Ithaca Marriott Downtown on the Commons

Ithaca Marriott Downtown on the Commons: A Comprehensive Review of a Michelin Key Selected Property

The Ithaca Marriott Downtown on the Commons, a Michelin Key Selected property, generally receives positive feedback, particularly for its prime location and modern amenities. However, guest experiences with service can be inconsistent, and some find the pricing to be on the higher side.

1. Overall Rating & Sentiment

The hotel holds an average rating of 4.2 out of 5 stars based on over 800 reviews. The general sentiment is largely positive, with guests frequently commending its convenient location and clean, comfortable rooms. While many appreciate the friendly staff, some recurring criticisms point to dissatisfaction with certain aspects of service, particularly at the front desk.

2. Key Highlights

Guests consistently praise the hotel's excellent location on the Downtown Ithaca Commons, providing fantastic access to restaurants and shops. The modern design and updated rooms are also frequently highlighted. Amenities such as the fitness center, free Wi-Fi, and the on-site bar and restaurant (Monks on the Commons) are well-regarded. Many also appreciate the easy access to Cornell University and other Finger Lakes attractions.

3. Room Quality

Rooms at the Ithaca Marriott Downtown are described as clean, comfortable, and spacious. They feature a pacific blue and white color scheme, crisp linens, and often include large windows offering views of Ithaca's shops or treetop canopy. Specific amenities mentioned include a large Smart TV, a settee under the window, a small desk, and a coffee machine. Bathrooms are noted for having well-stocked amenities, including shampoo and conditioner with easy-to-read labels, and good showers, sometimes even waterfall showers. Soundproofing is generally reported as good, and beds are comfortable with convenient outlets nearby.

4. Dining Experience

The hotel's on-site restaurant and bar, Monks on the Commons, offers breakfast, brunch, lunch, and dinner, specializing in American cuisine. The bar area is often praised for excellent service and an extensive wine and cocktail list. Breakfast at Monks on the Commons is frequently described as excellent, with plentiful and healthy options, including good coffee. Room service is also available.

5. Service & Staff

Feedback on service and staff is mixed. Many guests report friendly, helpful, and accommodating staff, particularly in the lounge area, at check-in, and at the restaurant and bar. Staff have been noted for responding instantly to requests and providing great service. However, a recurring complaint concerns the front desk service, with some guests experiencing a "noticeably standoffish tone" and a lack of helpfulness when asking questions or inquiring about status benefits.

6. Location & Accessibility

The Ithaca Marriott Downtown on the Commons boasts an "excellent location" in the heart of Downtown Ithaca, directly adjacent to The Commons, a pedestrian mall with numerous restaurants and shops. It is conveniently located about one mile from Cornell University and approximately two miles from Ithaca College. The hotel offers easy access to Finger Lakes attractions and wineries. Parking options include valet service and a connected garage, with some guests appreciating its convenience. The hotel is also pet-friendly.

7. Value & Pricing

While the hotel offers a quality experience, some guests have expressed that the pricing can feel high for the location. Rates can fluctuate significantly, especially during peak times like Cornell's parents' weekend, where prices have been noted to exceed $850 per night. Typical rates found can start around $107, but can also be around $184 USD per night, indicating a wide range depending on demand. Despite this, many guests who enjoyed their stay felt it was worth the cost for the quality and convenience offered.

8. Common Complaints

The most frequently reported issues include:

• Inconsistent Front Desk Service: Several guests have cited issues with the front desk staff being unhelpful, standoffish, or rude, particularly regarding check-in and Marriott Bonvoy benefits.
• Cleanliness Concerns: While many praise the cleanliness, some reviews mention dissatisfaction with the cleanliness of certain rooms.
• High Pricing: As mentioned, some guests feel the hotel's rates are expensive for the area.

Sources

1. marriott.com
2. kayak.com
3. booking.com
4. marriott.com
5. flyertalk.com
6. hotels.com
7. expedia.com
8. michelin.com
9. ithacahotels.net
10. marriott.com