What is Portom International Hokkaido?

Portom International Hokkaido is a Selected hotel located in Chitose, Japan. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Portom International Hokkaido have?

Portom International Hokkaido has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Portom International Hokkaido located?

Portom International Hokkaido is located in Chitose, Japan, in the Asia region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Portom International Hokkaido?

You can view more details and booking information for Portom International Hokkaido through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

Portom International Hokkaido | Selected in Chitose, Japan

Name: Portom International Hokkaido
Address: 北海道千歳市美々 新千歳空港国際線旅客ターミナルビル 2F 066-0012, Chitose, Asia, Japan
Rating: 4.5

Portom International Hokkaido, a Michelin Key Selected property, consistently receives high praise as a luxurious and exceptional airport hotel, blending modern comfort with rich Japanese aesthetics and impeccable service.

1. Overall Rating & Sentiment

The general consensus for Portom International Hokkaido is overwhelmingly positive, with an "Exceptional" rating. Guest reviews frequently highlight it as one of the best airport hotels globally, often expressing sentiments of luxury, elegance, and an unforgettable stay. Across various platforms, the hotel consistently scores between 9.5 and 9.7 for overall satisfaction.

2. Key Highlights

Guests consistently laud Portom International Hokkaido for several outstanding features:

Service & Staff: The hospitality is frequently described as impeccable, attentive, professional, warm, and friendly. Staff are noted for going above and beyond, including offering room upgrades and providing multilingual assistance.
Location: Its direct connection to the New Chitose Airport International Terminal (4F) is a major draw, offering unparalleled convenience for travelers with early flights or late arrivals. It's a short 3-minute walk from international arrivals.
Design & Ambiance: The hotel showcases a sophisticated blend of modern design and Japanese minimalism, infused with authentic Japanese art and craftwork from the Edo and Meiji periods, creating a luxurious and tranquil environment. Giant installations of dyed silk and ukiyo-e prints are notable features.
Amenities: Guests appreciate the extensive facilities, including an onsen (hot spring bath), a well-equipped fitness center, a spa, and diverse dining options. The complimentary in-room mini-bar and high-quality in-room entertainment systems are frequently mentioned as highlights.

3. Room Quality

The rooms at Portom International Hokkaido are highly regarded for their spaciousness, comfort, and elegant design:

Size & Layout: Rooms are notably large, with Superior Rooms starting at 43 sqm and suites ranging up to 250 sqm (Sukiya Suite), providing ample space for relaxation.
Comfort: Featuring Slumberland beds, soundproofing, and air conditioning, guests report a very comfortable and quiet stay, ensuring a restful sleep despite the airport location. Many rooms also offer excellent views of the runway.
Design & Amenities: Rooms incorporate modern Japanese aesthetics, often with Japanese fine arts and decorative screens. Standard amenities include in-room tablet devices, Nespresso machines, BOSE Bluetooth speakers, 50-inch (Superior) or 60-inch (Suites) TVs, Repronizer hair dryers, air purifiers/humidifiers, and washlet toilets. Bathrobes, slippers, premium toiletries, and a complimentary mini-bar with drinks and snacks are also provided.

4. Dining Experience

Portom International Hokkaido offers a distinguished culinary experience:

Restaurants: The hotel features two upscale restaurants: "Tateru Yoshino," which offers modern fine French dining supervised by a world-renowned chef, and "SHIMOGAMO-SARYO KITANOHANARE," serving traditional yet innovative Kyoto-style Japanese cuisine utilizing Hokkaido ingredients.
Breakfast: The breakfast is consistently praised as "excellent," "delicious," "wonderful," and one of the "best in Hokkaido," featuring a diverse spread of Hokkaido's seasonal ingredients and freshly baked bread in a buffet style. However, it is an additional charge of approximately JPY 4807 for adults if not included in the room rate.
Other Options: Guests can also enjoy the Café SKY LIBRARY for casual meetings and afternoon tea, and "The Bar - The Cigar Bar" for premium cigars and beverages.

5. Service & Staff

The service and staff at Portom International Hokkaido are a standout feature, earning a consistent rating of 9.7. Guests frequently describe the staff as "impeccable," "attentive," "professional," "warm," and "friendly." Many appreciate the staff's readiness to assist, their polite demeanor, and sometimes even complimentary room upgrades. Multilingual staff, including those who speak Chinese, further enhance the guest experience.

6. Location & Accessibility

The hotel's location is a significant highlight, especially for air travelers:

Airport Connection: It is directly connected to the International Terminal Building 4F of New Chitose Airport, offering seamless access for arrivals and departures. An indoor connecting passage links it to the Domestic Terminal.
Local Attractions: While primarily an airport hotel, it provides convenient access to nearby attractions such as New Chitose Airport Onsen (100 meters away) and Doraemon Wakuwaku Sky Park (0.1 miles). It serves as a gateway to explore wider Hokkaido, though Sapporo city center is about an hour's drive away.
Transportation: The hotel offers good connectivity to public transport stations like Minami Chitose Station, making it possible to explore the region. For those arriving by car, parking is available, with private parking for suite guests.

7. Value & Pricing

Portom International Hokkaido is considered a luxury property, and its pricing reflects this. While generally seen as expensive, many guests find the overall experience, convenience, and quality to be worth the cost. For a 1-night stay for two adults, prices can start from approximately $256.49. The cost of breakfast can be a notable addition if not included in the room rate. Some guests acknowledge the premium price but view it as justified by the unbeatable airport location and superior amenities.

8. Common Complaints

Despite the overwhelmingly positive feedback, some minor points of criticism have been noted by guests:

Onsen Operating Hours: A few guests mentioned that the onsen closes a bit early, typically from 3:00 PM to 10:00 AM.
Breakfast Cost & Menu: While praised for quality, the breakfast is considered expensive if not included in the room booking, and some guests found the menu somewhat limited, especially for those seeking a lighter meal before an early flight.
Airport Walkway Temperature: One reviewer noted that the indoor walk from the airport's arrival gates to the hotel could feel cold and empty, suggesting less heating in those less-trafficked areas.
Massage Experience: One guest had an "just ok" massage experience, finding it unusual that the massage was performed through a blanket without oil.
Onsen Rules: A review ambiguously mentioned that the "Onsen forbids bathers," which might refer to specific rules (e.g., regarding tattoos) rather than a complete prohibition of use.