Sentho Roma

Sentho Roma, a Michelin Key Selected property in Rome, Italy, is a boutique hotel celebrated for its blend of historical charm and modern design, offering guests an "urban oasis" experience in the heart of the city. Housed in a renovated 19th-century palazzo, it stands out for its exceptional service, tranquil outdoor spaces, and convenient location.

1. Overall Rating & Sentiment

Sentho Roma consistently receives overwhelmingly positive feedback, with guests frequently describing it as a "little gem" and "perfect." It holds an impressive "Wonderful" rating of 9.2 out of 10 from over 550 reviews on Booking.com, with particularly high scores for cleanliness (9.6) and staff (9.6). On Trip.com, it boasts a 9.4/10 rating from 58 reviews. The general sentiment highlights a relaxing, comfortable, and sublime stay, making it a highly recommended choice for visitors to Rome. Its selection for a Michelin Key further underscores its quality and contribution to the guest experience.

2. Key Highlights

Guests consistently rave about several standout features of Sentho Roma:

• Outdoor Spaces: The hotel boasts a "delightful" rooftop lounge and a "secret garden" courtyard, both offering relaxing settings for drinks and meals, often described as "truly divine" and "very atmospheric". The rooftop provides views over the city's rooftops.
• Exceptional Service: The staff are frequently lauded as "young, efficient and friendly," "attentive," and "exceptional," consistently going "above and beyond" to assist guests.
• Elegant Design: The hotel combines the historical character of its 1800s building, sometimes featuring frescoed ceilings, with sleek, modern, and design-led interiors that maintain a fresh and intimate ambiance.
• Prime Location: Its central yet quiet location in the Monti district is highly appreciated, offering easy access to major attractions while providing a peaceful retreat.

3. Room Quality

The rooms at Sentho Roma are described as "elegant, large and quiet," "spacious," and "modern and comfortable." Guests appreciate the thoughtful amenities, which include fine white linens, robes, and slippers. All rooms feature air conditioning, private bathrooms equipped with walk-in showers, bidets, hairdryers, and complimentary toiletries. Modern conveniences like flat-screen TVs with streaming services, mini-bars or refrigerators, and tea/coffee making facilities are standard. Many rooms offer pleasant views of nearby churches or the city, with some boasting balconies or garden views. Soundproofing ensures a tranquil stay, and options range from Deluxe King Rooms to Junior Suites and Superior Apartments, some even featuring kitchenettes or original frescoed ceilings.

4. Dining Experience

• Breakfast: A "hearty" breakfast is available, often included, featuring a buffet with sweet and savory options such as fresh tarts, breads, yogurt, local cheeses, hams, and good coffee. Both buffet and à la carte options are offered, served in the dining room or the garden during warmer months. While the quality is generally very good, some guests have expressed that the selection for the price (around €18-€20) could be more generous, acknowledging that Italian breakfast often focuses on coffee and pastries.
• Restaurant: The on-site Sentho Restaurant serves "specialities from Rome" and Italian cuisine, providing a relaxing dining experience, particularly when eating in the courtyard.
• Bars: The hotel features a rooftop bar, noted for its delightful cocktails and local drinks, and a lobby bar, offering spaces for guests to unwind.

5. Service & Staff

The service at Sentho Roma is consistently highlighted as a major strength. The "young and dynamic staff" are described as "exceptional," "super helpful," and genuinely wanting to look after guests. They are readily available 24 hours a day at the reception, providing valuable recommendations for local restaurants and "secret spots" in Rome. Guests appreciate their assistance with bookings, transfers, and their ability to make visitors feel "at home away from home." Additional services include paid airport shuttles, laundry service, babysitting, and the organization of cultural, neighborhood, or gastronomic tours.

6. Location & Accessibility

Sentho Roma is ideally situated in the central Monti district, a vibrant and "upcoming" neighborhood known for its tightly knit streets, restaurants, bars, and shops. Despite its central position, it's considered a quiet area. The hotel is within walking distance of many major Roman attractions:

• Santa Maria Maggiore (5 minutes)
• Roman Forum (15 minutes)
• Colosseum (less than a mile)
• Trevi Fountain (approximately 23 minutes walk)
• San Pietro in Vincoli, home to Michelangelo's Moses

Public transport links are excellent, with Cavour Metro Station just a 6-minute walk away, Rome Termini Train Station an 8-minute walk, and the Farini Tram Stop 5 minutes on foot. The hotel can arrange private transfers to and from both Fiumicino and Ciampino airports, which are also accessible by public transport. While located within a Limited Traffic Zone (ZTL) for cars during certain hours, guests can reserve parking in a nearby garage.

7. Value & Pricing

Sentho Roma is generally considered to offer "great quality and value." Its value for money rating on Booking.com stands at 8.6. Typical prices can range from approximately €300 - €450 per night, with some rates starting from around US$208 - US$226 (or £161). Guests appreciate that the hotel provides a range of amenities and services that often exceed expectations for the price point, particularly given its boutique nature and central Rome location.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor recurring points of criticism include:

• Breakfast Selection: Some guests felt the breakfast selection, while good quality, could be more varied or generous for the stated price of €18-€20.
• Rooftop Bar Availability: On occasion, the rooftop bar has been noted as not being open, though this might depend on the season or hotel policy and was not always guaranteed during reservation.
• Housekeeping Consistency: One review mentioned that while initial cleanliness was excellent, subsequent daily room refreshes could be more thorough, particularly in bathroom showers.
• Evening Neighborhood Atmosphere: A single review described the surrounding area at night as "somewhat chaotic" with a "lack of streetlights," making the walk back "slightly stressful."
• Isolated Issues: An isolated report of a lack of hot water on the first night was noted as an "unacceptable" issue, although this appears to be an anomaly rather than a recurring problem. Another guest wished they had been warned about a travel strike by staff.

Sources

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