voco Orchard Singapore
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Hotel Details
Location
voco Orchard Singapore · Singapore, Singapore
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Key Highlights
- ✓Outdoor Walk to MRT: While the location is excellent, the outdoor portion of the walk to Orchard MRT can be an issue during rainy weather.
Expert Review: voco Orchard Singapore
voco Orchard Singapore has established itself as a highly-regarded property on Singapore's iconic Orchard Road, boasting a Michelin Key selection and generally positive guest feedback. The hotel, previously the Hilton Singapore, offers a blend of luxury, playfulness, and sustainability, making it a popular choice for both leisure and business travelers.
1. Overall Rating & Sentiment
The voco Orchard Singapore consistently receives strong ratings. It scores an 8.3 ("Very Good") on Booking.com based on over 900 reviews, a 4.4 out of 5 on IHG Hotels & Resorts, and an impressive 18.6 out of 20 from verified Michelin Guide guests. The general sentiment is overwhelmingly positive, with guests frequently praising the hotel's excellent service, prime location, and exceptional dining experiences.
2. Key Highlights
Guests consistently highlight several aspects of the voco Orchard Singapore:
- Service & Staff: The attentive and friendly staff are frequently lauded for going "above and beyond".
- Location: Its strategic position on Orchard Road, close to shopping, dining, and public transport, is a major draw.
- Dining: The breakfast buffet receives widespread acclaim for its quality and variety. The hotel's multiple dining options, including the highly-regarded Opus Bar & Grill and the Michelin-starred Iggy's, are also appreciated.
- Amenities: The rooftop pool and a spacious, well-equipped 24-hour gym are noted amenities. The Club Lounge, unique among voco properties, offers a VIP experience with cocktails and light bites.
- Design & Sustainability: The hotel embraces a "luxurious yet unstuffy" vibe with a modern design featuring blue, neutral, yellow, and muted red accents. Eco-friendly initiatives, such as wooden key cards and bedding made from recycled plastic bottles, are also present.
3. Room Quality
Rooms at voco Orchard Singapore are generally described as comfortable, spacious, and clean. Many guests appreciate the "very comfortable" beds, with some even calling them among the best they've experienced in Singapore. The bedding is notably made from over 150 recycled plastic bottles, aligning with the hotel's sustainable approach. While the hotel underwent reflagging from Hilton, some furnishings in standard rooms might still reflect its previous branding. However, suites have reportedly undergone more recent renovations. Bathrooms are typically clean and functional, though some elements like built-in bathtubs and sink vanities might give away the building's age. Rooms come equipped with amenities like large flat-screen TVs and well-placed outlets.
4. Dining Experience
The dining experience is a significant highlight for guests. The breakfast buffet, served at Opus Bar & Grill, is consistently praised as "amazing" and "outstanding," offering a wide selection of dishes from various cultures, including Singaporean, Chinese, Indian, and Western options, with vegetarian and vegan choices available. Guests can opt for either the buffet or in-room dining for breakfast.
Beyond breakfast, the hotel offers four distinct dining concepts:
- Opus Bar & Grill: A steak and seafood restaurant known for its premium selections.
- D9 Cakery: A patisserie renowned for artisanal cakes and sweets.
- il Cielo: An Italian restaurant located on the top floor.
- Iggy's: A Michelin-starred European restaurant.
The Club Lounge also provides free-flow cocktails and light bites for eligible guests, described as a "full VIP experience". In-room dining is available and offers a decent menu, although some find the prices for light bites and sandwiches to be on the higher side.
5. Service & Staff
The staff at voco Orchard Singapore receive exceptional praise, often described as "incredibly friendly," "accommodating," "very helpful," and "attentive". Many guests report that staff members go "above and beyond" to ensure an enjoyable stay, making them feel valued. Personalized touches, such as welcome cookies inspired by Orchard Road's heritage and a live SMS chat service for assistance, are frequently appreciated. The hotel has also managed to retain many operational staff members from its previous branding, which contributes to a sense of consistent, high-quality service.
6. Location & Accessibility
The hotel's location on Orchard Road is a key selling point, rated highly by guests (e.g., 9.2 on Booking.com). It is a mere 5-minute walk from Orchard MRT Station and Singapore's premier shopping mall, ION Shopping Centre. This central location provides convenient access to a multitude of shopping malls, restaurants, and entertainment options. It's also a short drive from popular attractions like Marina Bay, City Hall, the Botanic Gardens, and Dempsey Hill. While generally excellent for accessibility, some guests note that half the walk to Orchard MRT is outdoors, which could be inconvenient during rain.
7. Value & Pricing
Voco Orchard Singapore is often considered good value for its prime location on Orchard Road, with rates sometimes lower than comparable luxury properties in the area. Room rates can range from around $250 to $410 per night, with discounts potentially available. Guests have expressed that the service, facilities, and food make it "very worth the price". It's also noted as a good option for IHG One Rewards points redemptions.
8. Common Complaints
While largely positive, some recurring criticisms include:
- Dated Furnishings: Despite refurbishments, some guests have felt that certain furnishings and finishes in the rooms reflect the hotel's previous branding as Hilton, making them appear somewhat dated.
- Pool Area: The rooftop swimming pool, while a nice amenity, has been described by some as "basic" or "old" and not extensively renovated. One reviewer mentioned the water being very cold, making it less suitable for young children.
- Service Inconsistencies: Isolated incidents of slow reception response or maintenance issues have been reported. There was also a specific instance where guests felt treated as "second-class customers" regarding breakfast seating in the main restaurant.
- Noise: Noise from ongoing hotel renovation work has been a disturbance for some guests.
- Bathroom Design: The built-in bathtub in some rooms has been described as small or inconvenient.
- Outdoor Walk to MRT: While the location is excellent, the outdoor portion of the walk to Orchard MRT can be an issue during rainy weather.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Outdoor Walk to MRT: While the location is excellent, the outdoor portion of the walk to Orchard MRT can be an issue during rainy weather.
Google Reviews
1,731 reviews
Recent Guest Reviews
Francisco Fernández Rodríguez
It's a lovely hotel in a perfect place in the downtown of the city. The hotel have a bug variety of service. The room was fine, maybe a little bit old fashion and the toilet it was a little bit small. The staff it was lovely, very pointed at the details and very kind. I had one of the best Benedict eggs in my Brekky, thank you Chef Jiayi Rubiah Ali and every staff people. Make me feel really goo...
Response from the owner
Dear Francisco Fernández Rodríguez, <br><br>We are happy to hear that you enjoyed your overall stay experience with us, which was both comforting and luxurious. Thank you very much for your kind revie...
Bettina
⭐️⭐️⭐️⭐️⭐️ We had an absolutely wonderful stay at VOCO Singapore! From the moment we arrived, the room was spotless and very comfortable, making us feel at home right away. We were so touched that the front desk remembered my mom’s birthday. Elaine went above and beyond to make sure we could stay in our original suite on the last night even after using the suite upgrade for the first five nights....
Response from the owner
Dear Bettina, <br><br>😊😊😊 Thank you very much for your five-star rating! We are delighted to hear that you and your mum had a wonderful stay with us, feeling right at home, and that the team’s thou...
Nathan Lew
Absolutely wonderful stay at Voco Orchard, booked a junior suite for Valentines Day but got upgraded to the Presidential suite! Amazing staff with amazing service, the suite was excellent. Evening cocktails and breakfast at the club lounge was great, room service top notch too! Highly recommended
Response from the owner
Dear Nathan Lew, <br><br>Thank you very much for choosing to celebrate Valentine’s Day with a staycation at our hotel and for highlighting your memorable experience. We are delighted to know that you ...
Tomislav Maricevic
Before deciding on Voco Orchard Singapore, I compared around seven to eight hotels, considering location, price, breakfast, pool, and whether our child could stay in the room without extra cost. We originally booked InterContinental Singapore (way back in July) but without any prior notice, I discovered on their website that the hotel was closing on January 1st and transitioning into a Marriott pr...
Response from the owner
Dear Tomislav Maricevic, <br><br>Thank you for sharing your detailed review. We regret to hear about the change in your travel plans, but we are glad it worked out and that we could welcome you for yo...
Alvin Poon
It's the former Hilton, rooms are not the most fanciful or posh. But the location and service is excellent! Very friendly staff all round and great knowing the lounge staff Mr. Ali. Always good to have a familiar face to meet and catch up during our stay here. Will be back.
Response from the owner
Dear Alvin Poon, <br><br>Thank you very much for your continued support. We are honoured to know that you were impressed with the service, especially from our Club Lounge host, Abang Ali, whom you rec...
Sim Sisi
We held our wedding in Feb 2026 and was served by Sunshine and Ashok. They were incredibly professional, patient, and accommodating, especially with our last-minute changes and special requests. They guided us through every step with care and ensured that everything ran smoothly on the big day. The banquet food regardless Chinese, Child, Halal or Vegetarian, was delicious, beautifully presented, ...
Response from the owner
Dear Sisi,<br><br>Our heartiest congratulations on your wedding! <br>We are honoured to have been part of your celebration. Thank you very much for your kind review and for the compliments on the outs...
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