URSO

URSO Hotel & Spa in Madrid, a distinguished Michelin Key One-Keys property, consistently receives high praise for its blend of historic elegance and modern luxury. Housed in a beautifully restored early 20th-century palace, the hotel offers a sophisticated and tranquil retreat in the heart of the city.

1. Overall Rating & Sentiment

The general consensus for URSO Hotel & Spa is overwhelmingly positive, with guests frequently describing it as a "perfect small hotel" and a "truly special and unique experience." Tablet Hotels gives it a high score of 19.4/20, while Booking.com shows an "Excellent" rating of 8.9 based on over 500 reviews. Many reviewers express a strong desire to return, highlighting a sense of feeling "at home" with modern comforts.

2. Key Highlights

Guests consistently laud several aspects of URSO Hotel & Spa:

• Design & Ambiance: The hotel beautifully marries neo-classical architecture with modernist oak and marble interiors by Antonio Obrador. Original features like a grand marble staircase, stained-glass windows, and an antique elevator have been meticulously restored. The lobby, adorned with fresh flowers and chintz wallpaper, offers a welcoming and elegant atmosphere, often featuring a live pianist in the evenings.
• Service & Hospitality: The staff are frequently described as excellent, incredibly friendly, helpful, attentive, and anticipating guests' needs.
• Spa & Wellness: The Natura Bissé spa, with its hydrotherapy pool, hammam, steam room, and well-equipped gym, is a significant highlight, offering a serene space for relaxation.
• Location: The central yet quiet location is highly appreciated, offering easy access to various attractions and neighborhoods.

3. Room Quality

The 78 rooms and suites at URSO are described as beautiful, bright, comfortable, spacious, and impeccably clean. They feature simple yet chic decor with marble bathrooms, often including a bath and shower, slippers, bathrobes, and quality toiletries. Thoughtful touches include mini-bars stocked with Spanish products. Top-floor suites boast large terraces, and some rooms offer views onto neighboring palazzo-style gardens. Guests also appreciate comfortable beds and effective darkening shades.

4. Dining Experience

• Breakfast: The breakfast at URSO is consistently praised as "fantastic" and "excellent," served in a beautiful conservatory-style space with lush plants and natural light. It includes a varied continental buffet with Spanish highlights like jamon and pan con tomate, along with a delightful à la carte menu offering hot dishes, gluten-free options, and fresh juices.
• Casa Felisa Restaurant: The hotel's fine-dining restaurant, Casa Felisa, prides itself on a traditionally Spanish menu in a "farm-chic" decor. Previously, the hotel also hosted a revolving pop-up restaurant called "The Table" featuring various renowned chefs. There's also Media Ración, a restaurant serving traditional Madrid dishes and half rations designed for sharing, with an extensive wine cellar.
• Lobby Bar: The lobby bar is noted as an inviting spot for cocktails, featuring live piano music nightly. It also serves traditional churros with hot chocolate for an afternoon snack.

5. Service & Staff

The service at URSO Hotel & Spa is frequently highlighted as outstanding and unsurpassed. Guests consistently mention the staff's professionalism, friendliness, and attentiveness, from the stylish and charming doormen to the helpful front desk and concierge teams. Many reviewers state that the exceptional staff is a primary reason for their return visits.

6. Location & Accessibility

URSO Hotel & Spa boasts an "ideal" and "unbeatable" central location in Madrid, nestled between the residential Chamberí and trendy Chueca districts. This allows guests to experience a local feel while remaining close to major attractions. It's surrounded by embassies, local cafés, upscale boutiques, and the Barceló food market. Key sights like Gran Via, Puerta del Sol, El Retiro Park, and the "golden triangle" of art galleries are within walking distance or a short metro ride. The hotel is just a 5-minute walk from Alonso Martínez Metro Station, offering excellent transport links.

7. Value & Pricing

URSO is generally considered to offer "great value for a five-star luxury" experience in a central location, with rates for a standard room starting from around $285 USD and suites from $466 USD, though prices can vary significantly. While the overall experience is highly valued, some guests perceive the pricing for certain amenities, such as the minibar, as high. As of February 2026, a 1-night stay for two adults could start from approximately £262.34 (EUR 288.49).

8. Common Complaints

While reviews are overwhelmingly positive, a few recurring minor criticisms exist:

• Spa Access Fees: Some guests have noted that pool access in certain room categories may incur an additional charge, which can be a surprise if not clearly stated at booking. The fee has been mentioned as high as €35 or €70 per person for pool use.
• Minibar Pricing: The pricing of items in the minibar is occasionally mentioned as being high.
• Spa Size: A few guests have described the spa as "a bit small."
• Restaurant Consistency: While generally positive, one older review mentioned the pop-up restaurant concept could lead to unpredictable experiences and that it was closed on Mondays. One more recent review found the restaurant and breakfast to be "average" despite being advertised as a highlight.
• Room Cleaning: One review from an SLH Club member mentioned that the hotel was "slightly let down by poor room cleaning."

Sources

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