Mama Shelter Rennes
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Hotel Details
Location
Rennes
France, Europe
Brand
Mama Shelter
Hotel Group
Accor
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Expert Review: Mama Shelter Rennes
Mama Shelter Rennes, a Michelin Key Selected property, consistently earns high praise for its vibrant atmosphere, prime location, and stylish design, making it a standout in Rennes' hospitality scene.
1. Overall Rating & Sentiment
Mama Shelter Rennes is generally rated "Fabulous" with an average score of 8.8 out of 10 based on over 1,600 reviews. Guests frequently describe their stays as "amazing," "relaxing," and "fun," highlighting the hotel's unique blend of old and new within a historic building. The overall sentiment is overwhelmingly positive, with many guests expressing a strong desire to return.
2. Key Highlights
Guests consistently love several aspects of Mama Shelter Rennes:
- Location: Its central position in the old town, often noted as being "right on the doorstep" of a large produce market, is a major draw.
- Design & Vibe: The hotel's modern, fun, and colorful decor, infused with a Breton touch (like black and white bathroom tiles nodding to the Breton flag and Odorico-style mosaics), is frequently commended. The communal and convivial atmosphere, from the restaurant and bar to the rooftop, is also a significant highlight.
- Amenities: The indoor swimming pool, spa (including hammam, sauna, and hot tub), and three karaoke rooms are highly appreciated by guests, providing excellent opportunities for relaxation and entertainment. The rooftop terrace with views of Place des Lices is also a popular feature.
3. Room Quality
Rooms at Mama Shelter Rennes are described as spacious, comfortable, and clean, featuring modern and playful decor. Key features include large, comfortable beds, good showers (often noted as waterfall showers), and soundproofing for a quiet stay. Rooms typically include air conditioning, an en-suite bathroom, free toiletries, a flat-screen TV, and free WiFi. While a mini-fridge with two bottles of water and a safe are provided, some guests have noted the absence of coffee/tea making facilities in the room.
4. Dining Experience
The hotel features a modern, family-friendly restaurant offering French cuisine with vegetarian, vegan, and gluten-free options. The restaurant is open for lunch and dinner, and reservation is not mandatory, though it can get full. Breakfast, served daily from 7:00 to 10:30 in the restaurant (often on the rooftop with a beautiful view), includes local specialties, fresh pastries, and a variety of beverages. While some guests rave about the "fantastic" breakfast and "lovely food", others have found it to be "massively overpriced". There are also lounges and bars on-site.
5. Service & Staff
The staff at Mama Shelter Rennes generally receives excellent reviews for being "friendly," "helpful," "professional," and "incredibly warm and inviting". Guests have highlighted positive interactions with staff at the reception, bar, and breakfast. The welcoming and attentive service contributes significantly to the positive guest experience.
6. Location & Accessibility
Mama Shelter Rennes boasts an "amazing" and "superb" central location in the heart of Rennes' old town. It is ideal for exploring the city on foot, with major attractions like Rennes Cathedral and Place de la Mairie just a short walk away. The vibrant Place des Lices, home to a large produce market, is literally on the doorstep. Public transport is easily accessible, with a subway station and bus stop nearby. For those arriving by car, paid underground parking is available nearby.
7. Value & Pricing
The hotel generally offers good value for money, with prices starting from around €93-€110 per night. While many find the quality to be worth the cost, some guests have commented that the pricing, particularly for breakfast, can be a bit high. The average weeknight price is around €109. A refundable damage deposit of €50 per day is required upon arrival.
8. Common Complaints
While reviews are largely positive, some recurring issues and criticisms have been noted:
- Heating Issues: One guest reported a lack of heating in their room in October, with the hotel stating a policy of turning heating on from October 15th, which was not communicated clearly.
- Service Speed: Some guests have experienced slow service, particularly at the restaurant and roof terrace, describing it as taking "forever".
- Room Amenities: The lack of coffee or tea making facilities in the rooms has been mentioned by several guests.
- Dustiness: A minor complaint about dustiness in the room was mentioned, though attributed to older buildings in France/Europe.
- Pillows: A guest found the pillows too puffed up and uncomfortable, suggesting flatter options.
- Pool Access: Access to the pool, sauna, and hammam requires prior reservation for a one-hour slot per night booked, which some guests might find restrictive.
- Noise: One guest mentioned being woken up nightly by noise from neighboring rooms.
Sources
Points to Consider
- •While reviews are largely positive, some recurring issues and criticisms have been noted:
- •Heating Issues:** One guest reported a lack of heating in their room in October, with the hotel stating a policy of turning heating on from October 15th, which was not communicated clearly.
- •Dustiness:** A minor complaint about dustiness in the room was mentioned, though attributed to older buildings in France/Europe.
Accor
