Townhouse Den Haag

Townhouse Den Haag, a Michelin Key Selected property in The Hague, Netherlands, consistently receives high praise for its warm atmosphere, excellent location, and exceptional service. It's often described as a "home away from home" where guests feel welcomed and comfortable.

1. Overall Rating & Sentiment

The overall sentiment for Townhouse Den Haag is overwhelmingly positive, with guests frequently rating it highly. On platforms like Booking.com, it scores well across various categories, including an impressive 9.4 for location, 8.8 for staff, 8.7 for cleanliness, and 8.6 for comfort. The Michelin Key selection itself signifies the hotel's excellence in hospitality, design, service, and character. Many guests describe their stays as "exceptional" and "superb".

2. Key Highlights

Guests consistently laud several aspects of Townhouse Den Haag:

• Service & Hospitality: The staff's friendliness, attentiveness, and willingness to go the extra mile are frequently highlighted. A particularly cherished gesture is the complimentary warm cup of soup offered upon check-in, which adds to the welcoming ambiance.
• Location: Its prime central location is a major draw. The hotel is within a short walk of The Hague Central Station (7-10 minutes) and major attractions like the Binnenhof, Mauritshuis, and various shopping areas.
• Design & Atmosphere: The hotel boasts a modern, stylish, yet cozy design, embodying a "living room" concept where both locals and guests gather. Design elements pay homage to both Maastricht (the hotel's roots) and The Hague.
• Unique Touches: Guests appreciate thoughtful amenities like sustainable Auping beds, luxurious Wellmark body products, and in-room FairChain coffee/tea. The option to "rent" a goldfish named Blub for companionship during a stay is a charming and unique offering.

3. Room Quality

Townhouse Den Haag offers 88 rooms, ranging from compact "Cozy Rooms" to more spacious "Family Rooms," designed to suit various traveler needs. Rooms are consistently described as comfortable, clean, and modern. Key features include:

• Beds: Guests frequently praise the comfort of the circular Auping beds, often describing them as "super comfortable" and contributing to a restful night's sleep.
• Bathrooms: Modern bathrooms typically feature invigorating rain showers and luxury toiletries. Some also have heated and illuminated mirrors.
• Amenities: All rooms are equipped with modern facilities such as free Wi-Fi, air conditioning, flat-screen TVs (some with streaming services), and coffee/tea making facilities.
• Views: Rooms offer views of either The Hague's streets or an inner courtyard. Some "basement" rooms, while clean and modern, may have limited natural light via skylights.

4. Dining Experience

The hotel's Jolie Café Manger serves as a central hub for dining throughout the day, offering breakfast, lunch, coffee breaks, and dinner.

• Breakfast: A daily buffet breakfast is served, featuring local specialties, warm dishes, pancakes, fresh fruits, yogurt with homemade cinnamon granola, and strong coffee and juices. Guests generally find the breakfast delicious and varied. A breakfast surcharge applies, typically around EUR 16.50 for adults.
• Other Meals: Jolie Café Manger offers comfort food with a French-Dutch influence. Options include homemade soup, pastries, quiches, and in the evenings, dishes like French stew.
• Complimentary Offerings: Beyond the welcome soup, guests often appreciate the availability of free coffee, tea, and fruit in common areas.

5. Service & Staff

The service at Townhouse Den Haag is a standout feature, frequently receiving accolades from guests. The staff are consistently described as friendly, attentive, helpful, and welcoming, contributing significantly to the hotel's "homely" atmosphere. Reviewers often mention staff going "above and beyond" to assist with requests and ensure a pleasant stay. The warm welcome, including the complimentary soup, is a memorable touch that guests appreciate.

6. Location & Accessibility

The hotel's location at Bleijenburg 1 in the heart of The Hague is considered excellent for exploring the city.

• Proximity to Transport: It's conveniently located a short 7-10 minute walk from The Hague Central Station and close to various bus and tram stops, making it easy to navigate the city and beyond.
• Nearby Attractions: Major landmarks such as the Binnenhof, Mauritshuis, Plein, and city center shopping areas are all within easy walking distance.
• Parking: While the hotel itself does not have free on-site parking, paid parking is available nearby at an approximate cost of EUR 25 per day.

7. Value & Pricing

Townhouse Den Haag is generally perceived as offering good value for money, especially given its central location and quality of service. Prices for a 1-night stay for two adults can start from approximately €73.75, though prices are subject to change based on dates and availability. The complimentary soup, coffee, and fruit add to the perceived value.

8. Common Complaints

While reviews are largely positive, some recurring issues or criticisms have been noted:

• Basement Room Characteristics: Guests occasionally report that basement rooms may have limited natural light/views and, in some cases, less reliable Wi-Fi connectivity.
• Noise: Some guests have experienced noise disturbances from corridors, adjacent rooms, or street traffic, particularly in basement rooms or those facing busy areas.
• Room Amenities: A few guests have mentioned the absence of a mini-fridge or hair conditioner in their rooms.
• Parking Information: There have been instances where guests were misled by hotel websites implying on-site parking was available when it was actually off-site and paid.
• Cleanliness: Although generally praised for cleanliness, isolated reports of minor cleanliness issues (e.g., hair in the shower) have appeared.
• Communication: One guest reported receiving an excessive number of automated messages related to check-in/out. Another mentioned an unauthorized deduction from their card upon checkout, which was later refunded after contacting customer service.

Sources

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