The Manner Soho
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Hotel Details
Location
New York City
United States, North America
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Expert Review: The Manner Soho
The Broome Soho, located in the vibrant heart of New York City, is lauded as a sophisticated boutique hotel, offering a tranquil escape amidst the bustling SoHo district. While it may not hold a specific Michelin Key rating (1, 2, or 3 Keys), it is recognized as a "Michelin Key Selected property," indicating a high-quality stay according to the Michelin Guide.
1. Overall Rating & Sentiment
The general consensus for The Broome is overwhelmingly positive, with guests frequently praising its exceptional location, attentive staff, and surprisingly quiet ambiance for a New York City hotel. It typically receives "Very Good" ratings, scoring high on aspects like location (9.6/10), staff performance (9.1/10), and comfort (8.5/10) on platforms like Booking.com. Many describe it as an "upscale, secret retreat with a hint of French flair" and a "private hideaway", making it a beloved choice for both out-of-town visitors and locals seeking an intimate staycation.
2. Key Highlights
Guests consistently highlight several standout features:
- Location: Its prime spot in SoHo is often cited as a major draw, placing guests within easy reach of trendy shops, diverse restaurants, and iconic neighborhood attractions.
- Design: The hotel's unique design, featuring an open-air Moroccan-tiled courtyard, is a particular favorite, evoking a sense of being far from Manhattan, perhaps in New Orleans or Paris. The building, dating back to 1825, blends Federal Revivalist style with an understated elegance, showcasing art from the owners' private collections.
- Service: The staff frequently receives accolades for being "incredibly kind, helpful and accommodating", "gracious", and providing "excellent service". Their "city-savvy" approach ensures guests feel well-cared for without being overwhelmed.
- Amenities: Complimentary gourmet breakfast and free high-speed Wi-Fi are highly valued, along with thoughtful touches like custom-made toiletries, loaner iPads, and free snacks in the minibar. The soundproof windows are also a significant highlight, ensuring a peaceful night's sleep even on a busy street.
3. Room Quality
The rooms and suites at The Broome are described as "impeccably furnished" and designed with "understated elegance." They feature a calming aesthetic, often incorporating subdued lavender, coral, and gray color schemes with designer furniture. Despite being in a bustling area, the accommodations are notably quiet and comfortable, thanks to soundproof windows and blackout blinds.
Key room features include:
- Luxury Bellino bed linen on comfortable queen-size beds.
- Flat-screen cable TVs and a work desk with an ergonomic chair.
- Minibars stocked with complimentary soft drinks, snacks, fruit, and Evian water.
- En-suite marble bathrooms with spacious walk-in showers (some with soaking tubs in the penthouse) and custom-made, full-size toiletries, along with bathrobes and slippers.
- Individual air conditioning for personalized comfort.
Room sizes vary, from Deluxe Queen rooms (220-226 sq ft) to Deluxe Junior Suites (300-301 sq ft), and a luxurious Penthouse Suite with a private terrace (320-700 sq ft).
4. Dining Experience
The Broome is renowned for its complimentary "gourmet" or "farm-to-table" continental breakfast. This is typically served in the charming "Parisian-esque cafe" located in the hotel's distinctive open-air Moroccan-tiled courtyard, providing a serene start to the day. The breakfast spread often includes Balthazar breads, croissants, French jams, local granola and yogurt, espresso drinks, fresh-squeezed orange juice, and teas. Made-to-order eggs, such as soft-boiled eggs with truffle, have also been noted.
It's important to note that the hotel does not feature a full-service restaurant or bar on-site, with the cafe exclusively serving breakfast. However, guests are surrounded by a plethora of diverse dining options within the vibrant SoHo neighborhood. As of early 2026, due to ongoing renovations of the on-site café, breakfast is being provided at the nearby Citizens of Soho Café.
5. Service & Staff
The service and staff at The Broome consistently receive glowing reviews. Guests frequently describe the team as "incredibly kind, helpful and accommodating", "gracious", "friendly and excellent", and "warm and welcoming". The 24-hour front desk ensures assistance is always available. Reviewers appreciate the staff's professionalism and their ability to provide multi-lingual assistance, from travel arrangements to off-site meal reservations, without being intrusive. Personalized touches, such as complimentary bottled water and chocolate upon arrival, further enhance the guest experience.
6. Location & Accessibility
The Broome boasts an "excellent" and "prime" location in the heart of Manhattan's SoHo district. This central position makes it an ideal base for exploring the area's renowned shopping, art galleries, and diverse culinary scene, with Little Italy and Chinatown just a short walk away.
Accessibility is also a strong point, with numerous subway stations like Canal Street, Spring Street (a mere three-minute walk), and Prince Street located nearby, offering convenient connections across Manhattan. While the hotel offers wheelchair access to common areas and facilities for disabled guests, it's worth noting a past guest comment about potentially steep steps at the front entrance that might be challenging for some individuals. Traffic on Broome Street, especially leading to the Holland Tunnel during rush hour, can occasionally make immediate vehicle access or Uber pickups challenging.
7. Value & Pricing
Many guests consider The Broome to offer "affordable luxury" and a "great alternative to some of the pricier options in the area." While specific pricing fluctuates, rates have been observed to start from around $247. The hotel often provides special offers, such as discounts for extended stays (20% off for five nights or more) or advance bookings (up to 15% off for two nights or more), both of which typically include daily breakfast. A destination fee covers valuable amenities like high-speed Wi-Fi, welcome treats, daily in-room water, turndown service, and pressing services. The "Value for money" rating on Booking.com stands at 7.4/10.
8. Common Complaints
While generally highly rated, some recurring issues or criticisms have been noted:
- Lack of On-site Dining/Bar: The absence of a full-service restaurant or a dedicated bar beyond breakfast hours is a frequent point of feedback.
- No Wellness Facilities: The hotel does not offer wellness or fitness facilities.
- Room Size/Windows: Some guests have found street-facing rooms to have smaller windows, and on occasion, rooms have been described as small.
- Renovation Impact: Recent reviews (as of early 2026) indicate ongoing renovations have temporarily impacted the use of the courtyard cafe, with breakfast being served off-site. Some guests felt pictures were misleading during this period.
- Maintenance Issues: Isolated complaints in early 2026 mentioned issues such as a lack of hot water facilities in the room or low shower pressure, with a delay in addressing the concern.
- Entrance Accessibility: The presence of steep steps at the front entrance has been noted as a potential difficulty for some guests.
- Service Responsiveness: One review mentioned calls from the room going unanswered, though this appears to be an isolated incident amidst generally high praise for staff.
Sources
Points to Consider
- •While generally highly rated, some recurring issues or criticisms have been noted:
- •Maintenance Issues:** Isolated complaints in early 2026 mentioned issues such as a lack of hot water facilities in the room or low shower pressure, with a delay in addressing the concern.
