Hyatt Centric Las Condes Santiago

The Hyatt Centric Las Condes Santiago, a Michelin Key Selected property, consistently receives high praise for its modern aesthetic, prime location, and exceptional service. Guests frequently commend its luxurious amenities and comfortable atmosphere, making it a highly recommended choice for travelers to Santiago.

1. Overall Rating & Sentiment

The general consensus for the Hyatt Centric Las Condes Santiago is overwhelmingly positive, with an "excellent" rating of 8.8 based on over 900 reviews. Guests consistently express satisfaction with the property, often highlighting its modern style, comfort, and the overall enjoyable experience.

2. Key Highlights

Guests particularly love several aspects of the hotel:

• Rooftop Pool: The outdoor rooftop pool is a standout feature, frequently cited as the "star of the stay," offering stunning panoramic views of Santiago's skyline and the Andes Mountains. It provides a relaxing space for guests to unwind.
• Location: The hotel boasts an excellent and safe location in the upscale Las Condes neighborhood, surrounded by numerous highly-rated restaurants, bars, and shopping opportunities.
• Modern Design & Amenities: The hotel's modern and aesthetic design, featuring cozy lounges and beautiful lobby areas, is often appreciated. Amenities such as free in-room WiFi, a fitness center, and dry cleaning services enhance the guest experience.
• Exceptional Service: The staff's friendliness, helpfulness, and attentiveness are recurring themes in guest reviews.
• Breakfast: The buffet breakfast is consistently described as excellent, delicious, varied, and offering a large selection of local foods.

3. Room Quality

The 166 individually furnished rooms at Hyatt Centric Las Condes Santiago are designed for comfort and convenience.

• Comfort & Design: Rooms feature comfortable and quiet beds, premium bedding, and thoughtful touches like pillow menus and laptop-friendly workspaces. Many rooms also offer private balconies, providing excellent city or mountain views. Sound-proofed rooms contribute to a peaceful stay.
• Amenities: Standard in-room amenities include 24-hour room service, a minibar, an Nespresso machine, a safe, air conditioning, and complimentary bottled water.
• Bathrooms: Bathrooms are modern, spacious, and well-appointed, featuring walk-in showers, high-end bath amenities from Bee Kind (by Gilchrist & Soames), bathrobes, slippers, and ample counter space.

4. Dining Experience

The hotel offers a diverse and acclaimed dining experience:

• Amandine Bistro et Vins: This contemporary ground-floor restaurant, led by an award-winning Belgian chef, serves a blend of French, Chilean, and international cuisine, emphasizing locally sourced ingredients. It offers outdoor dining on two terraces and serves buffet breakfast, à la carte lunch, and dinner.
• Rooftop Bar & Lounge (Amandine Bar/The Nook): Located on the rooftop, this chic bar and lounge provides exclusive cocktails, tapas, burgers, and sophisticated snacks alongside panoramic views of the city and Andes.
• Cafeteria: A coffee shop/cafe is available for freshly brewed coffee and tasty snacks throughout the day.
• Breakfast: The buffet breakfast is a highlight, consistently praised for its deliciousness, variety, and extensive selection of local foods, including eggs Benedict and fresh fruit salad.

5. Service & Staff

The service and staff at Hyatt Centric Las Condes Santiago receive outstanding feedback. Guests frequently describe the team as helpful, friendly, kind, attentive, and phenomenal, noting their consistent smiles and assistance. Multilingual staff are available to assist guests.

6. Location & Accessibility

The hotel's location in Las Condes is a major draw:

• Neighborhood: Situated in the heart of Las Condes, an upscale neighborhood known for its refined architecture, parks, shopping, and modern atmosphere.
• Nearby Attractions: It's within walking distance of popular attractions like Costanera Center, Peru Plaza, and Bicentennial Park, as well as a plethora of restaurants and bars.
• Transportation: Accessibility is excellent, with the El Golf Metro Station just a 2-minute walk away and Alcantara Station a 6-minute walk. The hotel also provides easy access to Santiago's historical landmarks.
• Parking & Shuttle: Self-parking is available onsite for a fee (USD 15 per day), and a 24-hour airport drop-off shuttle service can be arranged for a surcharge (USD 65 per vehicle).

7. Value & Pricing

The Hyatt Centric Las Condes Santiago is generally perceived as offering "luxury at an affordable price" and "exceptional value for money." While the average room price is around $226, compared to Santiago's city average of $149, guests often consider it a great price for the quality and experience provided. Deals can sometimes be found for lower rates.

8. Common Complaints

While overwhelmingly positive, some recurring criticisms have been noted:

• Noise Issues: Some guests have reported noise from a service elevator, described as a loud, high-pitched squealing, particularly disruptive during early morning and late-night use. Additionally, rooms located directly below the gym might experience noise from weights being dropped.
• Pool Temperature: The rooftop pool, while generally loved, can be cold if it has recently been drained and refilled for maintenance.
• Gym Size: The fitness center is described by some as small, with a limited number of machines.
• Shower Temperature Fluctuations: A few guests have experienced inconsistent shower temperatures, with water running hot and cold.
• Breakfast Inconsistencies: While generally praised, some specific breakfast items, like bacon and poached eggs, have been noted for lacking consistent flavor or proper preparation.
• WiFi Reliability: One reviewer mentioned experiencing poor Wi-Fi.

Sources

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