Medina Palace Hotel

The Medina Palace Hotel in Türkistan, Kazakhstan, stands as a distinguished 5-star establishment, recently recognized as a Michelin Key Selected property. This prestigious selection highlights the hotel's commitment to exceptional design, comfort, and service.

1. Overall Rating & Sentiment

As a Michelin Key Selected property and a 5-star hotel, the Medina Palace Hotel is positioned as a top-tier accommodation in Türkistan, offering a high standard of luxury and hospitality. While extensive public guest reviews are still emerging, its Michelin designation speaks to a professional assessment of its quality and experience. The sentiment, based on its official classifications, is overwhelmingly positive, indicating a superior stay.

2. Key Highlights

Guests are drawn to the Medina Palace Hotel for its elegant accommodations and extensive amenities. Key highlights include its full-service spa, wellness center, sauna, indoor swimming pool, and fitness room, providing ample opportunities for relaxation and rejuvenation. The hotel's design, which thoughtfully incorporates Central Asian motifs without direct replication, is also a significant draw, featuring elements like sculptural arched headboards, oversized petal chandeliers, and black marble reception desks. Concierge services and a 24-hour front desk further enhance the guest experience.

3. Room Quality

The rooms at Medina Palace Hotel are designed for comfort and elegance. They feature air-conditioning, private bathrooms with complimentary toiletries, and modern conveniences such as tea and coffee makers, hairdryers, and work desks. Many rooms also offer balconies with views of the city or inner courtyard. The interior design blends creamy neutrals with geometric patterns and striking statement lighting, creating a sophisticated ambiance. Some suites boast large arched windows, offering city views.

4. Dining Experience

The hotel boasts a family-friendly restaurant that serves European cuisine, with halal options available. Guests can enjoy brunch, lunch, dinner, and high tea in a setting described as modern and romantic. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM. Additionally, the hotel includes a bar for guests to relax and unwind.

5. Service & Staff

The Medina Palace Hotel provides a range of services aimed at ensuring a seamless and comfortable stay. These include a 24-hour front desk, private check-in and check-out, and concierge services. Room service is also available for added convenience. While specific guest feedback on staff is limited in the current search results, the hotel's 5-star and Michelin Key status imply a commitment to high standards of hospitality and attentive service.

6. Location & Accessibility

The Medina Palace Hotel is conveniently located in Türkistan, offering easy access to local attractions. It is situated approximately 7 minutes on foot from the Mausoleum of Khoja Ahmed Yasavi, a significant historical site. The hotel is located 22 km (or 14 miles) from Hazret Sultan International Airport, and a paid airport shuttle service is available for guests. Free on-site private parking is also provided.

7. Value & Pricing

As a 5-star hotel and a Michelin Key Selected property, the Medina Palace Hotel is positioned within the luxury segment. Specific pricing can vary based on seasonality, room type, and booking platform. While explicit price ranges were not consistently available in the search results, guests should expect pricing indicative of a premium, high-quality accommodation experience.

8. Common Complaints

Publicly available recurring complaints for the Medina Palace Hotel are not readily found in the current search results. However, it is important to note that the property is scheduled for renovations from October 20, 2025, to November 30, 2025. During this period, several areas, including one of the swimming pools, the bar/lounge, dining venue(s), exterior, front desk, guestrooms, hallway, lobby, and parking area, will be affected. The hotel aims to minimize noise and disturbance during this time. This temporary renovation period could be a point of consideration for guests planning a stay within these dates.

Sources

1. booking.com
2. michelin.com
3. michelin.com
4. skyscanner.net
5. booking.com
6. hotels.com
7. sembo.com
8. booking.com