The Leela Ambience Gurgaon Hotel
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Hotel Details
Location
The Leela Ambience Gurgaon Hotel · Sohna-Gurgaon, India
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Key Highlights
- ✓Exceptional Service and Hospitality: The staff's warm, attentive, and friendly demeanor is a recurring theme, with many guests highlighting their willingness to go above and beyond.
- ✓Stunning Design and Ambiance: The hotel's sophisticated interiors, serene atmosphere, and elegant design contribute to a luxurious and comfortable experience.
Expert Review: The Leela Ambience Gurgaon Hotel
The Leela Ambience Gurgaon Hotel: A Comprehensive Review of a Michelin Key Selected Property
The Leela Ambience Gurgaon Hotel stands out as a luxurious urban sanctuary, consistently earning high praise from guests and receiving recognition as a Michelin Key Selected property. Nestled against a sprawling 1,000-acre forest and strategically located in Gurugram's commercial hub, it offers a blend of elegance, comfort, and exceptional hospitality.
1. Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with the hotel frequently described as "extraordinary" and a "favourite among travellers". It boasts impressive ratings, including 4.6 out of 5 from over 667 reviews on one platform and an "Excellent" rating of 8.8 to 9.0 on others. A significant 76% of guests found their stay excellent, praising the comfort and hospitality, while 13% rated it good. The hotel is also recognized as an "EXCELLENT Luxury Hotel" and ranks in the top 1% in the city for luxury, romance, and business.
2. Key Highlights
Guests consistently laud The Leela Ambience Gurgaon for its:
- Exceptional Service and Hospitality: The staff's warm, attentive, and friendly demeanor is a recurring theme, with many guests highlighting their willingness to go above and beyond.
- Prime Location: Its convenient location, particularly its connection to Ambience Mall, and proximity to the airport, is highly appreciated by 93% of guests.
- Stunning Design and Ambiance: The hotel's sophisticated interiors, serene atmosphere, and elegant design contribute to a luxurious and comfortable experience.
- Delicious Food & Variety: The dining experience, especially the breakfast spread, receives high praise for its taste and extensive options.
- Modern Amenities: Guests appreciate the wide range of top-notch facilities, including a full-service spa, outdoor pool, golf course, and a 24-hour health club.
3. Room Quality
The rooms at The Leela Ambience Gurgaon are described as impeccably clean, spacious, and elegantly designed, offering a perfect blend of comfort and luxury. They feature modern amenities such as air conditioning, flat-screen TVs, minibars, Bose iPod docks, and laptop-sized safes with built-in chargers. Guests can also expect plush bedding and a pillow menu for enhanced comfort. Many rooms offer unexpected views of the Rajokri Nature Reserve, providing a tranquil contrast to the city's hustle, while others overlook the business district.
4. Dining Experience
The dining experience is a significant highlight for many guests. The hotel boasts five restaurants and a bar/lounge, offering diversified dining experiences. The food receives high praises for its variety and taste, particularly during breakfast and dinner. Breakfast, in particular, is often described as "amazing" with a wide array of options catering to every palate. Specialized restaurants include Zanotta for Italian cuisine and Diya for Indian specialties. There's also Spectra, a multi-cuisine restaurant, and Rubicon Bar and Cigar Lounge.
5. Service & Staff
The hospitality and service at The Leela Ambience Gurgaon are consistently rated as exceptional. Guests frequently commend the staff for being warm, attentive, friendly, cooperative, and professional. Many reviews highlight specific instances of staff going above and beyond to ensure a memorable stay, such as anticipating guest needs and offering personalized touches. The promptness of room service and the eagerness of staff to help with a smile are also noted.
6. Location & Accessibility
The hotel's location on Ambience Island, directly beside Ambience Mall, is a major advantage, offering convenient shopping and entertainment options. It is also strategically located in Gurugram's commercial hub. The Leela Ambience Gurgaon is conveniently situated approximately 5 miles (7 km) from Indira Gandhi International Airport, with quick and traffic-free access. The hotel provides airport transfer and shuttle services, enhancing accessibility for guests. Nearby attractions include Cyber Hub and Leisure Valley Park.
7. Value & Pricing
While considered a luxury hotel, guests often perceive the Leela Ambience Gurgaon as offering exceptional value for money, with an 8.6 rating for value on one platform. Many find the high-quality services and amenities to be reasonable for the price, making it a good option for both business and leisure travelers. However, some guests have noted that it can be expensive compared to other peers in nearby areas.
8. Common Complaints
While reviews are largely positive, some minor recurring issues have been mentioned:
- Minibar Policy: A few guests have noted that the minibar is sometimes kept locked.
- Room Size/Furnishings: While generally praised, some customers found certain rooms to be smaller than expected and felt that the furniture and lighting could be improved.
- Loyalty Points Redemption: Issues with redeeming loyalty points for dinner at the Gurgaon property have been reported by some customers.
- Breakfast Quality (infrequent): Although overwhelmingly positive, a very small number of reviews have described the breakfast as "average".
Sources
Points to Consider
- •While reviews are largely positive, some minor recurring issues have been mentioned:
- •Loyalty Points Redemption: Issues with redeeming loyalty points for dinner at the Gurgaon property have been reported by some customers.
Google Reviews
32,763 reviews
Recent Guest Reviews
Raghav Yadav
I would like to share some constructive feedback from my experience at The Leela Gurgaon during a conference held at the property. I requested temporary storage of a bag, which was declined outright. There was no explanation provided and no effort made to explore possible alternatives, which was disappointing given the context. Additionally, when the staff consulted the manager on duty, his body ...
Response from the owner
Dear Mr. Yadav,<br><br>Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience cause...
Sriti Ghosh
Had a lovely stay at Leela Ambience Hotel Gurugram. The staff was extremely courteous. Special mention to both our cab drivers and the lady who dropped us to our next destination, all very warm and polite. The room was comfortable and well kept. It was quite cold at night, and when the central heating didn’t warm the room enough, a heater was arranged promptly, which we really appreciated. Food wa...
Preeti Verma
This was our second stay at the property, and unfortunately, it has left us disappointed once again. Despite the reputation and pricing of a five-star hotel, the overall experience fell far below expectations. 1. Food & Dining Experience • Live cooking counters: The arrangement is highly uncomfortable, with food being prepared extremely close to the seating area. The strong smell—especially of n...
Response from the owner
Dear Ms. Verma,<br><br>Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience cause...
Kenny Gomez
Words can not express how amazing my stay was at The Leela Ambiance. I just completed a 7 day stay and it was a perfect excellent visit. The hotel is beautiful and elegant. The place is well kept and maintained along with having great facilities like the restaurants, pastry shop and pool. But for me the best thing about this place was the amazing staff who from the moment I arrived welcomed me and...
Dr Manila Jain Kaushal
Stayed at room no 284 at Residences on 2 nd floor. It was two bedroom apartment with very cute and well equipped kitchen and 2 bathrooms with shower and bathtub. View of courtyard from windows were amazing. Food for also delicious. Ambience mall is just next door. You can go shopping at your leisure.
Response from the owner
Dear Dr. Kaushal,<br><br>Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.<br><br>We are delighted to read that your experience ...
Naveen Tewari
"Huge shoutout to Aayush Singh, a trainee at The Leela Gurgaon, for his exceptional service and amazing attitude! His dedication and professionalism truly made my experience unforgettable. Kudos to the hiring manager for bringing such talent on board! 👏🏼 Would love to see more like him in the industry!"
Response from the owner
Dear Mr. Tewari,<br><br>Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises.<br><br>We are delighted to read that your experience a...
Accor
Marriott