Meritel Hanoi
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Hotel Details
Location
Meritel Hanoi · Hanoi, Vietnam
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Key Highlights
- ✓Service & Staff: The staff are frequently described as amazing, wonderful, helpful, friendly, and courteous, often going above and beyond to ensure a memorable stay.
Expert Review: Meritel Hanoi
Meritel Hanoi stands out as a Michelin Key Selected property, offering a luxurious and highly-rated experience in the heart of Vietnam's vibrant capital. It is recognized for its blend of Indochine elegance and Renaissance design, catering to both seasoned travelers and young wanderlusts.
1. Overall Rating & Sentiment
The general consensus for Meritel Hanoi is overwhelmingly positive, with guests consistently rating it as exceptional. It boasts an impressive overall rating of 9.4 on various platforms. Travelers frequently praise the hotel, with many stating their experience was "exceptional" and deserving of "many 5-star reviews".
2. Key Highlights
Guests consistently laud Meritel Hanoi for several key aspects:
- Service & Staff: The staff are frequently described as amazing, wonderful, helpful, friendly, and courteous, often going above and beyond to ensure a memorable stay.
- Location: Its prime location in the Old Quarter allows for easy walking access to major attractions.
- Design & Ambiance: The hotel's aesthetic, combining Indochine and Renaissance influences, creates a composed and welcoming mood.
- Amenities: The rooftop swimming pool and bar offer a refreshing escape from the city bustle, while the gym and spa provide additional relaxation options.
- Food Quality: The dining experience, particularly the breakfast, receives high praise.
3. Room Quality
Meritel Hanoi features 64 thoughtfully curated rooms, designed with warm woods and neutral tones, ambient lighting, and generous, comfortable beds. Rooms are spacious and well-appointed, offering modern amenities such as air-conditioning, private bathrooms with hydromassage showers and designer toiletries, a work desk, mini-bar, and free high-speed WiFi. Some rooms feature balconies with city or landmark views, while others offer a quiet retreat with internal windows. Family connecting suites are also available, offering ample space for groups.
4. Dining Experience
The hotel's dining options are a significant draw. Guests can enjoy a highly-rated breakfast (guest review score: 8.4) with a wide array of choices, including Continental, Full English/Irish, Vegetarian, Vegan, Asian, American, Buffet, and À la carte options. The family-friendly "May Tre Dan" restaurant serves British, Italian, Vietnamese, and international cuisines for breakfast, lunch, and dinner. For evening refreshments, the "Botan Bar & Dine" offers artistic mixology in a botanical-inspired setting, using organic ingredients.
5. Service & Staff
The service at Meritel Hanoi is consistently highlighted as a major strength. Guests frequently commend the staff for being "absolutely wonderful and helpful," "amazing," and "going out of their way to help". Multilingual staff are available to assist with various needs, including tour arrangements and recommendations. Specific individuals, like "Katy" and "Alex" at reception, have been individually praised for making stays memorable.
6. Location & Accessibility
Meritel Hanoi boasts a prime and highly convenient location on Hang Bong Street within the Old Quarter. It is ideally situated for exploring Hanoi on foot, being within walking distance of popular attractions such as Hoan Kiem Lake (less than 0.6 miles), St. Joseph's Cathedral (5 minutes walk), and Hanoi Train Street (2 minutes walk). Hanoi Railway Station is also less than 1 km away, and Noi Bai International Airport is approximately 45 minutes (15 miles) by car.
7. Value & Pricing
Guests frequently note that Meritel Hanoi offers "great value for money". Typical prices for a 1-night stay for two adults can range from approximately $92.71 to $109, which is considered excellent value compared to the average hotel room price in Hanoi.
8. Common Complaints
While reviews are overwhelmingly positive, a few minor points have been raised. One older, isolated report from a Reddit forum mentioned a "scam light" experience where a guest was re-accommodated to a different property due to "plumbing issues," resulting in a less satisfactory room. However, this seems to be an anomaly and not reflective of the vast majority of current feedback. Another guest noted potential "sound" privacy issues in family connecting rooms if adjacent guests are inconsiderate, though this was not a significant problem during their stay.
Sources
Google Reviews
2,137 reviews
Recent Guest Reviews
Richard Gendelman
We had a wonderful time here in Hanoi and in addition to the great location and nice room the staff was exceptional. From the moment we came until the minute we left Judy handled all of our needs from special food, to getting us an upgraded room, to catching a mistake on our bill we did not see, to booking our ride to the airport with a boxed meal and much more local advice and tips. Tiana and M...
Response from the owner
Dear Our Valued Guest,<br><br>Thank you so much for sharing your wonderful experience and for choosing Meritel Hanoi during your stay in Hà Nội. We are truly delighted to hear that you had such a memo...
Phil Burk
We loved our stay at the Meritel. The service was truly exceptional. The staff was very friendly and helpful. Katy, the concierge, spoke excellent English and really connected well with the clients. The breakfast included a great buffet with a variety of Vietnamese and Western dishes, as well as an omelette bar, a noodle bar and a small a la carte menu. The room was comfortable and very clean. Th...
Response from the owner
Dear Our Valued Guest,<br><br>Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Meritel Hanoi. We are truly delighted to know that you loved your e...
P D
Headline - this place is brilliant! A really nice hotel on one of the main streets in Hanoi. The reception sets the tone for the place - a nice, grand, open foyer with huge doors keeping the outside outside and the inside as a tranquil little space of peace to watch the traffic roll by. The room we had was nice and large, the bed was huge, the bathroom was very big with an excellent walk in showe...
Response from the owner
Dear Our Valued Guest,<br><br>Thank you very much for your incredible and detailed review of **Meritel Hanoi**. Reading your wonderful headline truly made our day!<br><br>We are delighted that you app...
Maria Massa
This was our first stay in Vietnam and boy, it did not disappoint!! Breakfast was amazing, the room was super spacious, and the service is great! I believe her name was Anh (short black hair) was so unbelievably helpful!! She helped me plan our entire itinerary for Vietnam and spent 30 minutes with me. She would always check in with us and offered recommendations for things to do and see in Hanoi....
Response from the owner
Dear Ms. Maria Massa,<br><br>Thank you so much for your wonderful and enthusiastic review of **Meritel Hanoi**. We are truly honored that your very first stay in Vietnam was such a memorable one with ...
Kate Farrell
We stayed here for my partners birthday, and had such a lovely time. The staff were so amazing, helpful and friendly - Judy in particular was so warm and welcoming, and went above and beyond to make my partners birthday special, setting up decorations in our room with personalised pictures, giving him a cake with candles in the lobby - it was amazing! The hotel itself is also beautiful, with amazi...
Response from the owner
Dear Our Valued Guest,<br><br>Thank you very much for sharing such a heartfelt and wonderful review of your stay at Meritel Hanoi.<br><br>We are truly honored that you chose to celebrate your partner’...
Mitchell Barnes
We spent two nights here and it was fantastic! We stayed in the superior room with window on level 2, however it was an internal window facing into the hotel hallway, we didn’t mind as the window has total blockout blinds, but it is slightly misleading when you usually expect a window to face outside for natural sunlight. The hotel building is connected on either side by other buildings so it make...
Response from the owner
Dear Our Valued Guest,<br>We sincerely thank you for your thoughtful review and for selecting Meritel Hanoi for your two-night stay. We are delighted to learn that your overall experience was flawless...
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