Mama Shelter Paris West
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Hotel Details
Location
Paris
France, Europe
Brand
Mama Shelter
Hotel Group
Accor
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Expert Review: Mama Shelter Paris West
Mama Shelter Paris West: A Comprehensive Review (Michelin Key Selected)
Mama Shelter Paris West, a Michelin Key selected property, generally garners a "very good" to "excellent" sentiment among guests, with an average rating often around 8.2 or 8.8. It is praised for its trendy and vibrant atmosphere, unique design, and comfortable accommodations, offering a distinctive experience beyond a typical hotel stay.
Key Highlights
Guests consistently laud Mama Shelter Paris West for several standout features. The hotel's design, characterized by colorful urban art, whimsical decor from French designers Dion & Arles, and quirky touches like Star Wars masks, is frequently mentioned as a major draw. The youthful and lively atmosphere, often enhanced by DJ sets on weekends at the happening rooftop bar, also receives high praise. Exceptional service and friendly, helpful staff are recurrent themes in guest feedback. Additionally, amenities such as comfortable beds, free Wi-Fi, and complimentary on-demand movies are highly appreciated. Some guests also enjoy the indoor basketball court and print shop.
Room Quality
The rooms at Mama Shelter Paris West are described as lovely, comfortable, and surprisingly quiet. They feature a design that includes concrete walls, velvet cushions, psychedelic carpets, woven headboards, and rattan lampshades. Guests often highlight the very comfortable beds and soft sheets, along with generous space in many rooms. In-room amenities typically include air conditioning, large flat-screen TVs with free streaming services, a desk, safe, mini-fridge, and free organic toiletries. Some rooms also offer landmark or city views. Room sizes vary, with "Medium Mama" rooms around 18-22 sqm, "Large Mama" rooms at 19-23 sqm, "XL Mama" at 28 sqm, and "XXL Mama" rooms offering 37-42 sqm, some with capacity for up to four guests.
Dining Experience
The dining experience at Mama Shelter Paris West is generally very positive. The hotel boasts two restaurants, both of which have received excellent reviews for their food. A generous buffet breakfast is served daily, featuring a wide choice including good coffee, fresh orange juice, croissants, and quality sausages. There is a ground-floor restaurant and bar that offers all-day dining with a buffet and à la carte menu, becoming particularly lively on weekends with DJ sets. The 8th-floor rooftop restaurant specializes in Italian cuisine and features a bar and pizza oven, offering breathtaking city views. Mama Shelter also offers brunch and a wide selection of cocktails.
Service & Staff
The staff at Mama Shelter Paris West are consistently praised for being warm, welcoming, friendly, helpful, and polite. Guests often mention feeling well taken care of and appreciate the staff's efforts to go the extra mile. The reception staff are multilingual, speaking at least five languages.
Location & Accessibility
Mama Shelter Paris West is situated in the 15th arrondissement, specifically at 20 avenue de la Porte de la Plaine, around the corner from the Paris Expo - Porte de Versailles. While it is considered to be on the outskirts of Paris, the location is well-connected by public transport, making it easy to access city attractions. The Porte de Versailles metro station (Line 12) and light rail (T3A) are within a short walk (around 1,650 feet). Other nearby public transport options include bus lines (80, 89, TRAVERSE, 3754, 58) and train line N. Attractions like the Eiffel Tower, Rodin Museum, Parc des Princes, and Luxembourg Gardens are approximately 3.1 miles away. Guests can also enjoy dazzling city skyline views, particularly from the terrace.
Value & Pricing
Guests generally consider Mama Shelter Paris West to offer good value for money, with its pricing being seen as competitive compared to the average hotel room in Paris. With an average room price of around $205, it provides an "unbeatable combination of competitive pricing and exceptional amenities." This is significantly lower than the average Paris hotel room price of $268, indicating good value.
Common Complaints
While overall sentiment is positive, some minor issues have been reported. One guest mentioned a cleaner entering their room without knocking on two occasions. Other feedback included delays in restaurant service, such as a bottle of wine arriving after an appetizer and cold fries. There were also mentions of the rooftop restaurant being unexpectedly closed and issues with room temperature control despite efforts to lower it. Some employee reviews also suggest that while the public image is cool and fun, there can be pressure and stress from management, and occasional disorganization affecting customer service due to a lack of management training and staff being left alone.
Accor
