Hotel de Lagom

Hotel de Lagom in Hanoi, Vietnam, a distinguished Michelin Key Selected property, consistently earns high praise from guests for its harmonious blend of modern luxury, exceptional service, and prime location. Opened in 2024, the hotel offers a serene retreat amidst the vibrant energy of Hanoi's Old Quarter.

Overall Rating & Sentiment

Hotel de Lagom enjoys an overwhelmingly positive sentiment and a "Wonderful" overall rating, scoring 9.2 out of 10 based on over 700 reviews. Guests frequently highlight the superb staff (9.7 rating), pristine cleanliness (9.5), high comfort levels (9.5), excellent location (9.4), and strong value for money (9.2). The general consensus points to a highly satisfying and luxurious stay experience.

Key Highlights

Guests consistently rave about several standout features that make Hotel de Lagom a preferred choice:

• Exceptional Service: The staff are frequently described as "superstars" who are "very kind and helpful," "polite and helpful," and "go way above and beyond" to ensure a memorable stay.
• Prime Location: Its central position in the Old Quarter, equidistant from Ba Dinh Square and the central old town, provides easy access to numerous tourist attractions.
• Sophisticated Design: The hotel's interiors are a "stunning fusion of Swedish and French design principles," embodying a philosophy of "balance—neither too much nor too little." Guests appreciate the "sleek design," "plush spaces," and a "minimal but warm" aesthetic featuring natural textures and soft lighting that offers a "measured calm" from the city's bustle.
• Modern Amenities: Facilities such as a rooftop infinity pool, a well-equipped fitness center, spa services, a sun terrace, and free WiFi are frequently praised, enhancing the overall guest experience.

Room Quality

The 68 rooms and suites at Hotel de Lagom are consistently described as "gorgeously designed," "very clean," and "spacious." Guests appreciate the comfort, with beds noted as "very comfortable," and the effective soundproofing, ensuring a "peaceful sleep" even in a bustling area. Rooms are equipped with air conditioning, private bathrooms, tea and coffee makers, mini-bars, flat-screen TVs, and complimentary toiletries. Some rooms also feature balconies or terraces, offering private outdoor spaces, and select suites may include a separate living room or even a fireplace.

Dining Experience

The dining experience at Hotel de Lagom receives high marks, particularly the breakfast, which guests describe as "more than perfect," "delicious," and offering "lots of options." The hotel's family-friendly restaurant, De Spice, located on the 8th floor, serves a diverse menu of French, Vietnamese, local, Asian, and international cuisines. Breakfast includes a variety of choices such as continental, American, buffet, vegetarian, vegan, gluten-free, and kosher options, with guests able to order specific items like pho and Eggs Benedict. The hotel also features a coffee shop/cafe and a bar, including a poolside bar.

Service & Staff

The hospitality at Hotel de Lagom is a significant highlight, with the staff frequently cited as one of the hotel's greatest assets. Guests consistently report them as "very kind and helpful," "polite and helpful," and "friendly and welcoming." Numerous reviews emphasize that the staff are "superstars" who "go way above and beyond" to cater to guest needs, contributing significantly to a positive stay.

Location & Accessibility

Strategically located in Hanoi's Old Quarter, Hotel de Lagom offers "unparalleled access" to the city's major attractions. It is conveniently situated between Ba Dinh Square and the central old town. Key landmarks such as Train Street are just a 5-minute walk away, while the Imperial Citadel of Thang Long is a 14-minute walk, and Hoan Kiem Lake is a 15-minute walk. The hotel is also near various shopping landmarks. Noi Bai International Airport is approximately 30 kilometers (18 miles) away, with transfers taking about 35 to 45 minutes by taxi or ride-hailing service, and an airport shuttle bus option is also available.

Value & Pricing

Hotel de Lagom is considered a 5-star property, offering "great value for the price." While its average price range of $76 to $100 per night is slightly higher than the city's average for other hotels ($51-$75), guests feel the elevated experience, luxurious design, and comprehensive amenities justify the cost.

Common Complaints

Despite the overwhelmingly positive feedback, minor points of criticism have been noted. One guest mentioned the lack of gluten-free bread at breakfast. Another observed that while the breakfast offers made-to-order options like pho and Eggs Benedict, the buffet selection for other dishes might not be extensive. These are generally isolated comments, and overall satisfaction remains exceptionally high.

Sources

1. michelin.com
2. youtube.com
3. agoda.com
4. hoteldelagom.com
5. booking.com
6. tablethotels.com
7. booking.com
8. hotels.com
9. trip.com