The Roseate New Delhi

The Roseate New Delhi, a distinguished Michelin Key Selected property, offers a luxurious escape characterized by its unique architecture, serene environment, and high standards of hospitality.

1. Overall Rating & Sentiment

The general consensus for The Roseate New Delhi is largely positive, with guests frequently praising its resort-like ambiance amidst the bustling city. On MakeMyTrip, the hotel holds an overall rating of 4.16 out of 5 from over 3000 reviews, with specific scores of 4.6 for Hospitality, 4.3 for Facilities, 4.0 for Food, and 4.5 for Room quality. Goibibo indicates a 4.2 out of 5 rating from 624 reviews, with 67% of guests finding their stay excellent. While many describe it as a "perfect escape" and "unforgettable stay," some reviews highlight areas for improvement.

2. Key Highlights

Guests consistently laud The Roseate New Delhi for several standout features:

• Design & Ambiance: The hotel's architecture is frequently described as breathtaking and unique, blending Mughal and contemporary styles with lush greenery, abundant water bodies, and over a thousand trees, creating a tranquil urban oasis. Many appreciate the peaceful and soothing resort-like experience, a stark contrast to the city outside.
• Amenities: The property boasts a spa and wellness center (Aheli Spa), an outdoor lake, and a large swimming pool, often highlighted as one of the longest in India. Rooms are equipped with modern technology, including iPad controls. Lifestyle services such as pre-wedding photoshoots and heritage walks are also offered.
• Spacious Rooms: Guests frequently commend the generously sized and thoughtfully designed rooms.

3. Room Quality

The rooms at The Roseate New Delhi are consistently praised for their comfort, spaciousness, and elegant design. They often feature modern amenities, including iPad controls, 4-fixture bathrooms, flat-screen TVs, and dynamic multimedia workstations. Many rooms include bathtubs, which guests find relaxing, and some offer garden, lake, or pool views, with select ground-floor rooms providing direct pool access. The decor incorporates natural wood flooring and wall treatments, contributing to a sleek and comfortable ambiance. Beds are noted as very comfortable, ensuring a good night's sleep. However, some older reviews mentioned cleanliness issues in corridors and bathrooms, including hard water stains and dirty washbasin areas.

4. Dining Experience

The hotel offers a notable dining experience with its distinct restaurants and bars.

• Kiyan: This world cuisine alfresco restaurant is described as the "vibrant epicenter" and is known for using organic, home-grown vegetables and free-range meat. It also serves an "amazing and very elaborate" buffet breakfast with great variety and quality, which guests frequently enjoy.
• Chi Ni: A Chinese specialty restaurant uniquely set under a tent canopy on a manicured hill, offering haute Chinese fare and an al fresco dining option in season.
• IAH Bar: A stylish, high-energy bar with signature cocktails, a cigar menu, and live piano.
• Food Quality: Overall, the food is generally well-regarded, with many guests finding it delicious and of good quality. However, some reviews mention that dishes can be large and expensive, and a few have found the food not consistently good, especially outside of breakfast, with occasional issues like undercooked lamb or slow service. The hotel strictly prohibits outside food and beverages.

5. Service & Staff

The service and staff at The Roseate New Delhi receive high praise for their warmth, attentiveness, and professionalism. Guests often describe the hospitality as "priceless" and "excellent," making their stay memorable. Specific mentions include helpful and warm staff, seamless check-in experiences, and accommodating requests like late check-outs. However, a few negative experiences have been reported, with some guests calling the staff "rude and ignorant" or citing issues with slow service for in-room dining. There have also been isolated incidents of guests feeling judged or falsely accused, though these appear to be outliers.

6. Location & Accessibility

The Roseate New Delhi is strategically located on NH 8, approximately 1.7 miles (2.7 km) from the Delhi International Airport, making it a convenient choice for travelers. It's situated in Samalkha, offering a retreat-like feel while still being accessible. The hotel's location is considered a plus for those traveling between Gurgaon and Delhi. Nearby attractions include Ambiance Mall and Qutub Minar (less than 5 miles), and the markets of Connaught Place and Red Fort (7.5 miles). The New Delhi Railway Station is about 12 miles away. While close to the airport, some guests have noted that the property location can be tricky for drivers to locate due to a lack of proper signages.

7. Value & Pricing

The Roseate New Delhi is positioned as a luxury property, reflected in its pricing. The average price per room is around $280, significantly higher than the city's average of $54. While some guests find the luxury and experience to be "worth every dime," others have commented on it being "overpriced as per facilities" or not worth the money spent, especially concerning the cost of food and car charges. However, some reviews also mention exceptional value for money, scoring 8.1 for value. Discounts may be available through booking apps.

8. Common Complaints

While generally well-received, some recurring issues and criticisms include:

• Cleanliness: Isolated complaints about dirty rooms, stained corridor carpets, and hard water stains in bathrooms have been reported.
• Service Delays: Some guests have experienced slow service, particularly with in-room dining requests.
• Food & Pricing: High prices for food and beverages are a common concern, with some finding the portions too large or the quality inconsistent outside of breakfast. The strict policy against outside food is also mentioned.
• Location Accessibility: Despite being near the airport, some drivers have difficulty locating the property due to inadequate signage.
• Guest Policies: The hotel's policy of not allowing outside guests has been a point of contention for some.

Sources

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