Shangri-La's Eros Hotel, New Delhi

Shangri-La's Eros Hotel, New Delhi, a Michelin Key Selected property, consistently earns high praise for its blend of luxurious comfort, exceptional service, and strategic location in the heart of the city. It offers a sophisticated retreat for both business and leisure travelers.

1. Overall Rating & Sentiment

The general consensus for Shangri-La's Eros Hotel, New Delhi, is overwhelmingly positive, with guests frequently rating it as "Excellent" or "Very Good". Aggregate review scores range from 8.7 to 9.0 out of 10 on platforms like Agoda and Booking.com, and 4.4 out of 5 on Goibibo and MakeMyTrip. Verified guests consistently highlight their satisfaction with the property, staff, and overall experience.

2. Key Highlights

Guests consistently laud the hotel for several key aspects:

• Service & Staff: The hospitality is frequently described as exceptional, with staff being courteous, attentive, and helpful.
• Location: Its central position in New Delhi, offering easy access to major attractions and transport, is a significant draw.
• Room Quality: Rooms are noted for their comfort, cleanliness, and elegant design, often featuring impressive city views.
• Dining Experience: The diverse and high-quality food, especially the breakfast buffet, receives widespread acclaim.
• Amenities: World-class facilities, including a spa, fitness center, and outdoor pool, contribute to a luxurious stay.

3. Room Quality

The hotel boasts 320 well-appointed rooms and suites, designed with a blend of contemporary and traditional aesthetics. Rooms offer a sanctuary of comfort and tranquility, featuring plush bedding and stunning views of the city or Lutyens' Delhi. Standard modern-luxe amenities include flat-screen satellite TV, broadband internet access, and electronic air purifiers for a healthy environment. Bathrooms are often oversized and indulgent, clad in marble, with separate showers and tubs. The décor typically incorporates soothing shades of grey, cobalt, and gold. Room types vary from Deluxe Rooms to Executive Suites and Horizon Club Rooms, with sizes generally ranging from 27 to 44 square meters for standard rooms. Horizon Club rooms offer additional space, dedicated concierge service, and access to a semi-private lounge.

4. Dining Experience

Shangri-La's Eros offers a diverse culinary journey with multiple acclaimed restaurants and bars:

• Tamra: This multi-cuisine restaurant provides a "world on your platter" concept, popular for its lavish buffet featuring Southeast Asian, Indian, and European dishes, including live counters. Guests consistently praise the extensive spread and exquisite taste of the breakfast buffet.
• Shang Palace: A signature restaurant known for authentic Yunnan, Cantonese, and Sichuan cuisines.
• Sorrento: An Italian restaurant celebrated for its fresh, authentic dishes, including handmade pasta, Neapolitan delicacies, and pizza.
• Mister Chai: Offers traditional Indian street food in a luxurious setting, available almost 24/7.
• Grappa: A stylish cocktail bar offering a deep selection of wines, whiskies, and cigars, along with signature barrel-aged cocktails. In-room dining also provides a wide array of options.

5. Service & Staff

The hotel's staff is a consistent highlight in guest reviews, frequently described as "excellent," "courteous," "friendly," "helpful," and "attentive." Many guests recall specific instances of staff going "above and beyond" to ensure satisfaction, such as offering complimentary coffee and breakfast sandwiches to a late-arriving guest. The personalized attention and warm welcome contribute significantly to the overall positive experience, with a staff rating often around 9.0 out of 10.

6. Location & Accessibility

Shangri-La's Eros Hotel is strategically situated in Central Delhi, specifically in Lutyens' Delhi (the government district), offering a prime location for exploring the city. It is conveniently close to iconic landmarks such as India Gate (a 5-minute drive or 20-minute walk), Humayun's Tomb, Gurudwara Bangla Sahib, Jantar Mantar, and the bustling Connaught Place.

The hotel is well-connected for transport:

• Airport: Indira Gandhi International Airport (DEL) is approximately 15 kilometers away, typically a 30-minute drive. Airport transfer services are available, and guests can also use taxis, ride-sharing services (Ola, Uber), or the Delhi Metro Airport Express (Orange Line) to Shivaji Stadium Metro Station, which is a short walk from the hotel.
• Public Transport: Several metro stations are nearby, including Shivaji Stadium Metro Station, Janpath Metro Station (6-minute walk), Patel Chowk Metro Station (7-minute walk), Rajiv Chowk Metro Station, and Udyog Bhawan Metro Station, providing easy access to the Delhi Metro network.

7. Value & Pricing

As a five-star luxury property, Shangri-La's Eros, New Delhi, is positioned at a higher price point compared to the average hotel in New Delhi. While the average price per room is around $238, deals can sometimes be found starting from $136. Despite the higher cost, many guests perceive it as a "remarkable value for money" for the unparalleled luxury and service offered. The hotel is considered an excellent choice for those seeking a premium experience in the city.

8. Common Complaints

While reviews are overwhelmingly positive, a few recurring criticisms have been noted:

• Room Furnishings: Some guests have mentioned that certain room furnishings might appear slightly outdated, despite the overall modern and clean aesthetic.
• Noise Levels: Occasional issues with noise levels have been reported by some guests.
• External Solicitation: One guest reported an issue with a "scammer" outside the main entrance trying to divert them to specific shopping locations.
• Housekeeping Speed: A minor comment indicated that housekeeping service could be "a little faster" at times.

Sources

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