The Ritz-Carlton, Astana
Selected
Check Availability & Prices
Find the best rates for The Ritz-Carlton, Astana.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Brand
Ritz-Carlton
Hotel Group
Marriott
Location
The Ritz-Carlton, Astana · Astana, Kazakhstan
Explore More Hotels
Expert Review: The Ritz-Carlton, Astana
The Ritz-Carlton, Astana stands as a premier luxury destination in Kazakhstan's capital, consistently earning high praise for its sophisticated ambiance, exceptional service, and prime location. Recognized as a Michelin Key Selected property, it embodies luxury and excellence, reflecting Astana's blend of rich history and modern flair.
1. Overall Rating & Sentiment
The general consensus for The Ritz-Carlton, Astana is overwhelmingly positive, with an impressive overall rating of 9.4 out of 10 on platforms like Agoda and Booking.com. Guests frequently describe their stays as exceptional, memorable, and beyond expectations, often highlighting the superior service and luxurious amenities.
2. Key Highlights
Guests consistently praise the hotel for its exceptional service, pristine cleanliness, and inviting atmosphere. Key highlights include the friendly and attentive staff, beautiful facilities, and delicious food. Its central location within the Talan Towers also makes it a standout choice for both leisure and business travelers, offering easy access to the city's landmarks and business district. The spa, gym, and indoor pool are also frequently mentioned as top-tier amenities.
3. Room Quality
The 157 rooms and suites at The Ritz-Carlton, Astana are described as enormous, immaculately furnished, and blending contemporary elegance with signature Ritz-Carlton comfort. They feature plush featherbeds, luxurious linens, and Diptyque bath amenities, with some rooms offering breathtaking city skyline views, including the iconic Baiterek Tower. Modern conveniences such as bedside control panels, heated marble bathroom floors, deep-soaking tubs, and smart home systems controlling lights, curtains, and temperature are also highlighted. Universal power outlets with additional USB-A ports are a convenient touch mentioned by guests.
4. Dining Experience
The hotel boasts several dining options, catering to diverse palates. Mökki Restaurant offers modern Italian cuisine and serves a flavorful breakfast spread. Breakfast, which can be a buffet, continental, or feature Asian and Western options, is highly rated, with guests praising its quality and variety. The Өzen Lobby Lounge provides cocktails and afternoon tea. For a unique experience, the seasonal Mökki Terrace offers sweeping skyline views, while Selfie, from the acclaimed White Rabbit Family, is a light-filled, double-height dining room offering international fare. In-room dining is also available 24 hours a day.
5. Service & Staff
The service and staff at The Ritz-Carlton, Astana receive exceptional ratings, with many guests commending their helpfulness, friendliness, and attentiveness. Reviewers frequently cite personalized service that goes above and beyond, making guests feel very special. Specific examples include custom welcome messages, thoughtful gestures for special occasions like birthdays, and dedicated Club Level concierge service.
6. Location & Accessibility
The hotel's location is consistently rated as superb, with a 9.8 rating for location on Booking.com. Situated within the sleek Talan Towers, it provides effortless access to Astana's landmarks, corporate headquarters, and cultural avenues. It is steps away from Baiterek Tower, the House of Ministries, and the Central Business District. Nearby attractions like the Nur Alem Museum of Future Energy and Nur-Astana Mosque are within a 10-minute drive. The hotel is also conveniently attached to a shopping mall, and getting around Astana is easy with ride-sharing apps like Yandex Go. Astana Nursultan Nazarbayev International Airport is approximately 6.9 to 8.4 miles away.
7. Value & Pricing
While The Ritz-Carlton, Astana is considered an expensive hotel, many guests believe it offers excellent value for money, especially given the level of luxury and service provided. Room prices can start from around $173 for a deluxe room, with an average room price around $330. Suites can range significantly higher, with a Carlton Suite retailed at $5,900 a night. Guests often state that "you get what you pay for" with this property.
8. Common Complaints
Despite the overwhelmingly positive feedback, a few minor issues have been occasionally mentioned. Some guests reported cold drafts from windows, noise-related issues, and a bath that took too long to fill. One guest noted a lack of specific child-friendly facilities. A very rare isolated incident of a room not being ready at a late hour, a rotten avocado for breakfast, and damaged wooden floor was reported by one guest, though the hotel management acknowledged and apologized for the issues.
Sources
Google Reviews
1,574 reviews
Recent Guest Reviews
Akbota Mukhtarova
Our stay was truly a celebration — expectations were high, but reality exceeded every single one of them. From the very first moment, we felt comfort, care, and a warm, welcoming atmosphere, perfect for a family vacation. The cleanliness and attention to detail were truly impressive — a true demonstration of luxury in every sense. Everything was spotless and beautifully maintained. Our children we...
Miha Kralj
The location of the hotel is great. Centrally located, many things can be seen on foot. I recommend renting Yandex scooters for faster sightseeing. The staff at the hotel is very friendly. Only comment about the hotel restaurant, unfortunately the food is tasteless and very over priced
DLX
The worst hotel experience ever never stay here choose Hilton. What was supposed to be a small favor to ask from reception turned into a nasty argument with the manager Arman! Who acted condescending, kept refusing requests to keep and pass on an envelope for us as we were flying the next day and was so difficult to resolve our situation. The most memorable thing was their policy as he said: “Yo...
Shai and Pete Dunbar
Wonderful hotel with great restaurant on 18th floor. The staff are so nice and try everything to make sure you have perfect stay. Thank you 🙏
Response from the owner
Dear Shai and Pete Dunbar,<br><br>Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed restaurant on the 18th floor and felt the care and dedication of our team. ...
Valentin Morozov
This is the only major hotel in the world, Ritz Carlton alone, where they do not allow guests to wear hotel supplied slippers in the breakfast hall. They made me go back to my room and put on shoes. "OH, these are our rules". Ridiculous !!!!
Anna Podobnaia
I stayed in so many hotels but I never expected such experience from the hotel of Ritz Carlton level. We booked this for 2 nights. The first night we couldn’t sleep as it was too much loud outside, maybe the bar near there or something, so in the morning we asked to change our room, so it will face the other street. They agreed but took too much time even though they promised that by 3 pm it will ...
Similar Hotels You Might Like
The Ritz-Carlton, Almaty
Almaty
The Ritz-Carlton Abu Dhabi Grand Canal
Abu Dhabi
The Ritz-Carlton, Ras Al Khaimah, Al Hamra Beach
Ras Al Khaimah
The Ritz-Carlton Bahrain
Manama
The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert
Ras Al Khaimah
The Ritz-Carlton Dubai
Dubai
Marriott
