Jumeirah Mallorca

Jumeirah Mallorca: A Cliffside Sanctuary of Luxury and Serenity

Jumeirah Mallorca, nestled high above Port de Sóller on Mallorca's unspoiled northwest coast, offers guests a 5-star luxury experience defined by breathtaking panoramic views of the Mediterranean Sea and the majestic UNESCO Heritage Serra de Tramuntana mountain range. While its restaurant Es Fanals is recommended by the Michelin Guide, the hotel itself is featured as a Michelin Guide hotel, noted for its impossibly luxurious experience and stunning vistas, rather than being a Michelin Key awarded property. This cliff-top retreat is celebrated for its modern design seamlessly blending with the natural surroundings, providing a tranquil and exclusive escape.

1. Overall Rating & Sentiment

The general consensus among guests is overwhelmingly positive, with many describing their stay as "incredible" and "unforgettable". Reviewers frequently highlight the beautiful views, friendly and helpful staff, and wonderful facilities as key factors contributing to an exceptional experience. The hotel consistently receives high praise for its ability to deliver a serene and luxurious getaway.

2. Key Highlights

Guests consistently laud Jumeirah Mallorca for several standout features:

• Spectacular Location & Views: Perched on a cliff, the hotel offers unparalleled vistas of the sea and mountains from nearly every corner, including rooms, pools, and restaurants.
• Exceptional Service: The staff's attentiveness, welcoming nature, and willingness to go the extra mile are frequently mentioned, with guests appreciating personalized greetings and assistance.
• Stunning Pools & Spa: The impressive infinity pool, seemingly merging with the sea, is a major draw, alongside the well-appointed Talise Spa which includes a hammam suite, heated hydropool, and thermal area.
• Modern Design & Amenities: The hotel features contemporary rooms and suites with modern technology, blending seamlessly into the mountain's natural slope. Amenities include free Wi-Fi, fitness center, and a children's club.

3. Room Quality

The 121 contemporary rooms and suites, including three Signature Suites, are designed for laid-back luxury. Guests consistently praise the spaciousness, comfort, and cleanliness of the rooms. Each room typically features air conditioning, a private balcony with sea or mountain views, free Wi-Fi, a flat-screen satellite TV, a coffee maker, and a mini-bar. Bathrooms are noted for being spacious, often with separate bathtubs and showers, and come with locally made products. Some suites, like the Mar Blau Villa, offer private terraces and pools, ideal for families or those seeking extra privacy.

4. Dining Experience

Jumeirah Mallorca boasts a diverse culinary offering across its three restaurants and two poolside bars, all providing fantastic views.

• Cap Roig: This brasserie specializes in traditional Mediterranean cuisine, particularly fresh local fish and seafood, available for breakfast, lunch, and dinner, with panoramic vistas. Guests highly recommend the extensive breakfast, often mentioning personalized greetings from staff.
• Es Fanals: Situated at the hotel's highest point, Es Fanals is a Michelin Guide recommended restaurant that reimagines traditional Mallorcan cuisine with a modern touch, offering tasting menus inspired by local ingredients.
• Sunset Lounge: Known for its Nikkei-inspired cuisine (Japanese-Peruvian fusion) and creative Spanish tapas, this lounge is also celebrated as one of the best spots on the island for cocktails and to witness the sunset.
• Pool Bars: Sa Talaia and Infinity Pool Bar offer light snacks and drinks by the pools. Room service is also available.

5. Service & Staff

The service at Jumeirah Mallorca is frequently highlighted as exceptional. Guests consistently describe the staff as friendly, professional, helpful, and courteous. From reception to restaurant and pool staff, the hospitality receives high praise, with many noting their willingness to accommodate needs and offer excellent suggestions. Turndown service is also provided.

6. Location & Accessibility

The hotel is spectacularly located on a clifftop overlooking Port de Sóller Bay and the UNESCO World Heritage Site of the Sierra de Tramuntana Mountains. This serene setting offers a sense of seclusion and tranquility.

• Proximity to Attractions: Port de Sóller Marina is a short walk or a 2-minute drive away. The town of Valldemossa is a 25-minute drive, while central Palma and Palma Airport are each about a 35-minute drive.
• Transport: A complimentary shuttle service is regularly arranged from the hotel to the harbor of Port de Sóller and back, which guests find very convenient. While the walk down to the port can be steep, the shuttle and golf cart services help navigate the terrain.
• Accessibility: The hotel is spread across multiple levels and buildings, connected by lifts, which can make navigation a bit confusing or a "trek" to certain areas like the infinity pool. While the hotel suggests it is wheelchair friendly, the hilly location and layout with steps may present limitations for those with restricted mobility.

7. Value & Pricing

As a 5-star luxury property, Jumeirah Mallorca is positioned at the higher end of the market. Room rates can vary significantly, with reported prices ranging from approximately $354 to $7,169. Typical weeknight average prices over a recent two-week period were around $1,419, while weekend nights averaged $950. March is noted as the cheapest month to stay, with an average 74% price drop, while November is the most expensive, with an average 370% rise. Guests generally perceive the experience as worth the cost due to the quality of service, amenities, and unparalleled location.

8. Common Complaints

While reviews are overwhelmingly positive, some recurring issues or criticisms have been noted:

• Hotel Layout: The sprawling nature of the hotel, spread over multiple levels and buildings, can make navigation somewhat confusing and require multiple lift rides or walks to reach certain facilities, such as the infinity pool.
• TV Channel Issues: One guest mentioned that several TV channels in their room were not working.
• Room Service Portions/Price: A comment suggested room service items, like a club sandwich and wagyu burger, were delicious but "a bit on the small (and expensive) side".
• Accessibility for Mobility Impaired: Despite lifts, the multi-level, hilly layout might not be ideal for guests with limited mobility, and it's advisable to contact the hotel directly to discuss specific needs.
• Cost of Parking: Private parking is available on-site for an additional charge of EUR 30 per day.

Sources

1. kayak.com
2. jumeirah.com
3. jumeirah.com
4. thewordrobe.com
5. michelin.com
6. eatdrinksleepmallorca.com
7. mews.com
8. headforpoints.com
9. jet2holidays.com
10. stokedtotravel.com
11. turningleftforless.com
12. trivago.co.uk
13. momondo.com
14. hotelandcatering.com