Hotel de Lagom
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Hotel Details
Location
Hotel de Lagom · Hanoi, Vietnam
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Key Highlights
- ✓Exceptional Service: The staff are frequently described as "superstars" who are "very kind and helpful," "polite and helpful," and "go way above and beyond" to ensure a memorable stay.
Expert Review: Hotel de Lagom
Hotel de Lagom in Hanoi, Vietnam, a distinguished Michelin Key Selected property, consistently earns high praise from guests for its harmonious blend of modern luxury, exceptional service, and prime location. Opened in 2024, the hotel offers a serene retreat amidst the vibrant energy of Hanoi's Old Quarter.
Overall Rating & Sentiment
Hotel de Lagom enjoys an overwhelmingly positive sentiment and a "Wonderful" overall rating, scoring 9.2 out of 10 based on over 700 reviews. Guests frequently highlight the superb staff (9.7 rating), pristine cleanliness (9.5), high comfort levels (9.5), excellent location (9.4), and strong value for money (9.2). The general consensus points to a highly satisfying and luxurious stay experience.
Key Highlights
Guests consistently rave about several standout features that make Hotel de Lagom a preferred choice:
- Exceptional Service: The staff are frequently described as "superstars" who are "very kind and helpful," "polite and helpful," and "go way above and beyond" to ensure a memorable stay.
- Prime Location: Its central position in the Old Quarter, equidistant from Ba Dinh Square and the central old town, provides easy access to numerous tourist attractions.
- Sophisticated Design: The hotel's interiors are a "stunning fusion of Swedish and French design principles," embodying a philosophy of "balance—neither too much nor too little." Guests appreciate the "sleek design," "plush spaces," and a "minimal but warm" aesthetic featuring natural textures and soft lighting that offers a "measured calm" from the city's bustle.
- Modern Amenities: Facilities such as a rooftop infinity pool, a well-equipped fitness center, spa services, a sun terrace, and free WiFi are frequently praised, enhancing the overall guest experience.
Room Quality
The 68 rooms and suites at Hotel de Lagom are consistently described as "gorgeously designed," "very clean," and "spacious." Guests appreciate the comfort, with beds noted as "very comfortable," and the effective soundproofing, ensuring a "peaceful sleep" even in a bustling area. Rooms are equipped with air conditioning, private bathrooms, tea and coffee makers, mini-bars, flat-screen TVs, and complimentary toiletries. Some rooms also feature balconies or terraces, offering private outdoor spaces, and select suites may include a separate living room or even a fireplace.
Dining Experience
The dining experience at Hotel de Lagom receives high marks, particularly the breakfast, which guests describe as "more than perfect," "delicious," and offering "lots of options." The hotel's family-friendly restaurant, De Spice, located on the 8th floor, serves a diverse menu of French, Vietnamese, local, Asian, and international cuisines. Breakfast includes a variety of choices such as continental, American, buffet, vegetarian, vegan, gluten-free, and kosher options, with guests able to order specific items like pho and Eggs Benedict. The hotel also features a coffee shop/cafe and a bar, including a poolside bar.
Service & Staff
The hospitality at Hotel de Lagom is a significant highlight, with the staff frequently cited as one of the hotel's greatest assets. Guests consistently report them as "very kind and helpful," "polite and helpful," and "friendly and welcoming." Numerous reviews emphasize that the staff are "superstars" who "go way above and beyond" to cater to guest needs, contributing significantly to a positive stay.
Location & Accessibility
Strategically located in Hanoi's Old Quarter, Hotel de Lagom offers "unparalleled access" to the city's major attractions. It is conveniently situated between Ba Dinh Square and the central old town. Key landmarks such as Train Street are just a 5-minute walk away, while the Imperial Citadel of Thang Long is a 14-minute walk, and Hoan Kiem Lake is a 15-minute walk. The hotel is also near various shopping landmarks. Noi Bai International Airport is approximately 30 kilometers (18 miles) away, with transfers taking about 35 to 45 minutes by taxi or ride-hailing service, and an airport shuttle bus option is also available.
Value & Pricing
Hotel de Lagom is considered a 5-star property, offering "great value for the price." While its average price range of $76 to $100 per night is slightly higher than the city's average for other hotels ($51-$75), guests feel the elevated experience, luxurious design, and comprehensive amenities justify the cost.
Common Complaints
Despite the overwhelmingly positive feedback, minor points of criticism have been noted. One guest mentioned the lack of gluten-free bread at breakfast. Another observed that while the breakfast offers made-to-order options like pho and Eggs Benedict, the buffet selection for other dishes might not be extensive. These are generally isolated comments, and overall satisfaction remains exceptionally high.
Sources
Google Reviews
334 reviews
Recent Guest Reviews
Jamie Vuong
The hotel was beautifully decorated, spotlessly clean, and smell nicely. It was conveniently located and easily walkable. However, the concierge service fell short of expectations. My husband and I had planned to rent a motorbike, a popular activity in Vietnam. The front desk informed us that due to Tet (lunar new year), all rentals were closed, and the earliest they could provide us with a motor...
Harvey Mansfield
This hotel was in a good location and aesthetically was very modern and moody and felt expensive. Very nicely decorated lobby and likewise with the rooms. The room was spacious and modern and had a good bed. The only issue was the bath did feel very small and cramped into a little divider which felt uncessary considering the size of the room. A normal sized person would struggled to get much of th...
Alex Akhavan
This hotel is truly a hidden gem in the Old Town of Hanoi. From the moment you arrive, the staff treat you like royalty. Tom, Julia, Jane, and others whose names I may have forgotten go above and beyond to make your stay exceptional. It is genuine hospitality, something you do not see very often these days. The hotel is impeccably clean and filled with a heavenly fragrance. The Christmas decorati...
Zhi Yee Soh
Amazing hotel at the heart of Hanoi! Would highly recommend this boutique hotel to travellers who value comfort and good service. Rooms: Extremely spacious, clean and stocked up with toiletries (comb, shower cap, dental kit, hair wash, conditioner, bedroom slippers, etc). We stayed in the grand suite with the room facing away from the main hotel street which provided us with quiet and peace despi...
C Mac
My husband and I stayed at Hotel de Lagom for the first four nights of our trip to Vietnam, and it was the perfect choice to begin our journey. The hotel itself is beautiful—our room was spacious, comfortable, and spotless. Breakfast was fantastic, with plenty of variety, and the room service we enjoyed a few evenings was consistently excellent. The rooftop bar was a lovely way to end the day, of...
H Flaks
I recently had the pleasure of staying at Hotel Delagom, and I can honestly say that nothing could be faulted. From start to finish, the experience was seamless and incredibly relaxing. Why I Highly Recommend It: Exceptional Service: The staff truly made the difference. They were attentive and incredibly friendly, ensuring I felt welcome and well-cared for throughout my entire visit. Perfec...
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