Kimpton Charlotte Square

Kimpton Charlotte Square, Edinburgh: A Michelin Key Selected Urban Oasis

The Kimpton Charlotte Square in Edinburgh stands out as a luxurious and stylish retreat, highly recommended by guests for its blend of historic charm and modern amenities. This Michelin Key Selected property consistently receives glowing reviews, often described as an exceptional and phenomenal experience.

1. Overall Rating & Sentiment

The general consensus for Kimpton Charlotte Square is overwhelmingly positive, with guests frequently using terms like "exceptional," "phenomenal," and "superb." Many guests "highly, highly, highly recommend" the hotel, praising it as the "perfect blend of comfort, style, and location." It's seen as a truly beautiful, clean, spacious, and calming hotel that embodies what a hotel "SHOULD be!"

2. Key Highlights

Guests particularly love the hotel's stunning design, prime location, and outstanding service. The property, housed within seven interconnected Georgian townhouses, offers a unique boutique atmosphere that masterfully combines traditional elegance with modern, eclectic interiors. The comfortable beds are frequently highlighted as a key feature, guaranteeing a restful night's sleep. Amenities such as the impressive leisure facilities, including a clean and modern pool, sauna, and steam room, are also highly valued. Complimentary perks like the nightly "Wine Hour" and a daily replenished "tuck box" of treats add to the delightful guest experience.

3. Room Quality

The 199 rooms at Kimpton Charlotte Square are designed as tranquil personal oases, each with a slightly different design sensibility. Guests describe them as "lusciously spacious," "clean, modern and refreshed," and "cosy." The design elements reference the golden age of travel with details like wooden trunks and antique mirrors, while also providing modern conveniences such as USB charging points. Rooms feature hand-picked art and decor, luxurious furniture and fabrics, and marble bathrooms with rainfall showers. Handmade mattresses and plush bedding ensure comfort, and a complimentary treat box, fresh milk, and mineral water in the fridge are welcome touches.

4. Dining Experience

The hotel boasts three distinct dining experiences. BABA, a Middle Eastern-inspired mezze and charcoal grill restaurant, receives high praise for its "excellent and fresh" food and "stellar" cocktails. The Garden, a beautiful glass conservatory, serves breakfast and a more typical restaurant menu for lunch. Breakfast options include a comprehensive buffet with cook-to-order dishes, including a full Scottish breakfast, and lighter continental fare. Additionally, Aizle, a fine-dining restaurant recommended by the Michelin Guide, offers an evolving tasting menu of local produce.

5. Service & Staff

The service at Kimpton Charlotte Square is consistently lauded as exceptional. Guests describe the staff as "incredible," "excellent," "most polite, friendly and helpful," and attentive. Many reviews highlight staff members who "went above and beyond" to ensure a positive stay, being both "chatty while professional" and armed with helpful Edinburgh recommendations.

6. Location & Accessibility

The hotel enjoys a "brilliant location" on Charlotte Square in Edinburgh's New Town, overlooking a charming private garden. It is "perfectly situated" within walking distance of the Edinburgh train station, Princes Street, and George Street, putting major attractions and shopping avenues within easy reach. The area feels safe, and the hotel even offers complimentary city cruiser bikes for guests to explore the city.

7. Value & Pricing

Kimpton Charlotte Square is considered a luxury hotel, and while some guests find it "quite pricey," the overall sentiment suggests it offers an exceptional experience that justifies the cost. Room rates can vary significantly, with off-season prices as low as £115 (around $145 USD) and peak season rates being considerably higher. Average weeknight prices have been around $280 USD, while weekend nights average around $234 USD. An average room price in some instances has been noted around $490 USD.

8. Common Complaints

While overwhelmingly positive, some minor recurring issues have been mentioned by guests. These include occasional noise transfer from adjoining rooms and, in one instance, a noticeable gap between the two mattresses of a king bed. There was also a report of an initial lack of hand soap in the bathroom, though this was promptly rectified upon request. One guest experienced "poor communication" and a "lack of consistency and alignment" within the front office team, leading to a feeling of being treated with suspicion. Another criticism highlighted the breakfast area as "poor" and "too crowded," not meeting the expected Kimpton brand standard. The spa facilities, while impressive, do not include a jacuzzi.

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