VP Plaza España Design
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Hotel Details
Location
VP Plaza España Design · Madrid, Spain
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Key Highlights
- ✓Rooftop Ginkgo Restaurant & Sky Bar: This is a major draw, offering stunning panoramic views of Madrid, a vibrant atmosphere, and a curated menu.
Expert Review: VP Plaza España Design
VP Plaza España Design: A Comprehensive Review of Madrid's Michelin Key Gem
The VP Plaza España Design stands out as a luxurious and highly-rated 5-star hotel in the heart of Madrid, earning recognition as a Michelin Key Selected property. Guests consistently praise its modern design, exceptional service, and prime location, making it a top choice for discerning travelers.
1. Overall Rating & Sentiment
The general consensus among guests is overwhelmingly positive, with the hotel frequently receiving "Exceptional" and "Wonderful" ratings. Booking.com shows an overall score of 9.2, with high marks for location (9.6), cleanliness (9.6), comfort (9.6), and staff (9.5). Guests often describe their stay as "perfect" and "outstanding," recommending it highly for a memorable experience in Madrid.
2. Key Highlights
Guests consistently love several aspects of VP Plaza España Design:
- Location: Its central position in Plaza de España is a recurring highlight, offering easy access to major attractions and public transport.
- Design & Art: The hotel boasts a sleek, modern, and artistic design throughout, featuring an impressive private art collection of over 300 original works, including a 25-meter kinetic sculpture called "The Waterfall" in the atrium. This contemporary aesthetic provides a welcome contrast to traditional Spanish architecture.
- Rooftop Ginkgo Restaurant & Sky Bar: This is a major draw, offering stunning panoramic views of Madrid, a vibrant atmosphere, and a curated menu.
- Service & Staff: The attentive, professional, and friendly staff consistently receive high praise for going "above and beyond" to ensure a comfortable stay.
- Amenities: The seasonal outdoor swimming pool, often highlighted for its unique glass bottom, and the well-equipped spa and fitness center are frequently mentioned as significant advantages.
3. Room Quality
The rooms at VP Plaza España Design are described as spacious, comfortable, and tastefully designed with contemporary furnishings. They feature state-of-the-art technology, including electronically operated blackout blinds and easy-to-control lighting, along with ample plug sockets and USB ports. Many rooms offer magnificent floor-to-ceiling windows boasting impressive views of the old town, including the Royal Palace and Opera house. Luxurious details include rain showers, premium toiletries like L'Occitane products, and often a separate shower and bathtub. Some rooms also include a partly complimentary minibar with soft drinks and beer. Housekeeping is noted for being exceptional, with rooms kept spotless and even visited twice or three times a day.
4. Dining Experience
The hotel offers a diverse and high-quality dining experience across its two main restaurants and breakfast service:
- Ginkgo Restaurant & Sky Bar: Located on the 12th floor, this rooftop venue is renowned for its spectacular panoramic views of Madrid and offers a carefully curated menu blending Spanish, Mediterranean, and Asian cuisine. It's considered one of the neighborhood's hottest tickets.
- Botania Restaurant: Specializing in quality Mediterranean cuisine with a focus on seasonal products, Botania offers a sophisticated dining atmosphere with a design that evokes a connection with nature.
- Breakfast: The breakfast buffet is highly praised for its wide variety of options, including both hot and cold dishes, freshly baked pastries, fruits, yogurts, and even Cava. Guests often highlight the quality and freshness of the food, providing a great start to the day. Room service is also available 24 hours.
5. Service & Staff
The service and staff are consistently lauded as one of the hotel's strongest assets. Guests frequently describe the team as "very kind," "helpful," "professional," and "attentive." From the polite and welcoming doormen to the efficient breakfast staff and responsive front desk, the hospitality is often cited as exceptional, with staff going "above and beyond" to cater to guest needs and provide useful city tips.
6. Location & Accessibility
The VP Plaza España Design boasts an "excellent" and "perfect" location right in the heart of Madrid's Plaza de España. This central position offers convenient access to numerous attractions and public transport:
- Attractions: It is within walking distance of iconic landmarks such as Gran Vía, the Royal Palace, Almudena Cathedral, Plaza Mayor, and the Temple of Debod.
- Public Transport: The Plaza de España metro station is just a one-minute walk away, with other metro stations like Callao, Banco de España, and Argüelles also nearby. Recoletos Train Station is also in close proximity, and Madrid-Barajas Adolfo Suárez Airport is approximately 8.7 to 9.3 miles away.
7. Value & Pricing
While considered a luxury 5-star hotel, guests rate its "Value for money" at 8.5 on Booking.com. Some reviews describe it as offering "exceptional value" and "affordable luxury" compared to the average hotel room price in Madrid, while others acknowledge it as expensive but worth the cost. The typical room rate in the past month was around 397.93 EUR, compared to the city's average of 120.52 EUR. The included spa access (for certain room types) and daily soft drinks in the mini-fridge are considered bonus touches that add to the value.
8. Common Complaints
While generally very positive, some recurring minor issues or criticisms include:
- Noise Levels: A few guests have reported issues with noise, although this is not a widespread complaint.
- Spa Size: The VP Biloba Spa, while appreciated for its fresh look and vitality pool, has been described by some as being on the smaller side with limited relaxation loungers next to the pool.
- Curved Windows: One reviewer noted that the curved floor-to-ceiling windows, while offering magnificent views, could sometimes distort photos.
- Minor Room Issues: Isolated incidents like a non-working television (quickly resolved) or the occasional missing bath mat have been mentioned.
- Bathroom Smell: One guest reported a persistent bad smell in the bathroom, even after changing rooms. However, this appears to be an isolated and rare complaint.
Sources
Points to Consider
- •While generally very positive, some recurring minor issues or criticisms include:
- •Noise Levels: A few guests have reported issues with noise, although this is not a widespread complaint.
- •Minor Room Issues: Isolated incidents like a non-working television (quickly resolved) or the occasional missing bath mat have been mentioned.
- •Bathroom Smell: One guest reported a persistent bad smell in the bathroom, even after changing rooms. However, this appears to be an isolated and rare complaint.
Google Reviews
2,311 reviews
Recent Guest Reviews
George Marroquin
From the moment we arrived, the service was outstanding. The rooms were amazing—stylish, comfortable, and a pleasure to return to. The entire team was incredibly helpful and provided top-notch customer service. A special shout-out to the Guest Experience team for going above and beyond: they did a fantastic job of locating and arranging the return of an item I accidentally left behind. True profe...
Response from the owner
Dear guest,<br><br>Thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed our stylish and comfortable rooms and that our entire team prov...
Moudhi TB
I had an amazing stay at VP Plaza España Design. The location is perfect — right in the heart of the city and close to everything. The hotel is spotless, beautifully designed, and the rooms feel luxurious and very comfortable. The staff were incredibly welcoming and helpful throughout our stay, especially Daniel, who went above and beyond to make sure everything was perfect for us. It was truly ...
Response from the owner
Dear Moudhi, <br><br>Thank you very much for your kind words. We will take note and make sure Daniel knows about your excellent opinion.<br><br>Our entire team is very focused on attention to detail, ...
Karzan Awla
Excellent stay at VP Plaza España Design. A special thank you to the Reservation Team, especially Helena, for her outstanding support, professionalism, and kindness. Everything was handled smoothly and with great care. Truly a 5-star experience. Highly recommended!
Response from the owner
Dear Mr Awla,<br><br>Thank you very much for your kind words. We will share them with our colleagues, and we are sure they will motivate them to continue giving their best.<br><br>Whenever you wish to...
Linda Chu
Awesome hotel! Super attentive staff. When you give them a call, they respond immediately and tailor to your needs. They also have designated people who would stop by twice a day to refill your mini bar. I told them my concern about the bathroom on my first day, and they immediately corrected it. Really awesome staff and the room is great. This is one of those few hotels whose AC is actually...
Response from the owner
Dear Mrs. Chu, <br><br>We are really grateful for such a positive feedback, <br><br>It is so pleasant to know that your experience at VP Plaza España Design has been as enjoyable as desired. <br><br>W...
Lisa Bikoi
This hotel is fantastic and so is the staff! The rooms are absolutely beautiful and all have amazing views! The staff is wonderful: really respectful, kind and supportive! Would like to give a special thank you to Ernesto and Marta for welcoming us and taking amazing care of us! Would definitely recommend and come here again!
Response from the owner
Dear Ms. Bikoi, <br><br>Thanks you for such a positive feedback, <br><br>We are delighted to know that your stay with us has been as enjoyable as desired. <br><br>We shall forward your comment to all ...
Arun Kalyanasundaram
Rooms are good and the price is right for the area. They also tried to upsell a higher floor which we never wanted to. But they mentioned it would be a bigger room but in fact it was slightly smaller than what we paid for without the upgrade. The highlight is the buffet breakfast. Every thing was high quality and tasty. It does get crowded but there is enough seating.
Response from the owner
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our rooms and, in particular, the quality and variety of our breakfast buffet, which is one of the aspects most...
Accor
Hyatt
Marriott
