The St. Regis Florence
One Michelin Key
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Hotel Details
Location
Florence
Italy, Europe
Brand
St. Regis
Hotel Group
Marriott
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Expert Review: The St. Regis Florence
The St. Regis Florence stands as a beacon of refined luxury in the heart of Florence, earning its prestigious Michelin One-Key recognition for a truly special and elegant stay. Housed in a magnificent palace originally designed by Filippo Brunelleschi, the hotel seamlessly blends its rich Renaissance heritage with contemporary comforts.
Overall Rating & Sentiment
The general consensus for The St. Regis Florence is overwhelmingly positive, with guests frequently describing their stays as "unforgettable" and a testament to "pure luxury." Marriott's average customer rating for the hotel stands at a remarkable 4.8 out of 5, reflecting high satisfaction across cleanliness (4.9), dining (4.7), location (4.9), and service (4.8). While it is a pricey option, many guests feel the experience is well worth the cost.
Key Highlights
Guests consistently praise several key aspects of The St. Regis Florence:
- Impeccable Service: The hotel prides itself on its exceptional service standards, including the renowned St. Regis butler service for suites and Premium Arno River View Rooms, and a multilingual concierge staff who are members of Les Clefs d'Or.
- Historic Elegance: The hotel's design, inspired by its 15th-century palace origins, exudes old-world charm with opulent interiors featuring coffered ceilings, frescoes, gilt mirrors, and chandeliers.
- Prime Location: Situated on the north bank of the Arno River, it offers stunning views and is within a short stroll of major attractions like the Ponte Vecchio, Uffizi Gallery, and Santa Maria Novella train station.
- Luxurious Rooms: The accommodations are lavishly appointed, offering comfort and artistic splendor.
Room Quality
The St. Regis Florence boasts 100 lavish and ornate rooms and 19 luxurious suites, designed to evoke Florence's artistic grandeur. Rooms are categorized into Florentine, Medici, and Renaissance styles, featuring elements such as high, coffered ceilings, frescoes, brocades, and canopy beds. All rooms include ultra-comfy beds dressed with Frette linens, big flat-screen TVs, Bose stereos with iPod docks, and marble bathrooms. Many bathrooms are spacious, offering separate soaking tubs and walk-in showers, along with dual vanities. River view rooms are particularly sought after. While generally spacious for a city hotel, some standard rooms may be smaller. Some guests have noted that the decor, while classic and elegant, can feel "a little bit more on the dated side" compared to more contemporary luxury hotels.
Dining Experience
The hotel's acclaimed Winter Garden by Caino restaurant offers a superb Tuscan and modern Mediterranean dining experience. It is a Michelin-starred establishment and serves breakfast, afternoon tea, and innovative Tuscan cuisine for dinner. Breakfast is generally highly praised, often described as wonderful with great buffet options, and can be complimentary for certain loyalty members. Guests can also enjoy the famous evening ritual with contemporary finger food and a champagne sabering ceremony. Room service is available around the clock.
Service & Staff
The service at The St. Regis Florence is a consistent highlight, frequently described as "impeccable," "excellent," and "attentive." The staff, including the multilingual concierge and bellmen, are noted for their friendliness, helpfulness, and ability to create personalized experiences. The signature St. Regis butler service, available for suites and Premium Deluxe Arno River View Rooms, is a significant draw, offering services like unpacking, packing, garment pressing, and 24-hour eButler access.
Location & Accessibility
The St. Regis Florence boasts an "unbeatable" and "perfect" central location in Florence. Situated in an elegant area on the north bank of the Arno River, it offers beautiful views of the river and is next to Piazza Ognissanti. Key attractions are easily accessible on foot; the Ponte Vecchio is a 10-minute stroll, the Uffizi Gallery is just a bit further, and both Piazza di Santa Maria Novella and the train station are within a 7-8 minute walk. While centrally located, the immediate area around Piazza Ognissanti is described as quiet, providing a peaceful retreat from the city's bustle.
Value & Pricing
The St. Regis Florence is positioned as a luxury property, and its pricing reflects this. Average room prices can be around $1241, with typical nightly rates starting from approximately $584 to $776.91. While acknowledged as expensive, many guests believe the exceptional service, historic ambiance, and prime location justify the cost, often deeming it "pricey but worth it." However, some reviews suggest that for its price point, particularly compared to other St. Regis properties globally, the rooms could benefit from more modern updates.
Common Complaints
Despite the overwhelmingly positive feedback, a few recurring criticisms have been noted:
- Lack of a Swimming Pool/Sauna/Steam Room: As a city hotel, the St. Regis Florence does not have a swimming pool, sauna, or steam room, though it does offer a full-service Clarins spa and a 24-hour fitness room.
- Dated Decor (Minority Opinion): While praised for its classic elegance, some guests find certain public areas or room elements to be "too classic older style" or not as "ultra modern" as expected from a top-tier luxury hotel.
- Wi-Fi Fees in Rooms: While some sources say Wi-Fi is free throughout the hotel, others indicate it may incur a fee in rooms.
- Air Conditioning Strength: One guest experienced the AC not being the strongest.
- Inconsistent Information at Check-in: One review mentioned receiving incomplete or confusing information regarding included services versus extra costs during check-in.
- Single Room Key Policy: Historically, a single key per room was issued, requiring guests to leave it at the front desk when departing, which could be inconvenient for companions returning at different times.
Sources
Points to Consider
- •Despite the overwhelmingly positive feedback, a few recurring criticisms have been noted:
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
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