What is voco Chiayi by IHG?

voco Chiayi by IHG is a Selected hotel located in Chiayi City, Taiwan. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does voco Chiayi by IHG have?

voco Chiayi by IHG has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is voco Chiayi by IHG located?

voco Chiayi by IHG is located in Chiayi City, Taiwan, in the Asia region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book voco Chiayi by IHG?

You can view more details and booking information for voco Chiayi by IHG through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

voco Chiayi by IHG | Selected in Chiayi City, Taiwan

Name: voco Chiayi by IHG
Address: Chiayi City, Asia, Taiwan
Rating: 4.5

voco Chiayi by IHG: A Comprehensive Review of a Michelin Key Selected Property

voco Chiayi by IHG stands out as a luxurious and modern 5-star hotel in Chiayi City, Taiwan, recognized as a Michelin Key Selected property. Guests frequently praise its contemporary design, extensive facilities, and high standard of service, making it a popular choice for both leisure and business travelers.

1. Overall Rating & Sentiment

The general consensus for voco Chiayi by IHG is overwhelmingly positive, with ratings consistently in the "Excellent" to "Exceptional" range. On platforms like Booking.com, it scores an impressive 8.8 out of 10, with high marks for cleanliness (9.3), comfort (9.3), staff (9.2), and facilities (9.1). Guests often describe their stay as "very satisfactory" and express a strong desire to return.

2. Key Highlights

Guests particularly love the hotel's array of facilities and modern aesthetics. Key highlights include an excellent indoor swimming pool with a large whirlpool and a separate children's pool, and a well-equipped, 24-hour gym with functional equipment. The spacious lobby and rooms, along with a "quirky design," are frequently appreciated. The 32nd-floor bar and observation deck are noted as must-visit spots for their stunning views of Chiayi, both day and night. The hotel is also recognized as the tallest building in Chiayi, offering panoramic city views from many rooms. Its pet-friendly policy, with no additional charge for furry companions, is another valued feature.

3. Room Quality

voco Chiayi boasts 369 to 370 luxurious and comfortable guest rooms and suites, starting from the 16th floor, providing sweeping city views through floor-to-ceiling windows. Reviewers consistently describe rooms as spacious, spotless, and clean, with comfortable beds, firm mattresses, and high-quality bedding and pillows. In-room amenities include flat-screen TVs, safes, coffee/tea stations with snacks, desks, and sitting areas. Bathrooms are well-appointed with premium brand toiletries (such as Elemis), hair dryers with strong wind power, and electronic bidets. The hotel also offers hypo-allergenic bedding and a pillow menu for customized comfort. Wheelchair-accessible rooms with safety features are available and well-regarded for making stays easier for guests with mobility needs.

4. Dining Experience

The hotel offers a diverse and high-quality dining experience across several venues. The Lobby Café provides coffee, beverages, and light snacks. Join's Café & Bistro on the 32nd floor allows guests to enjoy drinks with stunning day and night views of Chiayi. Arcadia Cafe on the second floor serves classic dishes from around the world, while the Dim Sum Cantonese Restaurant specializes in exquisite Hong Kong-style dim sum.

The breakfast buffet receives high praise for its quality, variety, and sumptuousness, offering continental, American, buffet, vegetarian, and Asian options, including local specialties, warm dishes, and fresh pastries. However, one guest mentioned that the restaurant sometimes closes too early.

5. Service & Staff

The service at voco Chiayi is a consistent highlight. Guests frequently commend the staff for being consistently warm, friendly, professional, attentive, courteous, and proactive. Specific mentions include staff members like Vito and Ester, who have been noted for their exceptional hospitality, helpfulness during check-in, and personalized assistance, such as anticipating needs for elderly guests. The overall atmosphere is described as bright and cheery, with a genuine sense of enthusiasm from the employees.

6. Location & Accessibility

voco Chiayi by IHG is strategically located in Chiayi City, offering convenient access to various attractions. It serves as a practical base for both urban explorers and nature-bound travelers heading to Alishan and Yushan National Park. The hotel is near popular sights such as Wenhua Road Night Market (15-minute walk), Alishan Forest Railway Garage Park, Art Site of Chiayi Railway Warehouse, Chiayi Cultural and Creative Industries Park, and Taiwan Hinoki Museum. Chiayi Station is approximately 2.2 miles (3.6 km) away, and Chiayi Airport is 2.5 miles away. The hotel provides free on-site private parking and an electric vehicle charging station. There is also a YouBike 2.0 rental station in front of the hotel, allowing guests to explore the city by bicycle.

7. Value & Pricing

While some guests found the hotel to be "very good sumptuous" and offering "good CP value" for family travel, one review mentioned it as "too expensive" compared to other options. Buffet breakfast typically incurs an extra charge, approximately TWD 977 for adults and TWD 733 for children. Despite some mixed views on pricing, the overall sentiment points towards a high-quality experience that often justifies the cost, especially given the extensive facilities and excellent service.

8. Common Complaints

While generally positive, some recurring issues and criticisms have been noted by guests:

Parking: A common complaint revolves around limited and narrow parking spaces, which can be particularly troublesome for SUV owners or during peak holidays.
Kids' Club Crowding: The kids' club can become very crowded, sometimes feeling like a market.
Pool Access: Some guests found the pool access control confusing and inconvenient, noting that clothes must be left in lockers in a common area rather than within the shower area.
Restaurant Hours: One review indicated that a restaurant might close too early.
Hotel Entrance/Elevator Intuition: One guest found the hotel entrance and elevator usage not very intuitive, requiring staff guidance.

It is important to note that one detailed negative review, which seems to pertain to a different IHG property based on geographical details (Columbus, GA), cited issues with breakfast service chaos, lack of coffee, poor housekeeping, unprofessional staff, and room access problems. These specific complaints do not align with the majority of reviews for voco Chiayi and appear to be an outlier or misattributed to this property. Therefore, they are not representative of voco Chiayi's general guest feedback.