Raffles Europejski Warsaw
Two Michelin Keys
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Hotel Details
Location
Warsaw
Poland, Europe
Brand
Raffles
Hotel Group
Accor
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Expert Review: Raffles Europejski Warsaw
Raffles Europejski Warsaw, a distinguished Michelin Key Two-Keys property, consistently garners high praise for its blend of historic grandeur, contemporary luxury, and exceptional service. Housed in a beautifully restored 1857 building, the hotel offers an opulent experience in the heart of Warsaw.
1. Overall Rating & Sentiment
The general consensus for Raffles Europejski Warsaw is overwhelmingly positive, often described as an "exceptional luxury" destination. Many guests consider it a "gorgeously restored historic property" and "one of the best hotels" they've experienced in Europe. Some even laud it as possibly "Europe's best value true luxury hotel," highlighting its unique position in the market.
2. Key Highlights
Guests consistently rave about several standout aspects:
- Service & Hospitality: The staff are frequently described as excellent, friendly, helpful, attentive, and professional, often going above and beyond expectations. The complimentary 24-hour butler service is a notable feature, though experiences can vary.
- Location: The hotel boasts an "ideal" and "perfect" location on the prestigious Royal Route, just steps from the Old Town, Polish National Opera, Presidential Palace, and Saxon Gardens, making it perfect for tourism.
- Design & Ambiance: The hotel's design is a significant draw, combining a classic exterior with stunning contemporary interiors, bespoke furniture, and an extensive collection of curated Polish art. It's celebrated for its grand and ornate atmosphere.
- Amenities: The Raffles Spa, featuring an indoor pool, saunas, steam rooms, and a gym, is a particular favorite. The iconic Long Bar and the delightful Lourse Warszawa patisserie also contribute to the luxurious experience.
3. Room Quality
The rooms and suites at Raffles Europejski Warsaw are noted for their spaciousness, often among the largest in the city. They blend modern comforts with an antique inspiration, avoiding an old-fashioned feel, resulting in an "eminently palatable" aesthetic. Decor is inspired by Polish heritage, incorporating contemporary Polish art and oak floors.
Standard room amenities include high-definition LED TVs, high-quality audio systems, and media hubs, with most rooms also featuring a corner library. The bathrooms are frequently highlighted as "stunning" and "jaw-dropping," featuring marble, large showers, separate WCs, and premium Blaise Mautin toiletries. Some private bathrooms offer views of the Warsaw skyline. Specific suites, such as the Heritage Suite, boast a beautiful circular living area and views of Saxon Gardens and the city skyline. While bedrooms are generally comfortable, some reviewers have found them "unremarkable" in comparison to the luxurious bathrooms. All rooms and suites are elegant and air-conditioned.
4. Dining Experience
Raffles Europejski Warsaw offers a diverse culinary journey:
- Europejski Grill: This flagship restaurant provides modern Polish and international classics, with an emphasis on local ingredients and a charming terrace overlooking Piłsudski Square.
- Breakfast: Served in the Europejski Grill, breakfast is generally well-regarded, offering a "civilized affair" with a focus on local products like halibut and pickled beetroot. It includes access to a continental buffet and a la carte options, such as crepes and avocado toast. However, some guests have found the buffet "surprisingly small" or "mediocre at best," and a past criticism noted limitations on ordering items with prepaid breakfast.
- Long Bar: An Asia-inspired establishment, it's known for its world-class cocktails, including the signature Warsaw Sling, drawing inspiration from the original Raffles Long Bar in Singapore.
- Lourse Warszawa: This patisserie celebrates a century-old heritage, offering an array of delicious cakes and pastries.
- Humidor: A dedicated space for cigar enthusiasts to enjoy spirits, chocolate, and cigars. While the quality is generally high, some guests have found the prices in the bar and restaurant to be steep.
5. Service & Staff
The service at Raffles Europejski Warsaw is largely lauded as "excellent," "friendly," "helpful," and "professional". Guests appreciate the attentive nature of the staff, with check-in often described as swift and seamless, including being personally escorted to rooms. The complimentary 24-hour butler service is a frequently mentioned perk.
However, some recent reviews indicate inconsistencies. Minor issues such as forgotten toiletries or newspaper delivery have been noted. More critically, a few guests have reported "less than mediocre service or standards," "terrible, untrained" bar staff, and a feeling that the "butler service" was not genuinely helpful. There have also been complaints regarding "lack of guest orientation," "wrong information about butler availability," "unjustified bill charges," "dirt in the room," and instances of used wet slippers being left for new guests. One review even mentioned "terrible staff" opening guest lockers and poor cleaning.
6. Location & Accessibility
The hotel's location is consistently praised as "ideal," "perfect," and "prestigious". Situated directly on Warsaw's Royal Route, it offers immediate access to the Old Town, the Polish National Opera, the Presidential Palace, and the Saxon Garden. This prime position places guests amidst cultural attractions, away from the more business-oriented hotels near the railway station.
Warsaw Chopin Airport (WAW) is approximately a 20-25 minute drive away. The hotel also benefits from excellent public transport links, with the Nowy Swiat - Uniwersytet underground station just 400 meters away. For those arriving by car, valet parking is available, alongside private parking options for a fee. The area directly outside the hotel can be quiet due to ongoing construction, limiting through traffic.
7. Value & Pricing
Raffles Europejski Warsaw is often highlighted for its "incredible value" within the luxury segment, with some considering it the "best value luxury city hotel" in Europe. While it is a premium property, it's seen as "very much a step above" other high-end hotels in the city.
Prices for a night's stay can vary significantly, starting from around $239 and going upwards of $400-$500 for standard rooms, and substantially higher for suites. Booking through luxury travel programs like Amex Fine Hotels + Resorts or Accor STEP can enhance the value proposition by offering perks such as room upgrades, property credits, and complimentary breakfast. Despite the overall positive sentiment on value, some guests have expressed that the prices in the hotel's bar and restaurants are "not realistic" or too high.
8. Common Complaints
While generally highly rated, some recurring criticisms and issues have been noted by guests:
- Breakfast Quality/Options: The breakfast buffet has been described by some as "surprisingly small" or "mediocre" compared to other luxury establishments. Past guests have also noted limitations on a la carte orders for prepaid breakfast.
- Inconsistent Service: Although service is largely praised, there are instances of "less than mediocre service," "untrained bar staff," and a "butler service" that some found unhelpful. Issues like forgotten amenities or incorrect information have also been reported.
- Maintenance & Housekeeping: Complaints about used food trays left in hallways, "dirt in the room," and even used wet slippers being provided have surfaced.
- Pricing for Food & Beverage: Some guests found the prices in the hotel's bar and restaurant to be excessively high or "not realistic".
- Room Controls: The room light system has been mentioned as being "over complicated" by some guests.
- Spa Availability: One review indicated difficulty in booking spa treatments despite the area being empty.
Sources
Points to Consider
- •While generally highly rated, some recurring criticisms and issues have been noted by guests:
- •Maintenance & Housekeeping:** Complaints about used food trays left in hallways, "dirt in the room," and even used wet slippers being provided have surfaced.
About Two Michelin Keys
Two Michelin Keys recognize hotels that provide an excellent stay experience. These properties stand out for their remarkable quality, distinctive character, and superior service that goes above and beyond expectations.
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