Palazzo Roma

Palazzo Roma, a distinguished Michelin One-Key property, offers an exceptional 5-star luxury experience in the heart of Rome, celebrated for its blend of historical grandeur and modern sophistication. Guests consistently praise the hotel for its outstanding service, prime location, and exquisite design, making it a highly recommended choice for those seeking an aristocratic yet comfortable stay in the Eternal City.

1. Overall Rating & Sentiment

The general consensus for Palazzo Roma is overwhelmingly positive, with an exceptional overall rating. On platforms like Booking.com, it scores highly across the board: 9.8 for location, cleanliness, comfort, and staff, and 9.6 for facilities. Its Michelin One-Key status further solidifies its reputation as a "very special stay", with guests frequently describing their experience as wonderful, unforgettable, and exceeding expectations.

2. Key Highlights

Guests consistently laud Palazzo Roma for several standout features:

• Service & Staff: The hotel's personalized and attentive service is frequently highlighted, with staff often described as going "above and beyond expectations". The proactive manager, Oliver, is particularly noted for his welcoming demeanor and engagement with guests.
• Location: Situated directly on the iconic Via del Corso, the hotel boasts an unbeatable central location. It provides immediate access to major attractions, shopping, and dining, feeling "calming on arrival" despite being on a busy street.
• Design & Ambiance: Housed in a beautifully restored 16th/17th-century palace, Palazzo Roma seamlessly blends its rich historical past with contemporary luxury. Original frescoes, coffered ceilings, precious marbles, and elegant furnishings create an atmosphere of a "museum and noble estate."
• Amenities: The hotel offers modern comforts including free WiFi, air-conditioning, a well-regarded restaurant and bar, concierge services, and luxurious bath products.

3. Room Quality

The 39 rooms and suites at Palazzo Roma are described as generous, spacious, and elegantly designed, offering a refined blend of historic charm and modern comfort. They feature classical Italian furniture, warm color palettes, and subtle nods to the Renaissance, alongside high coffered ceilings and handmade tapestries. Rooms are equipped with king-size beds, hypoallergenic bedding, down comforters, and a pillow menu for enhanced comfort. Bathrooms are notably luxurious, often made almost entirely of marble, with spacious walk-in showers (some featuring benches and dual washbasins) or freestanding bathtubs, and Tonatto bath products. Many rooms and suites also boast original artworks, vibrant patterns, and some even offer private terraces with sweeping views of Rome's rooftops.

4. Dining Experience

The Core Restaurant, led by Executive Chef Federico Sartucci, provides a "culinary paradise" focusing on Italian classics with a wider Mediterranean influence. The dining space itself is an experience, adorned with stuccoed walls, intricate frescoed ceilings, and crystal chandeliers.

Breakfast is consistently highlighted as exceptional and superb, described as a "full service breakfast with amazing choices" that includes local specialties, fresh pastries, and various beverages. Both a Continental buffet and à la carte options are available, with guests finding the service attentive. Dietary needs are well-catered for, with halal, kosher, vegetarian, vegan, gluten-free, and dairy-free options on offer.

5. Service & Staff

The service at Palazzo Roma is a significant highlight, frequently earning top marks from guests. The staff are described as incredibly welcoming, professional, attentive, courteous, and warm, with many reviewers noting that they went "above and beyond expectations". The hotel's manager, Oliver, receives particular commendation for his proactive approach, personalized greetings at breakfast, and even sending daily WhatsApp messages to guests. This commitment to personalized hospitality contributes significantly to the overall positive sentiment.

6. Location & Accessibility

Palazzo Roma enjoys a truly prime location in the historic center of Rome, on the bustling Via del Corso. This central position means many of the city's most iconic attractions are within easy walking distance:

• Trevi Fountain (3-5 minutes walk)
• Pantheon (minutes away)
• Spanish Steps (10 minutes walk / less than 1 km)
• Piazza Venezia (5 minutes walk)
• Piazza Navona (10 minutes walk)

The Roman Forum and Colosseum are also easily reachable on foot. Despite its central location on a busy street, guests often find the hotel's interior surprisingly calm. Rome's main train station, Termini, is a 15-minute drive away, and both Fiumicino and Ciampino airports offer direct routes. Taxis and cars can drop guests directly at the hotel entrance.

7. Value & Pricing

While specific price ranges vary, Palazzo Roma is consistently rated as providing good value for a 5-star luxury experience, scoring 9.1 for value for money on Booking.com. Guests perceive the overall quality of accommodation, service, and prime location as justifying the cost. Additional costs to consider include private parking at €70 per day and potential charges for pets and extra beds for guests aged three and over (€160 per person per night).

8. Common Complaints

While overwhelmingly positive, some recurring issues or criticisms have been noted:

• Air Conditioning Control: A common point of feedback is that the air conditioning is centrally controlled and cannot be adjusted individually in the rooms, which some guests found uncomfortable.
• Noise: Despite efforts to create a calming interior, some guests in rooms facing Via del Corso have reported audible traffic noise, particularly as some of these rooms are not yet soundproofed.
• Design Quirks: Being a converted historic palace, some room layouts might be considered quirky. A few guests felt certain design touches were "exaggerated" or noted very dark walls and sub-optimally designed lighting in some areas.
• Interior Courtyard Noise: The hotel's interior courtyard, shared with another establishment, has occasionally been a source of loud music.
• Lack of Spa: While in-room treatments can be arranged, the hotel itself does not have a dedicated spa facility, though guests can access the gym at its sister property, Hotel Maalot, for free.

Sources

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17. michelin.com