural materials, is a major draw. Complimentary non-alcoholic beverages and snacks from the in-room minibar and an evening happy hour with wine and canapés for all guests are highly valued inclusions. The AO Spa & Club, with its indoor pool and fitness center offering stunning city views, is another significant highlight.

3. Room Quality

Andaz Tokyo's rooms are remarkably spacious, particularly for Tokyo standards, starting at 50 square meters (approximately 538 square feet). They feature a sophisticated design with traditional Japanese influences, including natural wood accents and partitions that allow for customizable space. Each room boasts a large, deep soaking bathtub, often described as inspired by Japanese bath culture, and a separate shower. Amenities include complimentary non-alcoholic beverages and snacks in the minibar, a Nespresso machine, free Wi-Fi, premium bath amenities (e.g., Aesop), and thoughtful touches like bathrobes and yukata. Rooms are also high-tech, with controls for functions like blackout shades.

4. Dining Experience

The hotel offers a highly regarded dining experience. The main dining venue, The Tavern - Grill & Lounge, located on the 51st floor, serves refined European provincial cuisine utilizing fresh Japanese produce and offers sweeping city views. Breakfast at The Tavern is consistently praised as sumptuous and comprehensive, featuring both Western staples (bacon, sausage, pastries, fruits) and a wide array of Japanese items (salted mackerel, tofu, rice bowls), with options for both buffet and à la carte. The Rooftop Bar on the 52nd floor is a significant attraction, offering spectacular night views of Tokyo Bay and Odaiba in a sophisticated, semi-open-air setting, serving innovative cocktails. The hotel also has The Sushi restaurant and a Pastry Shop for lighter fare. The complimentary evening happy hour with wine and canapés in the Andaz Lounge is a well-loved feature.

5. Service & Staff

The service at Andaz Tokyo is consistently described as superb, friendly, welcoming, attentive, and efficient. Guests appreciate the genuine and unobtrusive approach of the staff. Check-in is often a relaxed experience, sometimes conducted at a private table with welcome beverages. While some older reviews mention mixed feedback regarding the concierge service, the overall hospitality is highly commendable, making guests feel like friends rather than just patrons.

6. Location & Accessibility

Andaz Tokyo is centrally located in the Toranomon Hills area, a modern business district. It provides convenient access to popular attractions, being a 15-minute walk from Tokyo Tower and an 18-minute walk from the Imperial Palace. The Toranomon Subway Station is just a 5-minute walk away, allowing for easy transportation to areas like Ginza (18-minute walk) and Marunouchi (14-minute train ride). Both Haneda and Narita airports are also reasonably accessible.

7. Value & Pricing

As a luxury property, Andaz Tokyo can be quite expensive, with cash rates for entry-level rooms ranging from approximately $479 to $1,222 per night (¥70,000–100,000). However, many guests find it offers excellent value when booked using World of Hyatt points. It is a Category 8 World of Hyatt property, with a standard award night costing 40,000 points (previously Category 7 at 30,000 points). The complimentary non-alcoholic minibar and the evening happy hour with drinks and snacks significantly enhance the perceived value of a stay.

8. Common Complaints

While generally glowing, some recurring points of criticism include:

• Rooftop Bar Cover Charge: Guests occasionally note a JPY 2,200 (approx. $18 USD) cover charge at the Rooftop Bar after 8 PM (March to December), which is sometimes not clearly communicated upfront, though it is waived for hotel guests.
• Concierge Service: Some older reviews mentioned inconsistent or underwhelming experiences with the concierge service.
• Suite Upgrades: Due to the hotel's smaller size (164 rooms with only 8 suites), suite upgrades can be challenging to secure even for elite Hyatt members.
• Breakfast Cost: While the breakfast is excellent, some guests who are not entitled to complimentary breakfast find it to be quite costly if paid out-of-pocket.

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