Hotel Covington
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Hotel Details
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Hotel Covington · Covington, United States
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Key Highlights
- ✓Service & Staff: The staff is frequently praised for their exceptional service, efficiency, politeness, and helpfulness, often going above and beyond to ensure guest satisfaction.
Expert Review: Hotel Covington
Hotel Covington, a Michelin Key Selected property in Covington, United States, consistently receives outstanding guest ratings, lauded for its unique blend of historic charm and modern luxury. It has been recognized as the best lodging facility in Greater Cincinnati and #1 in Kentucky by U.S. News & World Report in 2022, also ranking among the top 3% of U.S. hotels. TripAdvisor placed it 13th among the nation's best hotels in 2021.
1. Overall Rating & Sentiment
Hotel Covington garners an impressive overall rating, with platforms like Agoda showing a 9.3 and Booking.com reflecting a 9.6 based on verified ratings. The sentiment is overwhelmingly positive, with guests frequently praising the exceptional customer service, cleanliness, and lively atmosphere, particularly on weekends. Many describe the experience as providing a "great luxury feeling."
2. Key Highlights
Guests consistently highlight several standout features:
- Service & Staff: The staff is frequently praised for their exceptional service, efficiency, politeness, and helpfulness, often going above and beyond to ensure guest satisfaction.
- Design & Atmosphere: Housed in a historic 1910 Coppin's Department Store building, Kentucky's first skyscraper, the hotel beautifully merges old-world charm with contemporary design. The interiors feature rich jewel tones and velvet tufted headboards, creating a stylish and sophisticated ambiance. The hotel's original architecture, including high ceilings and oversized display windows, has been preserved.
- Amenities: The hotel offers a range of modern amenities, including free Wi-Fi, in-room safes, stocked mini-fridges with local products, and in-room desks with multiple USB chargers, catering well to both leisure and business travelers. It's also pet-friendly, welcoming pets up to 50 lbs with complimentary treats.
- Dining Options: The on-site restaurants, particularly Coppin's, receive high marks for their quality and unique offerings.
3. Room Quality
The 114 guest rooms at Hotel Covington are described as spacious, comfortable, and clean. They offer a luxurious feel with modern amenities, including air conditioning, private bathrooms, flat-screen TVs, and soundproofing for a restful stay. Many are outfitted in rich jewel tones with elegant velvet tufted headboards. For those seeking more space, the "North by Hotel Covington" expansion provides 53 apartment-style rooms, many with kitchenettes, two-floor lofts, and private terrace penthouses.
4. Dining Experience
Hotel Covington offers diverse and highly-rated dining experiences:
- Coppin's Restaurant and Bar: Named after the building's original department store founder, Coppin's is the hotel's signature restaurant. It's celebrated for its "excellent" American cuisine, which emphasizes locally sourced ingredients and craft beverages. Coppin's serves breakfast, lunch, and dinner daily, with a popular brunch menu on weekends. Private dining is also available in the Scheper Dining Room.
- The Patio: This outdoor space offers al fresco dining, drinks, lawn games, and evening entertainment like movie screenings and live music.
- The Walk-Up: A unique feature allowing guests and passers-by to sample new treats from morning until late hours.
- Artisan Coffee Bar: Located in the lobby, it serves Carabello Coffee from nearby Newport.
- Knowledge Bar & Social Room: Part of the North by Hotel Covington expansion, this chic space offers a selection of cocktails, champagne, and wines.
5. Service & Staff
The service and staff at Hotel Covington are consistently highlighted as exceptional. Guests report that the staff is "beyond exceptional," treating everyone with "respect and urgency" even when the hotel is busy with multiple events. From efficient front desk check-ins to prompt responses for in-room requests, the hospitality leaves a lasting positive impression. The hotel also offers a 24-hour front desk and concierge services.
6. Location & Accessibility
Hotel Covington is situated in the heart of Covington, Kentucky, a few blocks from the Ohio River. While some guests note it's "not as close to the Riverfront as expected," many find its location "perfect for a night out on the town" and convenient for exploring the area. Nearby attractions include the Northern Kentucky Convention Center (less than 0.6 miles away), Mother of God Roman Catholic Church, Odd Fellows Hall, and Trinity Episcopal Church. The Newport Aquarium is approximately 1.6 miles away. Cincinnati/Northern Kentucky International Airport (CVG) is a short 12-mile drive. The hotel is also wheelchair accessible, with features such as accessible public washrooms, concierge, registration desk, and valet services for wheelchair-equipped vehicles.
7. Value & Pricing
As a 4-star boutique hotel, Hotel Covington offers a luxurious experience. The average nightly rate can be around $271, with prices occasionally dropping to $171. Weeknight stays average around $219, and weekend nights average $220. While some guests perceive the value for the price as a concern, others consider it to offer "exceptional value" given the quality of the experience. Pricing for events like wedding ceremonies can start around $2,800, with bar services at approximately $20 per person. November is generally the cheapest month to book, while October tends to be the most expensive.
8. Common Complaints
While largely positive, some recurring criticisms include:
- Bed Comfort: A few guests have expressed disappointment with the comfort of the beds, finding them potentially too firm.
- Noise Levels: Depending on the room, some guests have reported significant street noise, including loud conversations and sirens, particularly on weekend nights. However, other guests have praised the rooms for being soundproof.
- Bathroom Lighting: Some female guests have noted that the bathroom lighting is inadequate for applying makeup, lacking direct vanity lighting.
- Location Discrepancy: A minor complaint is that the hotel's proximity to the Riverfront was not as close as some guests had anticipated.
- Bar Service: One review mentioned a "rude and dismissive" bartender at the Knowledge Bar.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Bathroom Lighting: Some female guests have noted that the bathroom lighting is inadequate for applying makeup, lacking direct vanity lighting.
- •Location Discrepancy: A minor complaint is that the hotel's proximity to the Riverfront was not as close as some guests had anticipated.
Google Reviews
1,608 reviews
Recent Guest Reviews
Brian Schwettman
We held our daughters wedding at the Madison this weekend. Our guests stayed across the street at The Hotel Covington. I want to thank everyone, the bell hops, housekeeping, front desk, the bartenders, and all the support staff I didn't mention. You all were top notch. You made a special weekend even more special by going an extra step to accommodate and make all you guests feel special. You h...
Madison Valentine
We loved our stay at Hotel Covington! Located in the downtown area, you are close to plenty of restaurants and shops, and the bridge to Cincinnati is a few mins away. We were there for a birthday celebration and guest services were very hospitable and helpful with the surprise! The room was comfy and so beautiful. The Covington history noted throughout was a nice touch. We got drinks and brunch at...
Raymond Cummings
This was my final stop before an early-morning flight, and I can confidently say the hospitality was nothing short of superstar level. From the courteous and knowledgeable valet and bag attendants, to the welcoming front desk staff, and the exceptionally delightful bartender, Hotel Covington exceeded every expectation. The true highlight of the evening was Ms. Brooke Wyatt. She graciously took a f...
Adventure Krewe
Others might have a different experience but our room was old and really in need of a makeover. It was clean and everything worked but the paint was chipped and stuff was just beat up. Just not really as nice as the price would have you believe. Maybe if your not in hotels 50 weeks out of the year this would be nicer. The lobby smelled like old stale perfume. If could use some pumped in ozone or o...
Response from the owner
Adventure Krewe, <br><br>Thank you for your thoughtful feedback. We're glad you found our team welcoming and appreciated the convenience of our location and on-site amenities. We understand your conce...
Angela M
We enjoyed our stay at Hotel Covington this week. We stayed in the Luxury Skyline Suite. The suite was very clean, spacious and quiet. The layout of the room and the bed were very comfortable. The large terrace was very nice. We had a small city view. Our room was located in the North building. If you wanted service for example, coffee, breakfast, gym, front desk, you would have to walk over to th...
Vanessa Ulm
Beautiful hotel with a modern feel but nostalgic look. Excellent service from the front desk staff when we had to check out a day early to get ahead of an impending snow storm. Lively hotel bar in the lobby with plenty of mingling space.
