Memmo Príncipe Real Hotel Lisboa

Memmo Príncipe Real Hotel Lisboa, a Michelin Key Selected property, consistently receives high praise for its sophisticated ambiance, stunning views, and exceptional service. Guests describe it as a luxurious urban retreat that seamlessly blends contemporary design with Portuguese heritage.

1. Overall Rating & Sentiment

The general consensus for Memmo Príncipe Real Hotel Lisboa is overwhelmingly positive, with an "Exceptional" rating by many guests. It holds a superb overall score, with high marks for location, cleanliness, comfort, and staff performance. Many reviewers describe their stay as wonderful, outstanding, and highly recommend the hotel.

2. Key Highlights

Guests consistently rave about several aspects of Memmo Príncipe Real:

• Panoramic City Views: The hotel boasts incredible 180-degree panoramic views of Lisbon, particularly from the restaurant, terrace, and outdoor pool area. This hillside location provides a striking backdrop to the city.
• Design & Architecture: The hotel's "timeless and contemporary architectural style" by Samuel Torres de Carvalho, featuring local materials like warm limestone and hand-painted tiles, is frequently admired. The transparent ground floor makes the reception, restaurant, and terrace feel like extensions of the public square.
• Exceptional Service: The staff is frequently highlighted as exceptionally helpful, friendly, attentive, and going above and beyond to ensure a perfect stay.
• Prime Location: Situated in the upscale Príncipe Real district, it's considered an ideal spot for tourists, offering a quiet oasis yet within walking distance of major attractions.
• Outdoor Pool & Terrace: The outdoor pool and lounge area, complete with panoramic city views, is a significant draw, perfect for relaxing. The terrace transforms into a vibrant spot with great city views at night.

3. Room Quality

The hotel features 41 thoughtfully designed and comfortable rooms, often described as cozy. They are decorated with relaxing earth tones and natural woodwork, incorporating touches of the famed blue-and-white Portuguese tiles.

• Amenities: Rooms are air-conditioned and equipped with modern Bang & Olufsen TVs, minibars, and espresso machines.
• Bathrooms: Private bathrooms come with premium Hermés amenities and professional-quality hair dryers. Limestone bathrooms are also noted.
• Views & Terraces: Many rooms offer balconies or terraces, with some even featuring outdoor fireplaces. City view rooms are highly recommended for their unparalleled vistas.

4. Dining Experience

The hotel's Café Príncipe Real restaurant is a highlight, celebrated for its "Lusophony roots" through Portuguese and international dishes with Brazilian, African, and Asian influences.

• Breakfast: The breakfast, served exclusively for guests, is consistently praised as excellent, phenomenal, and exceptional, featuring high-quality products, local flavors, and homemade ingredients in a buffet style.
• Restaurant Atmosphere: The restaurant is located in a stylish and comfortable area with a beautiful terrace overlooking the pool and the city, making it a place for conversation and a sense of community.
• Other Meals: Light meals, fresh juices, and cocktails are available for lunch and during the afternoon. Dinner also receives positive remarks.

5. Service & Staff

Guest feedback on the service and staff is overwhelmingly positive. Reviewers frequently use words like "exceptional," "friendly," "helpful," "attentive," and "delightful." Staff members are noted for going above and beyond to ensure guest satisfaction. Little details such as daily notes from housekeeping, fresh Pastel de nata left on bedside tables, chocolates, and a welcome drink also contribute to the positive experience.

6. Location & Accessibility

Memmo Príncipe Real is nestled in Príncipe Real, one of Lisbon's most exclusive, elegant, and vibrant districts.

• Neighborhood: It's considered a charming and appealing area with fashionable shops, good restaurants, bakeries, and green spaces.
• Attractions: The hotel offers an ideal spot to visit historic Lisbon, being within a 10-minute walk of Bairro Alto and Avenida da Liberdade. Rossio Square and Santa Justa Elevator are also within 15 minutes. A free one-hour walking tour is offered daily to introduce guests to the local area, starting in the Príncipe Real gardens.
• Transport: It is conveniently located near metro stations like Restauradores and Baixa-Chiado, and bus stops. Humberto Delgado Airport is approximately a 24-minute car ride away.

7. Value & Pricing

Memmo Príncipe Real is considered a high-end, 5-star boutique hotel. While it is an upscale property, many guests feel it is worth the cost, or even a place to "splurge on." Typical room rates ranged from 270 EUR to 400 EUR per night in 2022, with prices potentially dropping during low season (e.g., November, January to March). Daily buffet breakfast is available for approximately EUR 30 per person, and self or valet parking costs EUR 30 per day.

8. Common Complaints

While overwhelmingly positive, some recurring issues and criticisms have been noted by guests:

• Limited Pool Lounge Chairs: Several guests have mentioned the outdoor pool area having very few lounge chairs (as few as three), which can be disappointing for a hotel of this caliber.
• Noise Issues: One guest experienced machine noise from the pool affecting their sleep for two nights, indicating a potential issue with sound insulation or maintenance response.
• Lack of Gym Facilities: The absence of an on-site exercise room and the poor quality of gym facilities at a distant sister hotel have been a point of dissatisfaction for some who expect a 5-star property to have adequate fitness options.
• Room Minor Issues: Some minor complaints include hard beds, lack of convenient plug sockets at dressing table or bed height, and bathroom doors not closing properly.
• Inconsistent Front Desk Service: One review noted a lack of enthusiasm from the front desk staff.

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