Meritel Hanoi

Meritel Hanoi stands out as a Michelin Key Selected property, offering a luxurious and highly-rated experience in the heart of Vietnam's vibrant capital. It is recognized for its blend of Indochine elegance and Renaissance design, catering to both seasoned travelers and young wanderlusts.

1. Overall Rating & Sentiment

The general consensus for Meritel Hanoi is overwhelmingly positive, with guests consistently rating it as exceptional. It boasts an impressive overall rating of 9.4 on various platforms. Travelers frequently praise the hotel, with many stating their experience was "exceptional" and deserving of "many 5-star reviews".

2. Key Highlights

Guests consistently laud Meritel Hanoi for several key aspects:

• Service & Staff: The staff are frequently described as amazing, wonderful, helpful, friendly, and courteous, often going above and beyond to ensure a memorable stay.
• Location: Its prime location in the Old Quarter allows for easy walking access to major attractions.
• Design & Ambiance: The hotel's aesthetic, combining Indochine and Renaissance influences, creates a composed and welcoming mood.
• Amenities: The rooftop swimming pool and bar offer a refreshing escape from the city bustle, while the gym and spa provide additional relaxation options.
• Food Quality: The dining experience, particularly the breakfast, receives high praise.

3. Room Quality

Meritel Hanoi features 64 thoughtfully curated rooms, designed with warm woods and neutral tones, ambient lighting, and generous, comfortable beds. Rooms are spacious and well-appointed, offering modern amenities such as air-conditioning, private bathrooms with hydromassage showers and designer toiletries, a work desk, mini-bar, and free high-speed WiFi. Some rooms feature balconies with city or landmark views, while others offer a quiet retreat with internal windows. Family connecting suites are also available, offering ample space for groups.

4. Dining Experience

The hotel's dining options are a significant draw. Guests can enjoy a highly-rated breakfast (guest review score: 8.4) with a wide array of choices, including Continental, Full English/Irish, Vegetarian, Vegan, Asian, American, Buffet, and À la carte options. The family-friendly "May Tre Dan" restaurant serves British, Italian, Vietnamese, and international cuisines for breakfast, lunch, and dinner. For evening refreshments, the "Botan Bar & Dine" offers artistic mixology in a botanical-inspired setting, using organic ingredients.

5. Service & Staff

The service at Meritel Hanoi is consistently highlighted as a major strength. Guests frequently commend the staff for being "absolutely wonderful and helpful," "amazing," and "going out of their way to help". Multilingual staff are available to assist with various needs, including tour arrangements and recommendations. Specific individuals, like "Katy" and "Alex" at reception, have been individually praised for making stays memorable.

6. Location & Accessibility

Meritel Hanoi boasts a prime and highly convenient location on Hang Bong Street within the Old Quarter. It is ideally situated for exploring Hanoi on foot, being within walking distance of popular attractions such as Hoan Kiem Lake (less than 0.6 miles), St. Joseph's Cathedral (5 minutes walk), and Hanoi Train Street (2 minutes walk). Hanoi Railway Station is also less than 1 km away, and Noi Bai International Airport is approximately 45 minutes (15 miles) by car.

7. Value & Pricing

Guests frequently note that Meritel Hanoi offers "great value for money". Typical prices for a 1-night stay for two adults can range from approximately $92.71 to $109, which is considered excellent value compared to the average hotel room price in Hanoi.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor points have been raised. One older, isolated report from a Reddit forum mentioned a "scam light" experience where a guest was re-accommodated to a different property due to "plumbing issues," resulting in a less satisfactory room. However, this seems to be an anomaly and not reflective of the vast majority of current feedback. Another guest noted potential "sound" privacy issues in family connecting rooms if adjacent guests are inconsiderate, though this was not a significant problem during their stay.

Sources

1. meritelhanoi.com
2. agoda.com
3. booking.com
4. expedia.com
5. booking.com
6. michelin.com
7. meritelhanoi.com
8. traveloka.com
9. trip.com
10. reddit.com